Video Screencast Help

The Backup Exec Server Service did not start. An internal error (-1) occurred in object 51

Created: 14 Mar 2012 • Updated: 15 Mar 2012 | 21 comments
This issue has been solved. See solution.

Hi guys downloaded the trial version of BE2012. Installed a new server Windows server2008 R2 Enterprise, it is completely updated. Managed installation of BE. The audit showed that all is well and I found a typical installation. Then restart the server. Then tried to run the Backup Exec 2012, but the launch was not successful, restart the service does not help. The service "Backup Exec Server" does not start. The log error:
"The Backup Exec Server Service did not start. An internal error (-1) occurred in object51"
Screenshot in Russian: http://savepic.su/1514105.htm.

 Any ideas?.

Comments 21 CommentsJump to latest comment

CraigV's picture

Hi,

 

Did you perhaps use a domain account with domain admin rights for the Backup Exec service account?

Any AV on that server perhaps blocking the services from running correctly, and if so, put in an exclusion and check again.

 

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Ivan.Levkin's picture

Hi!
Hello, yes I am using a domain administrator account to backup, at one stage of the installation BE I entered the account, and she was granted additional privileges.

In addition to Windows firewall on the computer any more which is not found, which couldblock the program, but it is off.
Thank you!

Ivan.Levkin's picture

Yes, of course, immediately after the installation reboot the server, and then a few more times.

CraigV's picture

OK...so try uninstalling the application and then reinstalling it, and also check and make sure that the service account used isn't locked out.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

VJware's picture

Check if any liveupdate process such as lugetupdates.exe is running or not. If yes, end that process from the task mgr...

If running any AV, please ensure that the BE services are exempted from AV scans..

One other thing...did you choose the default SQL instance OR does this server also host SQL ?

Ivan.Levkin's picture

Hello everyone.
Service is off
PS C: \ Users \ nn-levkin-iv> Get-Service-Name * update *
Status Name DisplayName
---------------------
Stopped LiveUpdate LiveUpdate

The process does not exist:
PS C: \ Users \ nn-levkin-iv> Get-Process-Name * update *
PS C: \ Users \ nn-levkin-iv>

During installation, I left all the default options, ie on the same server, install MSSQL anddatabase established in the default instance.

Nick Elmer's picture

Hi Ivan,

The server service is complaining about initializing your security configuration. Here is something you might want to try.

Stop all of the Backup Exec services.
Go into the Backup Exec install directory. This is usually in C:\program files\Symantec\Backup Exec.
From there, go into the \Data folder.
Here create a new folder called "Certs" or something like that, and MOVE all of your *.KEY and *.CRT files into this folder.
Verify that there are no longer any .KEY or .CRT files in the data folder, and restart your services.

Let me know if this allows the services to start. If not, we will need to enable debug logging to determine the cause.

Thanks
Nick

Ivan.Levkin's picture

 

Hi, Nick. Stopped the service and moved all CRT and KEY files into the directory "Certs":
     Directory: C: \ Program Files \ Symantec \ Backup Exec \ Data \ Certs

Mode LastWriteTime Length Name
---------------------------
-a --- 13.03.2012 14:23 1050 ActiveRC.crt
-a --- 13.03.2012 14:23 887 ActiveRC.key
-a --- 13.03.2012 14:23 924 ActiveSC.crt
-a --- 13.03.2012 14:23 887 ActiveSC.key
-a --- 13.03.2012 14:23 1050 ExpiringRC.crt
-a --- 13.03.2012 14:23 887 ExpiringRC.key
-a --- 13.03.2012 14:23 924 ExpiringSC.crt
-a --- 13.03.2012 14:23 887 ExpiringSC.key

then in the Data folder were only temporary files, DAT and MSSQL database with logs.After that started all the services through the Service Manager Symantec. Certificate filesand the keys were created again when you try to start the service SERVER, but the attempt failed. The situation remained the same.

You talked about the inclusion of debug - how is it done?
Thank you!

 
 
 
Backup_Exec's picture

Hi

 

You can open command prompt & then go to backupexec location like C-program file -symantec-backupexec- & then type beserver -console & then please post the output of it here

 

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Ivan.Levkin's picture

Of course, that's what got:

