Video Screencast Help

Backup Exec Backup failed

Created: 18 Sep 2013 | 5 comments

Hello Team,

An error was encountered while attempting to browse the contents of SERVERNAME.

but Ping and telnet is working fine.

Help me what else can ask to resolve the issue.

Also when I try to validate the resource credentials , the result was "A Network Connection to the server could not be established"

Backup Exec Version is 12

Operating Systems:

Comments 5 CommentsJump to latest comment

Rahul Kumar1's picture

Hi Vamsi,

                   What resources you are trying to backup?


CraigV's picture


Have you verified that port 10000 is open on any firewall running on the server, and that the RAWS agent service is running on the affected server?

Also check to see if any AV installed on the affected server isn't perhaps blocking beremote.exe from running properly and communicating with the media server.


Alternative ways to access Backup Exec Technical Support:

Donald Eady's picture


Take a look a the following document..

Verify that the remote agent on both the media server and the remote machines are logging on as local system

also verify that the remote agent started and publishing to the media server. 

aditionally the document below details how each service on the media server should be logging on as... Please verify

I hope this posting was helpful


lmosla's picture

Hello Vamsi,

Make sure that the version of the remote agent and the version of Backup Exec on the media server are the same.  You can check by going to /Program Files/Symantec/Backup Exec/BEREMOTE.EXE  

You might want to just fo ahead and reinstall the remote agent.  Note:  when the Remote Agent is uninstalled a reboot may be required.

pkh's picture
Check the following
1) on the remote server, check that the remote agent service is running.  Also check the Windows Eventlog for any remote agent service failures.
2) open the remote agent utility and make sure that it is publishing correctly to the media server
3) on the remote server, check that there are no other applications using port 10000.