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Backup Exec 9.1

Created: 25 Jul 2012 • Updated: 30 Jul 2012 | 36 comments
This issue has been solved. See solution.

Hi all, new to the forums an dhopign someone out there has the wisdom and knowledge to help me out.

Firstly, my query relates to an old (read unsupported!) version of Backup Exec from the old Verizon days! Here goes...

I have a client using Backup Exec 9.1 (I know it’s an old version!) and they are getting repeated errors when attempting to runt heir scheduled backups.  They have a number of servers that they backup, however one of their terminal server devices fails every time with the final error “The device cannot be found” and specific errors:

·         0F0: Initialization failure on: \\TS01\Shadow?Copy?Components. Advanced Open File Options used: Yes.

·         0F0: Snapshot error ((0xffffffelf): The device cannot be found.

The user has cleaned the drive, replaced the tape and I have confirmed that the Shadow Copy Components service is running on the TS machine.  The uptime on the network ports at both sides is good so I don’t suspect a network failure.

I’m running out of ideas and would very much appreciate any thoughts or suggestions on this matter?

Adam Burgess

Comments 36 CommentsJump to latest comment

Backup_Exec's picture

Hi,

Please check if advance open file driver is present or not on your client machine.
http://www.symantec.com/docs/TECH24542
http://www.symantec.com/docs/TECH24676

Thanks and Regards

Sameer

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AdamBurgess's picture

Wow!  Thanks for the fast response!

I've had a look, but the vsp.sys file is present in the drivers directory, I was hopeful I'd found a solution but I found it at c:\windows\system32\drivers\vsp.sys

Any other ideas?

Adam Burgess

Backup_Exec's picture

Hi
What is the operating system on terminal server? Have you restarted the server once ? Any events in event viewer on terminal server during the time of failure? What type of data you are doing backup of, is this system state backup or open file backup?

Try may be uninstalling and resinstalling remote agent with Aofo option again and see if that helps.
Thanks

Sameer

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AdamBurgess's picture

The TS is running Server 2003 Enterprise as its OS.  I've not noted anything of significance in the event viewer. (Thought I'd resolved it with some network interface drops but that was unrelated and didnt' help once I fixed that issue!) The backup is a system state backup and we have restarted the TS environment since the problems began.

I'll have a shot at uninstalling the remote agent and see if that has any benefit.

Thanks again for the suggestions and advice.

Adam Burgess

Backup_Exec's picture

Hi
Thanks for the update, also please check on win2003 all writers are stable and you have only one provider listed as shadow copy provider.
In command prompt of your terminal server enter
Vssadmin list providers.
Once you see the o/p then enter the following command
Vssadmin list writers. And check the o/p to ensure all writers are stable.

Also have you tried doing backup of system state with ntbackup ,does that work?
Thanks

Sameer

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AdamBurgess's picture

I've just checked the writers and all are reporting as stable and only the one provider is listed as per your advice.

I've never tried using ntbackup so will need to research that before I can try and do that.

Backup_Exec's picture

Hi
Please follow this steps to backup, using ntbackup
1 click on start -run and enter ntbackup and then press enter
2 New window would pop up.
3 Please uncheck the wizard based option and then click on cancel.
4 Once done again in start-run enter ntbackup and then press enter.
5 This time it would show you ntbackup , please click on backup tab and select system state from selection with target as local disk of your server.
6 And see if that works fine.

Check for more details
http://technet.microsoft.com/en-us/library/cc781353(v=ws.10).aspx
Thanks

Sameer

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AdamBurgess's picture

Thanks for that, saved me a bit of time!

Ok, the system state backup on the TS completed successfully, from what I can make of that, it means I can eliminate the Shadow Copy Components as the root of the issue, as this is used by NTBackup, yes?

When trying to push the agent out to the TS server, I seem to be getting RPC errors, but looking at the services I can see that Remote Procedure Call service is enabled on the TS. (That's about my limit on RPC, check the service!)

I'd thought this would be easy when I first picked it up!

Adam Burgess

==========

Report dump

==========

Backup Status
Operation: Backup
Active backup destination: File
Media name: "sysState.bkf created 25/07/2012 at 15:42"
 
Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "System State"
Backup set #1 on media #1
Backup description: "Set created 25/07/2012 at 15:42"
Media name: "sysState.bkf created 25/07/2012 at 15:42"
 
Backup Type: Copy
 
Backup started on 25/07/2012 at 15:43.
Backup completed on 25/07/2012 at 15:45.
Directories: 193
Files: 2971
Bytes: 551,876,864
Time:  1 minute and  26 seconds
 
----------------------
Backup_Exec's picture

Hi

Thanks for the update again, so yes as system state backup is working fine could be something to do from backup-exec, so please uninstall remote agent completely and after restarting the machine ensure vsp.sys file is not there.which confirms remote agent and aofo is removed fine. Then install remote agent and aofo again and after restarting the machine ensure vsp.sys is present.
Please post back with an update.