PS C:\Program Files\Symantec\Backup Exec> .\beserver.exe -console
[1192] 03/15/12 10:15:07 -1 Performance counter initialization failed: 5
[1192] 03/15/12 10:15:07 -1 Starting beserver console application
[4268] 03/15/12 10:15:07 -1 Starting Service: BackupExecRPCService
[4268] 03/15/12 10:15:07 -1 Entered RpcXfaceServiceMain.
[4268] 03/15/12 10:15:07 -1 Sending start status to scm. (hint 300000)..
[4268] 03/15/12 10:15:07 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 1 wait hint: 300000
[4268] 03/15/12 10:15:07 -1 Checking service rights and pending reboots.
[4268] 03/15/12 10:15:07 -1 Checking for pending install reboot.
[4268] 03/15/12 10:15:07 -1     Pending install reboot not detected.
[4268] 03/15/12 10:15:07 -1 Checking to see if start up checks have been disabled.
[4268] 03/15/12 10:15:07 -1 No start up checks have been disabled.
[4268] 03/15/12 10:15:07 -1 Opening process token.
[4268] 03/15/12 10:15:07 -1 Getting token SID.
[4268] 03/15/12 10:15:07 -1 Got current SID: 'S-1-5-21-293882618-3418339327-2525616398-10286'.
[4268] 03/15/12 10:15:07 -1 Checking for local system account.
[4268] 03/15/12 10:15:07 -1 Got local system SID: 'S-1-5-18'.
[4268] 03/15/12 10:15:07 -1 Not running as local system account.
[4268] 03/15/12 10:15:07 -1 Checking for admin privileges.
[4268] 03/15/12 10:15:07 -1     ERROR: Current user does not have admin privileges.
[4268] 03/15/12 10:15:07 -1 Checking for specific required rights.
[4268] 03/15/12 10:15:07 -1     Checking for 'Backup Files and Directories' privilege.
[4268] 03/15/12 10:15:07 -1             LookupPrivilegeValue( ) found privilege.
[4268] 03/15/12 10:15:07 -1             ERROR: AdjustTokenPrivileges( ) could not enable privilege ( 0x514 ).
[4268] 03/15/12 10:15:07 -1     Checking for 'Restore Files and Directories' privilege.
[4268] 03/15/12 10:15:07 -1             LookupPrivilegeValue( ) found privilege.
[4268] 03/15/12 10:15:07 -1             ERROR: AdjustTokenPrivileges( ) could not enable privilege ( 0x514 ).
[4268] 03/15/12 10:15:07 -1     Checking for 'Create a Token Object' privilege.
[4268] 03/15/12 10:15:07 -1             LookupPrivilegeValue( ) found privilege.
[4268] 03/15/12 10:15:07 -1             ERROR: AdjustTokenPrivileges( ) could not enable privilege ( 0x514 ).
[4268] 03/15/12 10:15:07 -1     Checking for 'Manage Auditing and Security Log' privilege.
[4268] 03/15/12 10:15:07 -1             LookupPrivilegeValue( ) found privilege.
[4268] 03/15/12 10:15:07 -1             ERROR: AdjustTokenPrivileges( ) could not enable privilege ( 0x514 ).
[4268] 03/15/12 10:15:07 -1     Checking for 'Take ownership of files and other objects' privilege.
[4268] 03/15/12 10:15:07 -1             LookupPrivilegeValue( ) found privilege.
[4268] 03/15/12 10:15:07 -1             ERROR: AdjustTokenPrivileges( ) could not enable privilege ( 0x514 ).
[4268] 03/15/12 10:15:07 -1     Not checking for 'Act as part of the operating system' privilege as it is not needed for
 this environment.
[4268] 03/15/12 10:15:07 -1 Initializing ACE...
[4268] 03/15/12 10:15:07 -1 Cblmanger, shutdown Immenient: started.
[4268] 03/15/12 10:15:07 -1 Cblmanger, shutdown Immenient: complete.
[4268] 03/15/12 10:15:07 -1 Cblmanger, check shutdown Ready: started.
[4268] 03/15/12 10:15:07 -1 Cblmanger, check shutdown ready: complete.
[4268] 03/15/12 10:15:08 -1 Last Virtual Name registry key:
[4268] 03/15/12 10:15:08 -1 Initializing work queue...
[4268] 03/15/12 10:15:08 -1 Read from Registry: DBTimeoutInSec=30 ServerInternal=0x0
Error.  HR:0x80004005.
