Backup Exec Agent for Windows crashes on edbprov.dll during an Exchange Granular Recovery Technology (GRT) restore (Backup Exec 2010)
I seem to be having the exact same problem that is documented on http://www.symantec.com/business/support/index?pag..., but using Backup Exec 2010 R3 SP3 on Windows 2008-AMD64, with recent windows updates installed are installed.
I am trying to do a redirected restore of an exchange mailbox to an empty mailbox (Exchange 2010 SP3).
The restore job fails after about 80MB with the following errors:
Restore- \\XXX\Microsoft Information Store\XXXMBX1 XXXV-79-57344-65298 - The Exchange Store service is not responding. Backup set canceled.RestoreV-79-57344-65072 - Connection to the restore target has been lost. Operation canceled.A selection on device \\XXX\Microsoft Information Store\lamant temp was skipped because of previous errors with the job.
Final error: 0xe000ff12 - A communications failure has occurred with an Exchange Store resource.Final error category: Resource Errors
Additionally, the Backup Exec Remote Agent crashed on the media/backup exec server:
Application défaillante beremote.exe, version 13.0.5204.1225, horodatage 0x51e07830, module défaillant edbprov.dll, version 13.0.5204.1225, horodatage 0x51e077fc, code d’exception 0xc0000005, décalage d’erreur 0x0000000000033d53, ID du processus 0x1b28, heure de début de l’application 0x01cf16a4f2354b1a.
A crash dump gets generated and is available upon request.
The logon account used for the restore has all the required permissions (local admin on exchange server, dedicated mailbox, organization RBAC role, etc..).
When I log into the target mailbox, I can see some of the restored mails.
Is this problem known on Backup Exec 2010 and if so, any advice on how to overcome said issue?
Thank you very much