Backup Exec browse failure onto Synology Rackstation NAS
We have recently installed Backup Exec with a HP 1/8 G2 Tape Autoloader as a way to archive files off a Synology Rackstation NAS.
We have had a number of successful backups, but quite often when we first initiate a one-time backup to tape, when the popup window trys to connect to the Synology Rackstation NAS (connected via CIFS) it is quite regularly giving a browse error. I see the connection in the Rackstation logs, but eventually it just times out in Backup Exec and gives an error.
Its intermittent, we have had successful jobs, but seems to be happening more than usual.
Also (though probably unrelated) all of our jobs that complete have the following exception:
Could not completely protect remote computers because the Backup Exec Remote Agent was not installed. A snapshot operation required by this job was unsuccessful. Check the job log and the Windows Event Viewer for additional information.
Given its a Synology NAS, it is not possible to install the Remote Agent. I turn off the snapshot options on the job (eg turn off "Use snapshot technology"). Anyway to stop this error so we lose the "Backed up with exceptions" messages littered throughout the software.