[4268] 03/15/12 10:15:08 -1 Persistent Store initialization failed:-1
[4268] 03/15/12 10:15:08 -1 Server Connection String =
[4268] 03/15/12 10:15:08 -1 Initializing Persistent Store (, , Backup Exec Server, 30 seconds)...
[4268] 03/15/12 10:15:08 -1 Attempt to GetMyPartition ComputerName=NN-BKP01 PartitionID=0 PartitionGUID=C6F7F7C8-E4CB-42
C9-BDD4-A337F32F1500
[4268] 03/15/12 10:15:08 -1 InitializePartition() Data partition ID from registry=0
[4268] 03/15/12 10:15:08 -1 InitializePartition() DB_Exception caught! native=0x10d9
[4268] 03/15/12 10:15:08 -1 InitializePartition() returning 0x10d9
[4268] 03/15/12 10:15:08 -1 Unable to obtain partition data, error 0x10d9
[4268] 03/15/12 10:15:08 -1 Business object initialization failed: 4313
[4268] 03/15/12 10:15:08 -1 RpcXfaceServiceMain: InitializeBOs() failed, BO:-1, nRet:4313
[1192] 03/15/12 10:15:18 -1 Commands: Q - Quit
[1192] 03/15/12 10:15:18 -1 Commands: Q - Quit
[1192] 03/15/12 10:15:18 -1 Commands: Q - Quit
[1192] 03/15/12 10:15:18 -1 Commands: Q - Quit
[1192] 03/15/12 10:15:18 -1 Commands: Q - Quit
[1192] 03/15/12 10:15:18 -1 Commands: Q - Quit
[1192] 03/15/12 10:15:18 -1 Commands: Q - Quit
[1192] 03/15/12 10:15:18 -1 Commands: Q - Quit
[1192] 03/15/12 10:15:48 -1 Commands: Q - Quit
[1192] 03/15/12 10:15:48 -1 Commands: Q - Quit
[1192] 03/15/12 10:15:48 -1 Commands: Q - Quit
[1192] 03/15/12 10:32:57 -1 Quitting!
[1192] 03/15/12 10:32:57 -1 SetServiceStatus: state: SERVICE_STOP_PENDING check point: 1 wait hint: 150000
[1192] 03/15/12 10:32:57 -1 Entered RpcXfaceStopService.
[1192] 03/15/12 10:32:57 -1 Sent shutdown alert.
[1192] 03/15/12 10:32:57 -1 Sending stop pending status to SCM...
[1192] 03/15/12 10:32:57 -1 SetServiceStatus: state: SERVICE_STOP_PENDING check point: 2 wait hint: 150000
[1192] 03/15/12 10:32:57 -1 Initializing ACE...
[1192] 03/15/12 10:32:57 -1 Cblmanger, shutdown Immenient: started.
[1192] 03/15/12 10:32:57 -1 Cblmanger, shutdown Immenient: complete.
[1192] 03/15/12 10:32:57 -1 Cblmanger, shutdown: closing thread pool...
[1192] 03/15/12 10:32:57 -1 Core::WorkerThreadPool::close( )
[1192] 03/15/12 10:32:57 -1 *** WorkerThreadPool BEGIN ***
[1192] 03/15/12 10:32:57 -1     Core State: 1; Thread Count: 24; Messaging Type: 3; CPU Count: 8
[1192] 03/15/12 10:32:57 -1 Pool Contents:
[1192] 03/15/12 10:32:57 -1 *** WorkerThreadPool END ***
[1192] 03/15/12 10:32:57 -1 Core::WorkerThreadPool::close, timer queue done.
[1192] 03/15/12 10:32:57 -1 *** WorkerThreadPool BEGIN ***
[1192] 03/15/12 10:32:57 -1     Core State: 1; Thread Count: 24; Messaging Type: 3; CPU Count: 8
[1192] 03/15/12 10:32:57 -1 Pool Contents:
[1192] 03/15/12 10:32:57 -1 *** WorkerThreadPool END ***
[1192] 03/15/12 10:32:57 -1 Core::WorkerThreadPool::close, threads terminated.
[1192] 03/15/12 10:32:57 -1 Core::WorkerThreadPool::close( )
[1192] 03/15/12 10:32:57 -1 Cblmanger, check shutdown Ready: started.
[1192] 03/15/12 10:32:57 -1 Cblmanger, check shutdown ready: complete.
[2408] 03/15/12 10:32:57 -1 0 contexts allocated during process lifetime
[1192] 03/15/12 10:32:57 -1 Uninitializing ACE...
[1192] 03/15/12 10:32:57 -1 ACE instance count at: 1.
[1192] 03/15/12 10:32:57 -1 BEServer shutdown completed.
[1192] 03/15/12 10:32:57 -1 Cblmanger, shutdown Immenient: started.
[1192] 03/15/12 10:32:57 -1 Cblmanger, shutdown Immenient: complete.
[1192] 03/15/12 10:32:57 -1 Cblmanger, check shutdown Ready: started.
[1192] 03/15/12 10:32:57 -1 Cblmanger, check shutdown ready: complete.
PS C:\Program Files\Symantec\Backup Exec>
Ivan.Levkin's picture