Thanks

Sameer

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AdamBurgess's picture

Just as an update.

I've now uninstalled the remote agent and reinstalled it (took a while before I could get the approval for downtime while I did this in case of reboots etc!) and I'm now waiting for the scheduled backup job as I can't get approval to break the schedule as it impacts on entwork service and will update tomorrow morning.

Adam Burgess

Backup_Exec's picture

Hi
Thanks for the update, ad next time when you do backup of system state ,please uncheck aofo option and then do backup ,if that fails then try selection aofo option and then try doing backup again.

Regards
Backup-exec.

Sameer

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AdamBurgess's picture

Ah, I think I might have stumbled onto something just now looking at the job setup, not entirely sure what though...

When I access the TS01 terminal server object (the one causing problems) I have options for C$, I$, D$ and E$, but not on for Shadow Copy Components which is what is attempting to be backed up (should have spotted this sooner!)  When I look at one of the other TS devices, i have C: D: and Shadow Copy Components as available options.

Do you have any idea why the TS01 might be displayign differently to other devices?  Am I missing something stupidly obvious here?

Adam Burgess

Backup_Exec's picture

Hi
Do you mean to say on ts01 you have c,d,e,shadow copy components selected but you only have c and d has actual drive and not e is that what you are mentioning.
If some thing is not thereon server and still selected you can remove it from selection details by going to text view.
Thanks

Sameer

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AdamBurgess's picture

I have 3 TS devices connected (TS01, TS02, TS03).  The tree stucture presents as follows : 

-TS01

--- C$

--- I$

--- D$

--- E$

-TS02

--- C:

--- D:

--- Shadow Copy Components

-TS03

--- C:

--- D:

--- Shadow Copy Components 

TS01 should really be the same as the other two devices and I don't have the SCC options available on ti which is what I am needing...

Adam Burgess

Backup_Exec's picture

Hi

If you are saying ts01 selection should be as same as other server ,but then it is not right now then make new selection to see what you see on ts01 or else edit the selection to remove the drives.

Thanks

Sameer

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AdamBurgess's picture

It's not so much the selection as what I am able to select that is the problem.

 (http://tinypic.com/r/2ugzyw0/6)

The screenshot shows my options when selecting elements to be included in backup, for some reason I can't select the Shadow Copy Components for TS01, it simply isnt' there...

Adam Burgess

Backup_Exec's picture

Hi

Got your problem now thanks for snap,from what it looks like remote agent is not functioning as your are only able to see default shares,please ensure remote agent on ts01 is running on local system account.
Moreover check for telnet ts01 10,000 from media server and vice versa from ts01 server see that works, firewall is disabled. And configure vxmon to add media server fqdn name, and then restart remote agent service on ts01 to check if that helps.
http://www.symantec.com/docs/TECH37569

Thanks

Sameer

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CraigV's picture

...in what way does this address a problem that is never mentioned, or is it a shot-in-the-dark?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Backup_Exec's picture

Hi
No it was not short in the dark, as per Adam previous snap it gets clear that though remote agent is installed onTS01, Remote agent on media server is not able to connect with remote agent on TSO1. Due to which he is only able to see the shares as like remote agent is not installed or service for remote agent is disabled.
So I ask him to check the telnet and which is the issue currently.
Thanks

Sameer

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CraigV's picture

...so how does the TN supplied address address the telnet issue? Nothing is mentioned there, and there is no job failure because the server does not show up correctly.

Which then means the TN is wrong, as it talks about subnets, not a port conflict.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Backup_Exec's picture

Hi

Yes that technote given by me on that comment was not correct ,but I was able to find the right one in my next comments.so if negative was for the link I got my mistake.

Thanks

Sameer

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AdamBurgess's picture

Should have posted that initially!

Ok, the Backup Exec service is running under the local system account on the TS01 device,  I can't telnet ts01 10,000 from the media server (not done much with telnet, I assume it's just entered at the cmd prompt!) i'm getting a could not open connection to the host.  However ping tests do succeed (at least I know that TS01 is actually there!)

It's a clients machine that I'm working on but I can't see any firewall in place, certainly the windows firewall is disabled and I can't see any others in place, I'll have to check this.

I've restarted the service on TS01, but can't find the vxmon.exe file on either the host or the ts01, was this included in 9.1 release?

