Backup Exec Licensing Help!
We recently renewed all our license keys for all our symantec products. We do this through CDW.
I am new to doing this on the back up exec stuff and have some questions. First off, I did call symantec but had a very hard time understanding the person who was trying to help me.
We have two windows servers with the back up exec 2010 R3 console installed. One is the central server and the other is an offsite duplication server. Also, we have 5 windows servers that we back up.
Below is what we purchased from CWD:
Quantity:2 Symantec Backup Exec 2012 Essential Support renewal
Quantity:2 backup exec 2012 deduplication option essential support renewal
Quantity: 5 backup exec agent for windows essential support renewal
Quantity: 4 backup exec 2012 agent for applications and databases essential
I recently got the email from symantec with the attached express sales order which shows:
Quantity: 2 Backup Exec 2012 server win per server renewal essential 12 months express
Quantity: 2 backup exec 2012 option dedup win per server renewal essential 12 months express
Quantity: 4 backup exec 2012 agent for windows win per server renewal 12 months
Quantity: 4 agent for applications and databases win per server renewal essential 12 months express
The following are the questions I have:
1. When purchased 5 windows agents and it shows on our order confo from CDW, but when I got the express document from symantec showing the sales order, it showed just 4?
2. From what I got from symantec when I called was that my backup license was up to date and that I didn't need to upload the license file? I had a hard time understanding her so I may have mis heard what she meant, but since we just renewed all the back up licensing dont i have to update the license key files? I have not done anything within the back up exec console yet. If I do need to update the license key do I do it all within the central administation back up server? I just need help making sure all my license keys are up to date for symantec.
3. The renewal for 4 backup exec applications and databases per server; is this for our linux servers? Do I have to update the license key on each agent that is installed on each server that is backed up?
The guy who has been doing all this is gone and this is my first time updating the license keys for back up exec.