Run as administrator

 

PS C:\Windows\system32> cd "C:\Program Files\Symantec\Backup Exec"
PS C:\Program Files\Symantec\Backup Exec> .\beserver.exe -console
[4496] 03/15/12 11:37:38 -1 Starting beserver console application
[3632] 03/15/12 11:37:38 -1 Starting Service: BackupExecRPCService
[3632] 03/15/12 11:37:38 -1 Entered RpcXfaceServiceMain.
[3632] 03/15/12 11:37:38 -1 Sending start status to scm. (hint 300000)..
[3632] 03/15/12 11:37:38 -1 SetServiceStatus: state: SERVICE_START_PENDING check point: 1 wait hint: 300000
[3632] 03/15/12 11:37:38 -1 Checking service rights and pending reboots.
[3632] 03/15/12 11:37:38 -1 Checking for pending install reboot.
[3632] 03/15/12 11:37:38 -1     Pending install reboot not detected.
[3632] 03/15/12 11:37:38 -1 Checking to see if start up checks have been disabled.
[3632] 03/15/12 11:37:38 -1 No start up checks have been disabled.
[3632] 03/15/12 11:37:38 -1 Opening process token.
[3632] 03/15/12 11:37:38 -1 Getting token SID.
[3632] 03/15/12 11:37:38 -1 Got current SID: 'S-1-5-21-293882618-3418339327-2525616398-10286'.
[3632] 03/15/12 11:37:38 -1 Checking for local system account.
[3632] 03/15/12 11:37:38 -1 Got local system SID: 'S-1-5-18'.
[3632] 03/15/12 11:37:38 -1 Not running as local system account.
[3632] 03/15/12 11:37:38 -1 Checking for admin privileges.
[3632] 03/15/12 11:37:38 -1     Current user does have admin privileges.
[3632] 03/15/12 11:37:38 -1 Checking for specific required rights.
[3632] 03/15/12 11:37:38 -1     Checking for 'Backup Files and Directories' privilege.
[3632] 03/15/12 11:37:38 -1             LookupPrivilegeValue( ) found privilege.
[3632] 03/15/12 11:37:38 -1             Privilege is enabled.
[3632] 03/15/12 11:37:38 -1     Checking for 'Restore Files and Directories' privilege.
[3632] 03/15/12 11:37:38 -1             LookupPrivilegeValue( ) found privilege.
[3632] 03/15/12 11:37:38 -1             Privilege is enabled.
[3632] 03/15/12 11:37:38 -1     Checking for 'Create a Token Object' privilege.
[3632] 03/15/12 11:37:38 -1             LookupPrivilegeValue( ) found privilege.
[3632] 03/15/12 11:37:38 -1             Privilege is enabled.
[3632] 03/15/12 11:37:38 -1     Checking for 'Manage Auditing and Security Log' privilege.
[3632] 03/15/12 11:37:38 -1             LookupPrivilegeValue( ) found privilege.
[3632] 03/15/12 11:37:38 -1             Privilege is enabled.
[3632] 03/15/12 11:37:38 -1     Checking for 'Take ownership of files and other objects' privilege.
[3632] 03/15/12 11:37:38 -1             LookupPrivilegeValue( ) found privilege.
[3632] 03/15/12 11:37:38 -1             Privilege is enabled.
[3632] 03/15/12 11:37:38 -1     Not checking for 'Act as part of the operating system' privilege as it is not needed for
 this environment.
[3632] 03/15/12 11:37:38 -1 Initializing ACE...
[3632] 03/15/12 11:37:38 -1 Cblmanger, shutdown Immenient: started.
[3632] 03/15/12 11:37:38 -1 Cblmanger, shutdown Immenient: complete.
[3632] 03/15/12 11:37:38 -1 Cblmanger, check shutdown Ready: started.
[3632] 03/15/12 11:37:38 -1 Cblmanger, check shutdown ready: complete.
[3632] 03/15/12 11:37:39 -1 Last Virtual Name registry key:
[3632] 03/15/12 11:37:39 -1 Initializing work queue...
[3632] 03/15/12 11:37:39 -1 Read from Registry: DBTimeoutInSec=30 ServerInternal=0x0
[3632] 03/15/12 11:37:39 -1 Server Connection String = Application Name=BEWS Server;Provider=SQLOLEDB.1;Integrated Secur
ity=SSPI;Persist Security Info=False;Initial Catalog=BEDB;Data Source=NN-BKP01\BkupExec;Locale Identifier=1033;
[3632] 03/15/12 11:37:39 -1 Initializing Persistent Store (NN-BKP01\BkupExec, BEDB, Backup Exec Server, 30 seconds)...
[3632] 03/15/12 11:37:39 -1 Attempt to GetMyPartition ComputerName=NN-BKP01 PartitionID=0 PartitionGUID=C6F7F7C8-E4CB-42
C9-BDD4-A337F32F1500
[3632] 03/15/12 11:37:39 -1 InitializePartition() Data partition ID from registry=0
[3632] 03/15/12 11:37:39 -1 GetMyPartition() Data partition to use for 'NN-BKP01' is 0
[3632] 03/15/12 11:37:39 -1 InitializePartition() returning 0x0
[3632] 03/15/12 11:37:39 -1 Successfully GetMyPartition ComputerName=NN-BKP01 PartitionID=0 PartitionGUID=C6F7F7C8-E4CB-
42C9-BDD4-A337F32F1500 OldComputerName=NN-BKP01
[3632] 03/15/12 11:37:39 -1 InitializePartition() ok, partitionID=0, oldComputerName=NN-BKP01
[3632] 03/15/12 11:37:39 -1 Creating Business Objects...
[3632] 03/15/12 11:37:39 00 VSN BO Initialization succeeded.
[3632] 03/15/12 11:37:39 -1 Server Configuration: Getting network configuration...
[3632] 03/15/12 11:37:39 -1 ServerName:NN-BKP01, ActiveNodeName:,
InstanceName:BkupExec, DatabaseName:BEDB.
[3632] 03/15/12 11:37:39 01 Server Configuration: BEServer schema version checks OK.
[3632] 03/15/12 11:37:39 01 Server Configuration: Check eval option expiration workitem added.
[3632] 03/15/12 11:37:39 01 CServerConfigBO::GetFIPSVersionInfo() BECryptoGetCryptoLibraryVersionText()=OpenSSL FIPS 1.1
.2
[3632] 03/15/12 11:37:39 01 Server Configuration - First start on upgrade: 0
[3632] 03/15/12 11:37:39 01 Server Configuration: Initialization Complete.
[3632] 03/15/12 11:37:39 02 Ownership: Initialization Complete.
[3632] 03/15/12 11:37:39 03 JobManBO: starting initialization...
[3632] 03/15/12 11:37:39 03 JobManBO: initialization complete...
[3632] 03/15/12 11:37:39 04 CAuditLogBO::Initialize(), Dumping AuditConfiguration cache
[3632] 03/15/12 11:37:39 04 Audit BO ID=0, SubCat=1, Enabled=1, Configuration=0x3
[3632] 03/15/12 11:37:39 04 Audit BO ID=1, SubCat=1, Enabled=1, Configuration=0x7
[3632] 03/15/12 11:37:39 04 Audit BO ID=2, SubCat=1, Enabled=1, Configuration=0x7
[3632] 03/15/12 11:37:39 04 Audit BO ID=3, SubCat=1, Enabled=1, Configuration=0xfcfff
[3632] 03/15/12 11:37:39 04 Audit BO ID=4, SubCat=1, Enabled=1, Configuration=0x77ff
[3632] 03/15/12 11:37:39 04 Audit BO ID=5, SubCat=1, Enabled=1, Configuration=0x7f
[3632] 03/15/12 11:37:39 04 Audit BO ID=6, SubCat=1, Enabled=1, Configuration=0x3ff
[3632] 03/15/12 11:37:39 04 Audit BO ID=7, SubCat=1, Enabled=1, Configuration=0x1ff
[3632] 03/15/12 11:37:39 04 Audit BO ID=7, SubCat=2, Enabled=1, Configuration=0x3f
[3632] 03/15/12 11:37:39 04 Audit BO ID=7, SubCat=3, Enabled=1, Configuration=0xff
[3632] 03/15/12 11:37:39 04 Audit BO ID=7, SubCat=4, Enabled=1, Configuration=0xfff
[3632] 03/15/12 11:37:39 04 Audit BO ID=8, SubCat=1, Enabled=1, Configuration=0x3fffff
[3632] 03/15/12 11:37:39 04 Audit BO ID=9, SubCat=1, Enabled=1, Configuration=0x7
[3632] 03/15/12 11:37:39 04 Audit BO ID=10, SubCat=1, Enabled=1, Configuration=0x3fffff
[3632] 03/15/12 11:37:39 04 Audit BO ID=12, SubCat=1, Enabled=1, Configuration=0x7
[3632] 03/15/12 11:37:39 04 CAuditLogBO: Initialization completed.
[3632] 03/15/12 11:37:39 05 AdammAdminBO: Initialization Start.
[3632] 03/15/12 11:37:39 05 CAdammAdminBO: Using default runtime for daily non-DB maintenace (UTC): 03/15/2012 00:00:00,
 (Local):03/15/2012 04:00:00.
[3632] 03/15/12 11:37:39 05 CAdammAdminBO: Current runtime for daily non-DB maintenance is set to : 03/15/2012 04:00:00.
 
