Backup Exec 2012 SP1a System State Failing to Backup
We have recently upgraded from 12.5 SP4 to Backup Exec 2012 SP1a (by building a new system, running Server 2008 R2 SP1).
My problem is I am unable to backup Windows Server 2003 system states, I receive the following message when trying to do so:
"Machine Name" Backup 00083-Full -- The job failed with the following error: Access is denied.
To back up or restore System State, administrator privileges are required.
I look after quite a number of domains (and they do change periodically), most are server 2003 & server 2003 R2 but we also have 2 Windows Server 2008 R2 domains. The Windows Server 2008 R2 domain System States successfully backup ok! So backing up Windows Server 2008 R2 FROM a Windows Server 2008 R2 works OK.
I have searched the forum for similar problems / answers and so understand what credentials are needed for system state to be accessed.
Originally when I performed the SP4 update on Backup Exec 12.5 I had what seems to be a similar issue: https://www-secure.symantec.com/connect/forums/backupexec-125-sp4-keeps-failing-system-state-backup-v-79-57344-65149 ( my question and resolution is in there ).
2 ways as far as I am aware I can get the system state on these machines backed up is to either:
- Trust all the domains - which is against company policy due the data on different domains
- or add a Logon Account in backup exec 2012 for each domain (i.e. DOMAIN_NAME\account name) - which doesn’t seem the best way to do it as I would need lots of accounts?
When I run "Test Credentials" on each job (for each domain) the system state passes on every job, as if it can access it?! And passes on a test run?! Why does this pass but fail when it comes to actually back it up?
The way I have set Backup 2012 (inc agents, logins, etc) is the same way backup exec 12.5 was used and this worked ok the only change as far as I can see is I am now using Windows Server 2008 R2 operating system
Any tips, tricks or help will be much appreciated. If I have not made myself clear please ask!