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Backup Exec 2014 - Tape Contents not shown properly for barcode library

Created: 14 Jul 2014 | 3 comments

I have an HP tape robot system with a barcode reader.  Let's say I take a tape with barcode #GP6750L6 and run a full backup to it.  I give this tape a Media Description of "2014-06-26 Full", then move this tape #GP6750L6 to Media Vault "Safe" and remove the tape from the robot and put it in our safe.  After two weeks, I rotate the tape back into the robot.  If I do a scan, tape #GP6750L6 shows up in the robot.  However, it shows up as "unknown".  It does not have the correct Media Description, nor does it show the proper Capacity numbers, nor does it show the proper contents.

I have to do an "Inventory" which actually has to load the tape and read a little bit of info from it and then unload the tape.  When I do this, the Contents, Media Description, and Capacity numbers become valid once again.

Why do I have to run "Inventory" on a tape that Backup Exec already has the information for simply by reading its barcode?  I suppose it is possible I put the tape in another backup system and did something to it, so maybe it is doing that for safety.  However, I don't have another tape system, and it is perfectly safe to make the assumption that what is on the tape follows the barcode number.  Is there some preference I can set so that a simple scan will show the tape information and contents properly?

Thanks for any replies.


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pkh's picture

This is a known problem in BE 2012. You might want to log a support case with Symantec and check with them.

Sharath Shashidhar's picture

hi pkh,

He is talking about backup exec 2014. and has this problem in BE 2012 been resolved in BE2014 cause am plaing to upgrade to 2014.

Colin Weaver's picture

We used to have the problen described in

EDIT: above link corrected


Although it was apparenlty fixed and is not exactly the same symptoms anyway.

As such formal support cases will be needed for us to investigate this new BE 2014 condition