[3632] 03/15/12 11:37:39 05 CAdammAdminBO: Non-DB maintenace runtime (UTC): 03/15/2012 00:00:00, (local): 03/15/2012 04:
00:00
[3632] 03/15/12 11:37:39 05 AdammAdminBO: Initialization Complete.
[3632] 03/15/12 11:37:39 -1 LoginAccount: Initialization Started. BO=6.
[3632] 03/15/12 11:37:39 05 AdammAdminBO::Update() - Parent = NULL , Entity = CREDENTIAL_ENTITY
[3632] 03/15/12 11:37:39 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVICE
[3632] 03/15/12 11:37:39 05 AdammAdminBO::Get() - hr = 0x0
[3632] 03/15/12 11:37:39 05 AdammAdminBO::Update() - Parent = NULL , Entity = CREDENTIAL_ENTITY
[3632] 03/15/12 11:37:39 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVICE
[3632] 03/15/12 11:37:39 05 AdammAdminBO::Get() - hr = 0x0
[3632] 03/15/12 11:37:39 06 LoginAccount: Initialization Complete. BO=6.
[3632] 03/15/12 11:37:39 07 Resource: Initialization Complete.
[3632] 03/15/12 11:37:39 08 ServersBO: Initialization Complete.
[3632] 03/15/12 11:37:39 09 CMediaServerPoolBO: Initialization completed.
[3632] 03/15/12 11:37:39 10 ScriptMgrBO: Initialization Started. BO=10.
[3632] 03/15/12 11:37:39 10 **** THE SCRIPT MANAGER IS NOT ENFORCING NDMP backup selection restrictions ****
[3632] 03/15/12 11:37:39 10 ScriptMgrBO: Initialization Complete.
[3632] 03/15/12 11:37:39 11 MessageQueue: Initialization Started.
[3632] 03/15/12 11:37:39 11 MessageQueue: DELETING Corrupt Persistent Files.
[3632] 03/15/12 11:37:39 11 MessageQueue: Shrinking DAT files.
Sorted: 0: msgq0000000000.dat
[3632] 03/15/12 11:37:39 11 MessageQueue: Shrinking DAT files Completed.
[3632] 03/15/12 11:37:39 11 MessageQueue: OptionDDMUsable true
[3632] 03/15/12 11:37:39 11 (3632) ( 11:37:39.844000) CManager started Logging
[4256] 03/15/12 11:37:39 11 (4256) ( 11:37:39.844000) CWorker started.
[4504] 03/15/12 11:37:39 11 (4504) ( 11:37:39.844000) CWorker started.
[1556] 03/15/12 11:37:39 11 (1556) ( 11:37:39.860000) CWorker started.
[2536] 03/15/12 11:37:39 11 (2536) ( 11:37:39.860000) CWorker started.
[4908] 03/15/12 11:37:39 11 (4908) ( 11:37:39.860000) CWorker started.
[3644] 03/15/12 11:37:39 11 (3644) ( 11:37:39.860000) CWorker started.
[4988] 03/15/12 11:37:39 11 (4988) ( 11:37:39.860000) MSGQ EventManager started.
[3632] 03/15/12 11:37:39 11 MessageQueue: Initialization Complete.
[3632] 03/15/12 11:37:39 12 Djm: ComputerName:NN-BKP01, NodeName:NN-BKP01. CASServer:.  ssoState:0, ssoPrimaryServer:.
 
