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Backup Exec Hyper-V Machines not visible

Created: 16 Nov 2011 | 4 comments


I want to backup my Hyper-V virtual Machines, but they are not visible:

OS: Server 2008r2 Standard.

Backup: Backup Exec 2010r3

Online I only found solutions for Server 2008 x64 - no for Server 2008r2 - I dont want to try to install fixes for worng OS....

thank you for your answers


Comments 4 CommentsJump to latest comment

CraigV's picture you have the Hyper-V agent installed? If not you won't be able to back up the full VMs...

Alternative ways to access Backup Exec Technical Support:

BackupExec Peter's picture

Hyper V Agent is not part of standard Installation?

How can I install it? Download - or is it part of Installation-DVD?

Thank you


CraigV's picture

Nope, it's a licensable agent like the Exchange or AVVI agents.

You need to contact either Symantec's licensing department or your reseller to buy the license. In the meantime, you can invoke the 60-day trial license by going to Tools --> Install agents and license keys on this media server...

From there select the Hyper-V option. It only gives you 60 days so get the license.

Alternative ways to access Backup Exec Technical Support:

markcrusey's picture

Whether you need to contact the department or Symantec's authorized dealer to purchase a license. In the meantime, you can call the 60-day trial license, from the "Tools -> Install the agent on this media server and license key .

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