Adam Burgess

Backup_Exec's picture

Hi

So here is the issue which you should look resolving first, telent should be working vice versa ,so ensure beremote service on your remote server is running on port 10,000
Please check the link
http://www.symantec.com/docs/TECH24413
Thanks

Sameer

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SOLUTION
AdamBurgess's picture

Thanks for that.

I've completed most of the technote.  Nothing else communicating on port 10000 and no success with a User Defined Selection.  Need to speak to the site contact regarding Firewall considerations so will do so in the morning and update.

Thanks again for all the assistance, it really is appreciated!

Adam Burgess

AdamBurgess's picture

Good morning!

I've checked and can't see anything blocking telnet connection across port 10,000  interestingly I can't telnet ts02 or ts03, both of which are functioning correctly and without problem. :(

I've looked further and the client has disabled the telnet services on the TS machines (all three) which might explain the failure of telnet attempts...

Adam Burgess

Backup_Exec's picture

Hi

You would have to check remote agent on media server and remote agent on ts02 and ts03 is working on which port .As I don't they would be using some other port than 10,000 so check which port are they using, and try to telnet on that port vice versa and that should resolve the issue
Thanks

Sameer

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CraigV's picture

Adam: From that screenshot, you'd get that view of TS01 if the RAWS agent wasn't running or installed (both of which you have verified).

Have you checked to see if it is publishing to your media server via name or IP address? Is DNS correctly resolving the media server and remote server from each other via name or IP?

Any firewall on the server? If so, put in an exclusion for port 10000, or drop it. And lastly, make sure that any AV isn't perhaps blocking the beremote.exe service from communicating with the media server.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

AdamBurgess's picture

Craig,

Thanks for the input.

With regards the agent, I have it installed. In fact I've reinstalled it.  Not sure if it's relevant but when I tried to push the installation fromt he media server I got an RPC server error and had to install locally from the command line.

It's publishing by name and when I run a ping test against the name then I get positive results so assume that the DNS resolution is correct.

No firewall that I can see or am aware of. The client has advised that there's nothing. I'll have to check on the AV situation, hadn't considered that for some reason!

Edit::

I've checked te AV settings and nothing seems to be port blocking on there so I don't think there's anything involved.

Can I just check that when you say the RAWS agent is running, you're refering to the "Backup Exec Remote Agent for Windows Servers" having a status of Started ?

Adam Burgess

Backup_Exec's picture

Hi

Did you confirm as per my last post if remote agent is using other port than 10,000 on both media server and remote server which could be possible reason of telnet not working when done on port 10,000
Thanks

Sameer

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AdamBurgess's picture

Sorry, missed that post (just gone back up and seen it), I'm having one of those day's Im afraid!

How do I go about checking that?

Adam

Backup_Exec's picture

Hi

Please check below link which describes how backup-exec work when doing the backup, of remote server
http://www.symantec.com/docs/TECH24639
Now about your question, you can go to task manager and go to process. Then click on view and select columns, and check Pid.
Once done please note the Pid of remote agent, and then go to command prompt and enter netstat -a -o > c:\netstat.txt.

Then once you get the netstat file compare the port and pid noted for beremote to check the port used.

Thanks

Sameer

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AdamBurgess's picture

Got it.

The service is runnning on the default port 10000.

Adam Burgess

Backup_Exec's picture

Hi

So by now you would jabe understood the importance connectivity between remote agent and port used.so as in your case telnet is not working on port 10,000. Please try changing the port on media server and ts01 to 12,000 and see if you can telnet on port 12,000. If that works then ensure you change that on other servers to change the port to 12,000 on other remote servers too, if it doesn't help, then please undo it back to 10,000 on media server and ts01.

Thanks

Sameer

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AdamBurgess's picture

Ok,

I've managed to establish that I can telnet on port 10000 to TS02 and TS03 but can't seem to make a connection to TS01 on any port I've tried.  I can't see anything between TS01 and the other TS machiens that would indicate a telnet restriction (all three TS machiens have the Telnet service disabled.  Enablign this on TS01 doesn't have any impact).

There's no record that there is a firewall in place, and I'd expect to have reference to acess codes etc if there was.  Windows Firewall is disabled on all 3 TS machines.  Anyone got any ideas how I can get Telnet working on it??

Adam Burgess

AdamBurgess's picture

Ah, found it!

I was wrong, Windows firewall WAS enabled on TS01.  I wasn't awar the three devices were set up in a cluster, and seemingly when I checked the WFW settings previously, I'd connected to one of the other devices (despite RDP to TS01) and not noticed.

I've now disabled that and Backup Exec can see the Shadow Copy bits and pieces that I need.

Thankyou for all your help, much appreciated!

Adam Burgess

Backup_Exec's picture

Hi

Good news finally , good to see all working fine cheers.

Regards

Sameer

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