[3632] 03/15/12 11:37:39 12 Djm: pMMSFeature is installed, setting mmsUsable TRUE.
[3632] 03/15/12 11:37:39 12 Djm: pCASOFeature, CASO installed:0, CASO enabled:1, LicenseInfo CASO authorized:1.
[3632] 03/15/12 11:37:39 12 Djm: Cannot be a CAS: FALSE
[3632] 03/15/12 11:37:39 12 Djm 3: DjmMgr:0, DjmClient:0.
 
[3632] 03/15/12 11:37:39 12 DjmBO, FixupGeneralFlagsInMachineEx, DataPartGuid match. No Change needed, NN-BKP01, C6F7F7C
8-E4CB-42C9-BDD4-A337F32F1500, Flags:1572904.
[3632] 03/15/12 11:37:39 12 CDjmBO, CreatingMediaServer, Local: NN-BKP01.
[3632] 03/15/12 11:37:40 01 CServerConfigBO::FillFeatureList - could not obtain media server feature pointer
[3632] 03/15/12 11:37:40 01 CServerConfigBO::FillFeatureList - could not obtain media server feature pointer
[3632] 03/15/12 11:37:40 12 DjmBO, Initialize, Not a CASO and NOT an MMS, deleting all DJM MsgQ for this machine.
[3632] 03/15/12 11:37:40 12 DjmBO=12. : Initialization Complete.
CASO:0, APPO:1, DjmEnabled:0, Mgr:0, Clt:0, CasoServer:. nRetval=0x0.
[3632] 03/15/12 11:37:40 13 Reports: Using default language = _RU
 
