Backup Exec Server 2012 issue problem
I'm getting issue about Backup Exec Server 2012 version 14.0 rev. 1798 (64-bit), from my customer. The BE Server have failed to backup, then showing error code E0009B61.
And then, it showing alert is reported in the Event Viewer's Application Log with Event ID 58060 : "Backup Exec Alert : Please insert media into the portal." . When I click for this solution, I get the solution in the following article regarding this : http://www.symantec.com/docs/TECH23207
The solution on the article is : Place the tape requested into the robotic library portal and respond to the alert in Backup Exec.
But, I don't know where the place of the tape and how to place the tape into the robotic library portal? What must I do to solve this problem?
Note : the pc machine is Windows Server 2012 Datacenter