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Backup Exec and Echange Error message

Created: 08 Feb 2013 • Updated: 18 Feb 2013 | 2 comments
This issue has been solved. See solution.

Hi all,

I am running Backup Exec 2010 R3 and get the following error message occasionally when Backing up to disk

Click an exception below to locate it in the job log

Backup- \\server01.domain.local\Microsoft Information Store\Mailbox Database 1802561274
WARNING: "\\server01\Microsoft Information Store\Mailbox Database 1802561274\Database" is a corrupt file. This file cannot verify. VSS Snapshot warning. File D:\Program Files\Microsoft\Exchange Server\V14\Mailbox\Mailbox Database 1802561274\E00*.log is not present on the snapshot. VSS Snapshot warning. File D:\Program Files\Microsoft\Exchange Server\V14\Mailbox\Mailbox Database 1802561274\E00.chk is not present on the snapshot.

V-79-57344-34108 - An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.

Backup Recommendations
The following backup sets contain Microsoft Exchange data. Due to the integration between Exchange and Active Directory Symantec recommends that you install and use the Active Directory Recovery Agent to better manage your Microsoft Exchange data:

   Microsoft Information Store\Mailbox Database 1802561274
To learn more about Backup Exec agents and options, go to

I looked this up and found a thread that was replied to and close indicating the the message was informative, quoted below

This is just an informative message which you can safely ignore. There is no need for Active Directory agent to backup the Exchange databases. Your Exchange backups complete and are still Good for the restore even thou you get that message. Exchange agent license is enough for protecting Exchange databases so no need for AD agent license to protect Exchange.



Now here is my problem. When I go through the restore wizard and drill down to the exchange mailbox backup the message I get is "No selections exist for this resource" If the message is only informative then how do I get to the backup information ?

Thanking you in advance,


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CraigV's picture


Check the TN below...if might help you!


Alternative ways to access Backup Exec Technical Support:

Terry Castile's picture


Thank you for responding . I will take a look at this and see if it fixes my problem. I will also check out the recomended hotfix.