[3632] 03/15/12 11:37:40 13 Reports: Initialize for language = 10
 
[3632] 03/15/12 11:37:40 13 Reports: Setting remote server locations.
[3632] 03/15/12 11:37:40 13 Reports: Loading any new reports.
[3632] 03/15/12 11:37:40 13 Reports: Report Engine started.
[3632] 03/15/12 11:37:40 13 Reports: Initializing CRF.
[3632] 03/15/12 11:37:40 13 Reports: Initialization CRF Complete.
[3632] 03/15/12 11:37:40 14 Job Completion BO: Initialization Complete.
[3632] 03/15/12 11:37:40 15 Job History: Initialization Complete.
[3632] 03/15/12 11:37:40 16 JobManager: starting initialization...
[3632] 03/15/12 11:37:40 16 JobManager: Initializing CAdammData...
[3632] 03/15/12 11:37:40 05 AdammAdminBO::Execute() - ADAMM_ADMIN_QUERY_ENTITY_BY_NAME.
[3632] 03/15/12 11:37:40 05 AdammAdminBO::Execute() - hr = 0x0
[3632] 03/15/12 11:37:40 16 CJobManager::Deinitialize( ): killing dispatcher...
[3632] 03/15/12 11:37:40 16 CJobManager::Deinitialize( ): flushing cache...
[3632] 03/15/12 11:37:40 16 CJobManager::Deinitialize( ): empty cache...
[3632] 03/15/12 11:37:40 16 CJobManager::Deinitialize( ): remove alert monitor...
[3632] 03/15/12 11:37:40 16 CJobManager::Deinitialize( ): complete!
[3632] 03/15/12 11:37:40 16 CJObManager::Initialize( ) - initializing cache...
[3632] 03/15/12 11:37:40 16 CJobManager::Initialize( ) - loading schedules...
[3632] 03/15/12 11:37:40 16 CJobManager::Initialize( ) - 1 schedules loaded
[3632] 03/15/12 11:37:40 16 Job Dispatcher: GetServerIsRunningOnCluster()==FALSE
[3632] 03/15/12 11:37:40 16 Job Dispatcher: UseClusterRestart=0
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): loading backup scripts...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): loading task definitions...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): loading solutions...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): loading work items...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): loading policies...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): making solution associations...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): generating workitem linkages...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): recovering tasks...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): DJM cleanup...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): flushing cache...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): loading CPR Job Data...
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): cached 1 policies
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): cached 0 solutions
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): cached 0 work items
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): cached 0 scripts
[3632] 03/15/12 11:37:40 16 CJobManagerBO::Query for Policy using pNEPolicy
[3632] 03/15/12 11:37:40 16 Query(CBemPolicy...) Enter - QuerySolution!!!
[3632] 03/15/12 11:37:40 16 Query(CBemPolicy...) Exit QuerySolution!!! Count=1
[3632] 03/15/12 11:37:40 16 CJobManager::LoadAllJobData( ): starting dispatch processing thread
[3632] 03/15/12 11:37:40 16 JobManager: m_JobManager->Initialize() err=0x0
[3632] 03/15/12 11:37:40 16 JobManager: m_IsUsingJoinView = true
[3632] 03/15/12 11:37:40 16 **** THE JOB MANAGER IS USING JOIN VIEW!!! ****
[4920] 03/15/12 11:37:40 16 CJobManager::GetConfigInfoFromRegistry( ) g_nMissedJobsTestConfig=0
[3632] 03/15/12 11:37:40 16 **** THE JOB MANAGER IS NOT ENFORCING NDMP source/target restrictions ****
[4920] 03/15/12 11:37:40 16 CJobManager::Run( ): Delaying dispatch processing 30000 msecs
[3632] 03/15/12 11:37:40 16 JobManagerBO::pLicInfo->OptionsMatadorUsable()=0
[3632] 03/15/12 11:37:40 16 JobManager: initialization complete...
[3632] 03/15/12 11:37:40 17 Notification: Initialization Starting.
[3632] 03/15/12 11:37:40 17 Notification: Initialization Complete.
[3632] 03/15/12 11:37:40 17 Managed Notification: Initialization .
[3632] 03/15/12 11:37:40 17 In Function CNotificationBO::QueryRecipientDetails
[3632] 03/15/12 11:37:41 18 CAlertConfigurationBO: Initialization completed.
[3632] 03/15/12 11:37:41 19 CAlertBO: Initialization completed.
[3632] 03/15/12 11:37:41 20 Usershares: Initialization Complete.
[3632] 03/15/12 11:37:41 21 ServerObjects: Initialization Complete.
[3632] 03/15/12 11:37:41 22 JobLogBO: Initialization Complete.
[3632] 03/15/12 11:37:41 23 Catalog BO initialization succeeded.
[3632] 03/15/12 11:37:41 11 CMQBO : Get() (NN-BKP01) Machine does not exist !!!
[3632] 03/15/12 11:37:41 -1 Error(11/76): -536837658:NN-BKP01
[3632] 03/15/12 11:37:41 24 Copy Job: Initialization Complete.
[3632] 03/15/12 11:37:41 25 CAuditConfigurationBO: Initialization completed.
[3632] 03/15/12 11:37:41 26 CDebugBO: Initialization Complete.
[3632] 03/15/12 11:37:41 27 CMSGroupBO: Initialization completed.
[3632] 03/15/12 11:37:41 28 CDsssBO: Initialization completed.
[3632] 03/15/12 11:37:41 29 ImageMgmtBO: Check ReclaimSpace Poll interval=240 minutes.
[3632] 03/15/12 11:37:41 29 ImageMgmtBO: ReclaimSpace Alert interval=10 minutes.
[3632] 03/15/12 11:37:41 29 ImageMgmtBO: Initialization Complete.
[3632] 03/15/12 11:37:41 30 CDataEncryptionKeyBO: Initialization completed.
[3632] 03/15/12 11:37:41 31 CNrdsBO: Initialization completed.
[3632] 03/15/12 11:37:41 -1 ReportInfo: Using default language = _RU
 
[3632] 03/15/12 11:37:41 34 AdammUtilBO: Initialization Complete.
[3632] 03/15/12 11:37:41 -1 DeviceUtilityBO: Initialization.
[3632] 03/15/12 11:37:41 -1 MediaUtilityBO: Initialization.
[3632] 03/15/12 11:37:41 -1 AdammCacheBO: Initialization.
[3632] 03/15/12 11:37:41 -1 AdammCacheBO::InitializeData()
[3632] 03/15/12 11:37:41 -1 AdammMachineBO: Initialization.
[3632] 03/15/12 11:37:41 -1 NdmpServerBO: Initialization.
[3632] 03/15/12 11:37:41 -1 SPNBO: Initialization.
[3632] 03/15/12 11:37:41 -1 BackupToDiskBO: Initialization.
[3632] 03/15/12 11:37:41 -1 DriveBO: Initialization.
[3632] 03/15/12 11:37:41 -1 LibraryBO: Initialization.
[3632] 03/15/12 11:37:41 -1 StorageArrayBO: Initialization.
[3632] 03/15/12 11:37:41 -1 MediaBO: Initialization.
[3632] 03/15/12 11:37:41 -1 MediaSetBO: Initialization.
[3632] 03/15/12 11:37:41 -1 MediaVaultBO: Initialization.
[3632] 03/15/12 11:37:41 -1 VirtualMediaBO: Initialization.
[3632] 03/15/12 11:37:41 -1 MediaSettingsBO: Initialization.
[3632] 03/15/12 11:37:41 -1 CArchiveBO::Initialize - initialization started.
[3632] 03/15/12 11:37:41 50 CArchiveBO::Initialize - initial archival state: 30
[3632] 03/15/12 11:37:41 50 FS - I: 1, S: 1, A: 1, U: 1, E: 1
[3632] 03/15/12 11:37:41 50 E - I: 0, S: 1, A: 1, U: 0, E: 1
[3632] 03/15/12 11:37:41 50 E100: - I: 0, S: 0, A: 1, U: 0, E: 1
[3632] 03/15/12 11:37:41 50 CArchiveBO::Initialize - final archival state: 30
[3632] 03/15/12 11:37:41 -1 CArchiveBO::SetArchiveExpiryTimeForWorker - ArchiveExpiryDateTime read is: (03/13/2012 04:00
:00)
[3632] 03/15/12 11:37:41 -1 CArchiveBO::SetArchiveExpiryTimeForWorker - Archival not allowed. Expiry work item not added
. Error:0xe0009907
[3632] 03/15/12 11:37:41 50 CArchiveBO::SetArchiveExpiryTimeForWorker - setup cleanup task successfully
[3632] 03/15/12 11:37:41 50 CArchiveBO::Initialize - Failed to start the archive expiry worker.
[3632] 03/15/12 11:37:41 -1 CArchiveBO::SetArchiveSyncTimeForWorker - ArchiveSyncDateTime read is: (03/13/2012 03:00:00)
 
