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Backup Exec does not see all resources on remote server

Created: 18 Dec 2013 | 5 comments

I have installed the Backup Exec Remote Agent on a new server running Exchange 2013.  When I attempt to create a new backup job, I navigate to Domains > Active Directory Domains > "Domain name" > "Server Name".

However, when I expand the the server to see the resources, it only shows a shared folder stored on the server.  There are no drive letters, no other resources.

I am currently using Backup Exec 10d. The server is a virtual machine running on an EXSi 5.1 server.

Steps I have attempted:

1. Installed the remote agent directly from Backup Exec by going to Tools > Install Agents and Media Servers on other server.

2. After noticing the problem listed above, I rebooted the server to see if that would correct this issue.

3. Uninstalled the agent.

4. Copied the RAWSX64 folder and placed a copy locally on the server needing backed up.

5. Used the command line to install the remote agent.

6. Problem still appears.

Any thoughts?

Operating Systems:

Comments 5 CommentsJump to latest comment

TimCharlton5432's picture

Information I omitted, the target server is running Windows Server 2008 R2, again, on an EXSi 5.1 box. 

Also, the version of Backup Exec is 2010 R2 not Backup Exec 2010. 

pkh's picture

Run the BE Remote Agent Utility and see whether it is publishing correctly to the media server

TimCharlton5432's picture

Thank you for the reply.

I accessed the Remote Agent Utility and when I navigated to the Publishing tab, I recieved a message "Unable to obtain settings for remote agent publishing from the registry."

I also received a message in the Task bar indicating the the Backup Exec Remote Agent was not running. I checked the services and it did not start despite being set to automatic.

No change in status after starting the Remote Agent service.

Log Name:      Application
Source:        Application Error
Date:          12/18/2013 11:05:48 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
"removed"
Description:
Faulting application name: beremote.exe, version: 13.0.4164.109, time stamp: 0x4cffac43
Faulting module name: esebcli2.dll, version: 15.0.712.8, time stamp: 0x51a6e22c
Exception code: 0xc0000005
Fault offset: 0x0000000000006b80
Faulting process id: 0x2060
Faulting application start time: 0x01cefc1359aa6466
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: D:\Program Files\Microsoft\Exchange Server\v15\bin\esebcli2.dll
Report Id: a38f7710-6806-11e3-a8fa-000c29ce30c6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-18T17:05:48.000000000Z" />
    <EventRecordID>40010</EventRecordID>
    <Channel>Application</Channel>
    <Computer>"removed"</Computer>
    <Security />
  </System>
  <EventData>
    <Data>beremote.exe</Data>
    <Data>13.0.4164.109</Data>
    <Data>4cffac43</Data>
    <Data>esebcli2.dll</Data>
    <Data>15.0.712.8</Data>
    <Data>51a6e22c</Data>
    <Data>c0000005</Data>
    <Data>0000000000006b80</Data>
    <Data>2060</Data>
    <Data>01cefc1359aa6466</Data>
    <Data>C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe</Data>
    <Data>D:\Program Files\Microsoft\Exchange Server\v15\bin\esebcli2.dll</Data>
    <Data>a38f7710-6806-11e3-a8fa-000c29ce30c6</Data>
  </EventData>
</Event>

TimCharlton5432's picture

Update: The Backup Exec Remote Agent service stops itself just a few seconds after starting.

From Event Viewer:

Log Name:      Application
Source:        Application Error
Date:          12/18/2013 11:05:48 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Exs2.INTERACTIVESYSTEMS.COM
Description:
Faulting application name: beremote.exe, version: 13.0.4164.109, time stamp: 0x4cffac43
Faulting module name: esebcli2.dll, version: 15.0.712.8, time stamp: 0x51a6e22c
Exception code: 0xc0000005
Fault offset: 0x0000000000006b80
Faulting process id: 0x2060
Faulting application start time: 0x01cefc1359aa6466
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: D:\Program Files\Microsoft\Exchange Server\v15\bin\esebcli2.dll
Report Id: a38f7710-6806-11e3-a8fa-000c29ce30c6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-18T17:05:48.000000000Z" />
    <EventRecordID>40010</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Exs2.INTERACTIVESYSTEMS.COM</Computer>
    <Security />
  </System>
  <EventData>
    <Data>beremote.exe</Data>
    <Data>13.0.4164.109</Data>
    <Data>4cffac43</Data>
    <Data>esebcli2.dll</Data>
    <Data>15.0.712.8</Data>
    <Data>51a6e22c</Data>
    <Data>c0000005</Data>
    <Data>0000000000006b80</Data>
    <Data>2060</Data>
    <Data>01cefc1359aa6466</Data>
    <Data>C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe</Data>
    <Data>D:\Program Files\Microsoft\Exchange Server\v15\bin\esebcli2.dll</Data>
    <Data>a38f7710-6806-11e3-a8fa-000c29ce30c6</Data>
  </EventData>
</Event>

pkh's picture
I would suggest that you upgrade to BE 2010 R3 which is the latest version. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or
 
http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso
 
After your upgrade, do not forget to run LiveUpdate a couple of time to update it to SP3 and the latest hotfixes.
 
After you have upgraded to R3 SP3, push out the remote agent again.