Backup Exec 2012 - Snapshots failing on VM's
Created: 25 Sep 2012 • Updated: 21 Oct 2012 | 11 comments
This issue has been solved. See solution.
For some reason I wasn't able to create a support issue, said it was in maintenance window 3 weeks ago :)
So here goes I guess
Environment is 3 x ESX Servers fibre to SAN.
Multiple VM's hosted on each server.
Symantec Backup Exec 2012 with latest patches
My backup strategy is VM snapshot backups of each machine via the SAN connection, Then Granular backups of each machine also.
All granular backups work fine.
Half of the snapshot backups fail with the same error each time, which is as follows.
The error displayed in the VMWare vSphere Client is:
An error occurred while quiescing the virtual machine. See the virtual machines's event log for details.
NB: I am able to take snapshots successfully of these machines via the VMWare vSphere Client.
The error displayed in the Symantec Backup Exec 2012 is:
Job ended: Wednesday, 26 September 2012 at 8:51:50 PM
Completed status: Failed
Final error: 0xe000959a - An attempt to take a snapshot of a virtual machine failed because it was unable to quiesce an application.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-38298
Another odd thing is each time this happens the servers time is put out which I have to sync back to the domheir each time. As you can imagine this is problematic. Unsure as to where that time is coming from, it isn't the time on the hosts but may match up to the timezone displayed in iLo, I have changed that and should be able to determine when I build up the patience to have another go.
Any steps, ideas, thoughts or theories much appreciated.