Video Screencast Help

Backup Exec 8.6 problem

Created: 15 Dec 2005 • Updated: 21 May 2010 | 1 comment

Hello all. Hoping you lovely people can help me with a problem were having with Backup Exec 8.6. The problem is that the job appears to complete but the software still reports the job as running.

I set the backup to eject the tape after the backup is completed, and this happens so I'm assuming that everything is fine. Also, I look at the job log for that backup. It gives the start and finish times of the backup, and the start and finish times for the tape to be verified. This all appears to be fine to me.

While I am physically holdng the tape and looking at the log, the software still says that the backup is running. This is obviously a proble as the next schedule backup will not run as it believes the previous backup hasn't completed.

All 7 Backup Exec services are running fine.

Any help will be very much appreciated. Let me know if you need any further info etc.

Many thanks

Andy Baldwin

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Ken Putnam's picture

I'll bet you have an active Alert to "Remove tape and press Enter to continue". The job will stay in "running" state until this prompt is responded to.

You can also see for a tweak that will AutoRespond to this Alert, among others

If this response answers your concern, please mark it as a "solution"