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Backup Exec IDR Wizard gives an error that it is unable to find the installation and to make sure credentials used are correct

Created: 14 Jun 2013 • Updated: 17 Jun 2013 | 2 comments
This issue has been solved. See solution.

The "solution" in the KB below is useless as I am running it on a DC and there is no local admin....I run it as the domain admin....also tried my account - which is an enterprise admin - same error.


This only occurred after reverting back to 2010 when 2012 turned out to be the biggest piece of crap ever. Anyone have a solution?


Operating Systems:

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VJware's picture

Using regedit on the media server, browse to HKLM\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\Misc

Is the value of the key "Disaster Recovery Installed" set to 1 ? If not, set it to 1, recycle the Backup Exec services and retry the IDR wizard.


Wellsoft's picture

Excellent, thanks. Now I can make an image....the "dr files only" option is greyed - that is what I was looking for - but I can live without it if need be.