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Backup Exec Job Engine Service fails

Created: 16 Nov 2012 • Updated: 21 Nov 2012 | 1 comment

Hello,

I have a problem with Symantec Backup Exec 2010R2, every day the Backup Exec Job Engine Service fails, subsequently, all the jobs fail.

I need to reboot the server to get the service to come back online.

Error event id:

"Log Name:      Application
Source:        BEDBG
Date:          11/14/2012 6:40:51 PM
Event ID:      257
Task Category: (1)
Level:         Information
Keywords:      Classic
User:          N/A
Computer:     
Description:
A memory dump has been captured C:\Program Files\Symantec\Backup Exec\BEDBG\bengine.exe_4824_0.dmp
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="BEDBG" />
    <EventID Qualifiers="24578">257</EventID>
    <Level>4</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-11-14T16:40:51.000Z" />
    <EventRecordID>49343</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>C:\Program Files\Symantec\Backup Exec\BEDBG\bengine.exe_4824_0.dmp</Data>
  </EventData>
</Event>

Also

Log Name:      Application
Source:        Application Error
Date:          11/15/2012 6:46:46 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A

Description:
Faulting application bengine.exe, version 13.0.4164.120, time stamp 0x4e08fb1f, faulting module kernel32.dll, version 6.0.6002.18449, time stamp 0x4da47b2f, exception code 0xe06d7363, fault offset 0x00000000000170cd, process id 0x1350, application start time 0x01cdc2ff70b6ce77.
 

Any ideea? Solution for this issue?
 
Thank you.

Comments 1 CommentJump to latest comment

rhalsted's picture

I am having the same issue, occurred with 2010 R1 as well as 2010 R3 sp2 (same server recently upgraded). Windows 2008 sp2 used to backup a small linux environment of three servers. I have a larger envronment (15 linux agents) running along just fine. I'll continue to look around but some direction from Symantec would be nice.

Faulting application bengine.exe, version 13.0.5204.128, time stamp 0x5022e1e6, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000005, fault offset 0x00067967, process id 0xee8, application start time 0x01cddd545b470181.