Backup Exec 2014 loses tape robot after reboot
I have an HP 1x8 G2 autoloder with LTO-6 drive. I installed Backup Exec 2014 on my Server 2012 machine that is connected to this tape robot. Without rebooting (because nothing I installed asked me to reboot), I was able to set up the tape robot within Backup Exec and run one backup to a tape.
I then rebooted the server. When I brought up the Backup Exec gui, the robot came up in an offline state. I tried to bring it back online, but that did nothing. I still got errors when sending it an initailize or scan command. I then deleted the robot and the drive from the Backup Exec interface, shut down all Backup Exec services, turned the tape drive off/on, waited for tape drive display to say it was ready, verified in Device Manager that both tape robot and tape drive are seen, then restarted all Backup Exec services. Now, only the tape drive comes up. When I try the Configure Storage button, and select Tape Storage, it leads me through the hotswap process. Again, only the tape drive is seen, not the tape robot.
I have also tried changing the drivers for the robot from the HP version to the Microsoft Unknown Media Changer version (it was previously working with the HP drivers). Backup Exec still can't see the robot.
I've looked through all the services for any other software I might have installed that has openen a connection to the robot, but I can't see anything suspicious.
I have the HP L&TT tools installed, so I ran them and verified that the robot is seen. I'm even able to send it commands and do a scan.
Any ideas on what to do next? This is truly baffling. The tape robot shows up in device manager, so Backup Exec should be able to see it. Could this be some tape library licensing issue? I'm running the Trial version with the Agents for Linux, Mac, VMware/Hyper-V, and Windows installed, plus the Remote Media Agent for Linux. But no other options have been installed.
At this point, I cannot even use Backup Exec at all, because I can't move media to the drive.