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Backup Exec locked drive and library go Offline

Created: 14 Jul 2014 • Updated: 15 Jul 2014 | 5 comments
b1gg1e's picture
This issue has been solved. See solution.

Hi all.

I have such a problem. My tape library connected to BE server with 2 fc links through 2 HBA.

When the duplicate job was active - one (active) drive go offline (it's a hardware problem - I know) - so job failed.

When I refresh my device list, Media charger (ROBOT) and on of the drives are disappeared:

1.jpg

So from GUI (web-interface) of Tape Library the Drive is state - Media Removal - Prevented. So I can't release it.. (error - IR: drive media removal prevented by host - Code:  45 ).

So, the Library "think" that some software locked the drive. On other hand - software doesn't "see" this drive and robot at all :(

I don't have physical access to Tape library now (to turn off and on) - only Reboot from web-gui.

I want my Tape Library temporary work with one drive, but I don't see Media charger (robot)..

What should I do?

In what sequence turn off and on my Backup server and reboot tape library to release drive 2 and see Media charger over Operating System?

Operating Systems:

Comments 5 CommentsJump to latest comment

Larry Fine's picture

Rebooting the library remotely will hopefully remove the lock state of the tape drive.  If not, a true power cycle may be required.

Then rebooting the BE server should hopefully get the robotic library visible again in Windows Device Manager.

If you find this is a solution for the thread, please mark it as such.

pkh's picture

did you install a second LEO license for the second tape drive?

HAMZAOUI Omar's picture

Yes be sure you have the leo licence. And verufy that you have the laste drivers for your robotices drives.

http://www.symantec.com/docs/TECH66724

b1gg1e's picture

Reboot of the server (than twice restart all services and delete/add tape library) and tape library and changing master drive - that was a solution fo me.

SOLUTION