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Backup Exec and ASP.NET Error 3005

Created: 21 Nov 2013 • Updated: 04 Jun 2014 | 7 comments
This issue has been solved. See solution.


I am currently experiencing an issue with Symantec Backup Exec 2010 R3. An event is being spammed every 3 seconds in to the event viewer. The Heading to the event is ASP.NET with Event ID 1309.

The contents of the Event Show:

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 21/11/2013 14:00:58
Event time (UTC): 21/11/2013 14:00:58
Event ID: e41c698f1c084c6d8f9d5780ce0c5b83
Event sequence: 1
Event occurrence: 1
Event detail code: 0
Application information:
    Application domain: c738b644ff834fdb8b5031854efbc52e-34952-130295160569617174
    Trust level: 
    Application Virtual Path: /CRF
    Application Path: C:\ProgramData\Symantec\CRF\c738b644ff834fdb8b5031854efbc52e\
    Machine name: DOMAIN NAME
Process information:
    Process ID: 28192
    Process name: beserver.exe
    Account name: DOMAIN NAME\USERNAME
Exception information:
    Exception type: HttpException
    Exception message: Server cannot access application directory 'C:\ProgramData\Symantec\CRF\c738b644ff834fdb8b5031854efbc52e\'. The directory does not exist or is not accessible because of security settings.
Request information:
    Request URL:\Users\USERNAME\AppData\Local\Temp\c738b644ff834fdb8b5031854efbc52e\Data.xml&RDLFile=C:\Users\USERNAME\AppData\Local\Temp\c738b644ff834fdb8b5031854efbc52e\RDL.rdl
    Request path: /CRF/CRF.aspx
    User host address:
    Is authenticated: False
    Authentication Type: 
    Thread account name: DOMAIN NAME\USERNAME
Thread information:
    Thread ID: 13
    Thread account name: DOMAIN NAME\USERNAME
    Is impersonating: False
    Stack trace:    at System.Web.HttpRuntime.EnsureAccessToApplicationDirectory()
   at System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags)
Custom event details: NOTHING SHOWN

I've been unsuccessful in figuring out what is causing this, I can see from the error it is attempting to open a file that doesn't exist however how do I stop it?

Kind Regards

Operating Systems:

Comments 7 CommentsJump to latest comment

lmosla's picture

Hello Madball,

It may be that .Net is corrupt. Run a repair on .net and reboot. If that doesnt fix it then uninstall it reboot and reinstall.  You can also install .Net 3.0 from the Backup Exec installation disk.  

pkh's picture

What you can do is

1) Uninstall .Net

2) Repair BE.  This will automatically re-install .Net.

Vishal Shinde's picture

Hello Madball,

Is this impacting any of the BE functionality?


Are these events triggered, while running any BE functions?



Vishal Shinde

Sr.Learning Consultant

Symantec Education Services

lmosla's picture

Hello Madball,

did the uninstll of .net and repair BE resolve this issue or is it still occurring?

Simonx182's picture

I'm getting the same error messages on our Server 2008 R2 SP1 system with Backup Exec 2010 R3 SP3 with latest updates. Got also a high CPU Usage by beserver.exe

How can this problem be solved?

Simonx182's picture

Ok. Seems that I've solved it my own.. Reboot the server stopped the warnings.

Allison's picture

I am having the same exact issue as you Simonx182 with the same exact errors. We are running BackupExec 2010 R3 on a Server 2008 R2 OS which is our domain controller also. When I first started noticing the flooding of these events in the application log, I restarted the server. All was good for a couple of days and it came back. Did it come back for you after you restarted? Our CPU usage is between 80-90% all the time and beserver.exe was using 9GB of memory. This is ridiculous. Can someone help with this issue please?