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Backup exec. restore issues

Created: 07 May 2014 • Updated: 13 May 2014 | 4 comments
This issue has been solved. See solution.

The client I was working with yesterday has the latest greatest backup exec. (2012) and the latest greatest symantec endpoint progection 12.1.4013.

I needed to do a restore of a inetpub folder yesterday.

It would not start would give a communication error pretty quickly.

So I disabled the anti-virus on the target system.

The backup would then start and get going for about 5 min. and come to a stop.

The anti-virus still said disabled but I didn't think that was the case.

Cancelled the job then did a re-enalbe and disable of the anti-virus again and again it would start but get so far and stop.

We then ran clean wipe and uninstalled the anti-virus on the target box and removed AV.

The restore then ran no problem.

So do I need a exception of some kind setup?

Seems weird that I can't do a restore with AV still on ?

Thanks

Mike

Operating Systems:

Comments 4 CommentsJump to latest comment

lmosla's picture

in the antivirus there should be exclusions made for the following processes:

C:\Program Files\Symantec\Backup Exec\beremote.exe
C:\Program Files\Symantec\Backup Exec\beserver.exe
C:\Program Files\Symantec\Backup Exec\bengine.exe
C:\Program Files\Symantec\Backup Exec\benetns.exe
C:\Program Files\Symantec\Backup Exec\pvlsvr.exe
C:\Program Files\Symantec\Backup Exec\BkUpexec.exe
C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe  

refer to http://www.symantec.com/docs/TECH168940

SOLUTION
Mai Ali's picture

Please exclude the following files folders from AV Sacn on the machines:
C:\Program Files\Symantec\Backup Exec\beremote.exe
C:\Program Files\Symantec\Backup Exec\beserver.exe
C:\Program Files\Symantec\Backup Exec\bengine.exe
C:\Program Files\Symantec\Backup Exec\benetns.exe
C:\Program Files\Symantec\Backup Exec\pvlsvr.exe
C:\Program Files\Symantec\Backup Exec\BkUpexec.exe

On the remote servers Exclude:
C:\Program Files\Symantec\Backup Exec\beremote.exe
 Backup Exec AOFO Stores folder on all the Drives on all the Servers

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Twitter: Mai Ali

CraigV's picture

Mai: You have got to start reading previous posts. This is an exact copy of what was posted 4 days ago and therefore not needed...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

mli7777's picture

Thanks guys.

I have not got a chance to schedule this yet but will soon.

MIke