Backup Exec requesting License Key for Backup Agent
I have an issue as it pertains to the license key. When the software was purchsed, I recieved the License keys for the Server and Agents. The licensing period is from May 2010-May 2011. The software was activated in August 2011 .It has been running fine since then but today I am getting an error saying
"Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent. See Job Log for details."
This is the first time I am seeing this. When installing the Remote agent on the agent pcs, it does not request the license key only the IP Address of the Server.
1. Do I input the license key on the agent during the installation of the server? (Put both license key when it requests it)
2. Is there an option when installing the remote agent to input the license key for the software? If so how do I access it?
When going to the About option, I am seeing that everything that is installed on the software is licensed.