[3632] 03/15/12 11:37:41 -1 CArchiveBO::SetArchiveSyncTimeForWorker - Archival not allowed. Sync work item not added. Er
ror:0xe0009907
[3632] 03/15/12 11:37:41 50 CArchiveBO::SetArchiveSyncTimeForWorker - setup cleanup task successfully
[3632] 03/15/12 11:37:41 50 CArchiveBO: Failed to start the archive sync worker.
[3632] 03/15/12 11:37:41 50 CArchiveBO: Initialization completed.
[3632] 03/15/12 11:37:41 51 SecurityBO: Initialization Started. BO=51. QASecurityFlags:0, RootLifetime:525600.
[3632] 03/15/12 11:37:41 -1 SecurityBO: ResetActiveAndExpiringMMSServerStructFromDisk, expiring file does not exist.  Ma
y be getting created initially.
[3632] 03/15/12 11:37:41 -1 SecurityBO: No MMSServer Active Cert, generating Active certificates.
[3632] 03/15/12 11:37:41 -1 SecurityBO: GenerateNewMMSServerCertificate, Unable to connect to CASO:. rc=0x6ba.
[3632] 03/15/12 11:37:41 17 Alert Общая информация, Notify: No, EventLog: No, Trap: No
[3632] 03/15/12 11:37:41 -1 SecurityBO: SendAlertMMSSecurityBlock, Alert sent for hint:3.
[3632] 03/15/12 11:37:41 -1 SecurityBO: GenerateNewMMSServerCertificate failed. rc:0xffffffff.
[3632] 03/15/12 11:37:41 -1 SecurityBO: ResetActiveAndExpiringMMSServerStructFromDisk, expiring file does not exist.  Ma
y be getting created initially.
[3632] 03/15/12 11:37:41 51 SecurityBO: DoMMSServerCertificateGeneration Failed. rc:0xffffffff.
[3632] 03/15/12 11:37:41 51 SecurityBO: ERROR Initialization Failed doing DoLifeCycleManagementSession. rc:0xffffffff, u
nable to continue. BO=51.
[3632] 03/15/12 11:37:41 -1 Business Object 51 failed to initialize:-1
[3632] 03/15/12 11:37:41 -1 RpcXfaceServiceMain: InitializeBOs() failed, BO:51, nRet:-1
[4892] 03/15/12 11:37:41 05 CAdammAdminBO: Using default runtime for daily non-DB maintenace (UTC): 03/15/2012 00:00:00,
 (Local):03/15/2012 04:00:00.
[4892] 03/15/12 11:37:41 05 CAdammAdminBO: Current runtime for daily non-DB maintenance is set to : 03/15/2012 04:00:00.
 
[3800] 03/15/12 11:39:41 19 AutoClearAlerts: end NumClearAlertFrRS=13 NumClearAlert=13
VJware's picture

Is the SQL instance running under the local system account ?

Have you confirmed the BE service account has the necessary rights per http://www.symantec.com/docs/TECH36718

Also, ensure there is no deny right as well...

One last thing, open BEUtility.exe from \Program Files\Symantec\Backup Exec\...Click on All Media Servers in the central pane...on the right side, right-click the media server name...choose change database access...enter the credentials & click grant access

Ivan.Levkin's picture

Hello, yes MSSQL server running on a local account. After BEUtil granted access to the database BE account under which the work of the service BackupExec. Restarted theservice, but they are also not start.

1) I have a few ideas. I put BE in terminal mode, whether this could affect theinstallation??

2) Maybe worth a try to install BE2012 not in Windows server 2008 R2 Enterprise SP1and the editors Standart!?!?

Nick Elmer's picture

Hi Ivan,

Thanks for the output above. Can you please verify that your CAS services are online and running, and that you can map a network drive to the CAS (while logged as the account the BE services on the MMS are using) without being prompted for credentials? It seems like we are failing when trying to connect via RPC to the CAS during server startup.

Thanks,
NIck

Nick Elmer's picture

Sorry, From the debug, it looks like you are using a "Managed Server"(MMS) with a "Central Admin Server"(CAS). Let me know if this is not the case.

SOLUTION
Ivan.Levkin's picture

Hey. In general, all products are removed symantec. Clean up the registry by keyword"symantec" and "BackupExec". Rebooted the server. Established all over again - it worked!
Thank you all for your help guys! Special thanks to Nick