Backup Exec Conflicting with ACT7 by Sage
I am having some major problems with backup exec and ACT7 by sage. Act7 will not open and the following error sign appears: "the database cannot be accessed. In order to access your database, check your network connection and verify that your database server is available. It may be necessary to disable your firewall software on your computer or the server."
All PC's are connect to the server and ACT7 and Backup exec are on the server.
I have checked with our IT support who have said that due to Backup Exec updating itself it somehow will not allow up to open ACT7. They disabled Backup Exec, from services within the server, by doing this we gained access to ACT7. BUT we cannot keep backup exec disabled as this obviously runs the backup.
So I’m in real bother as I don’t know much about IT and our IT support cannot figure a way round it without it costing an arm and a leg.......I was wondering if anyone here can help or if anyone has experienced similar issues?
Your help and comments are greatly appreciated.