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Backup Exec Services cannot start

Created: 21 Nov 2012 | Updated: 22 Nov 2012 | 15 comments
harnsu.goh's picture
harnsu.goh
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Dear all, 

 

following is my server setup 

 

Windows 2K8 64Bit 

SQL Server 2008 R2 64Bit 

Backup Exec 2012 64 Bit

 

the installation went on perfectly ... but when come attempt to access the console i got this error saying following  services cannot start 

BE Agent Browser

BE Device and Media Service 

BE Job Engine

BE Management Service 

BE Server 

However following service do run fine 

BE Remote Agent for Windows 

BE Error Recording Service .

when i did into event log i got this 

 

Adamm Database Event: Handle Failure!
Error = ERROR_INVALID_HANDLE
Server = "APP-SQL2"
Active Node = ""
Instance = ""
Database = "BEDB"
Connection String = "DRIVER=SQL Server;SERVER=APP-SQL2;DATABASE=BEDB;App=BEWS PVL"
 
what went wrong actully ? 
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AmolZeroCool's picture
AmolZeroCool Symantec Employee
Backup Exec Services cannot start - Comment:21 Nov 2012 : Link

What is the status of SQL server BKUPEXEC service? 

Try to start the above service if its not started followed by BE device and media server and than 

BE server service. 

Amol

MCITP | STS | SCP 
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Backup_Exec's picture
Backup_Exec Symantec Employee Accredited
Backup Exec Services cannot start - Comment:21 Nov 2012 : Link

Hi

Please open services for windows and check which service is not starting. Also ensure Sql service for bkupexec is up and running and if not start the services and then try to start other services and check

 

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

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harnsu.goh's picture
harnsu.goh
Backup Exec Services cannot start - Comment:21 Nov 2012 : Link

The SQL Server Service is Running Fine ... it is a standalone full version of SQL SErver,. I can connect to it using SQL's mgmt console and i am able to see the database (BEDB) created by BE 2012 

and the user account that i used to run the all BE service is assigned with sysadmin role in my SQL 2k8 R2. 

to double confirmed the access right I even manually create the user role mapping of DBO and data/reader/writer right to BEDB... 

 

what am i missing here. 

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harnsu.goh's picture
harnsu.goh
Backup Exec Services cannot start - Comment:21 Nov 2012 : Link

hmmm what do you mean by SQL Service for backupexec ? I can't find that service . 

 

here is the extract of services in my win2K8 

 

Name Status   Startup Type Log On As
Backup Client Agent Service   Manual Local System
Backup Exec Agent Browser   Automatic success\backupexec
Backup Exec Deduplication Engine   Disabled Local System
Backup Exec Deduplication Manager   Disabled Local System
Backup Exec Device & Media Service   Automatic success\backupexec
Backup Exec Error Recording Service Started Automatic Local System
Backup Exec Job Engine   Automatic success\backupexec
Backup Exec Management Service   Automatic success\backupexec
Backup Exec PureDisk Filesystem Service   Manual Local System
Backup Exec Remote Agent for Windows Started Automatic Local System
Backup Exec Server   Automatic success\backupexec
SQL Active Directory Helper Service   Disabled Network Service
SQL Full-text Filter Daemon Launcher (MSSQLSERVER) Started Manual Local Service
SQL Server (MSSQLSERVER) Started Automatic Local System
SQL Server Agent (MSSQLSERVER) Started Manual Local System
SQL Server Analysis Services (MSSQLSERVER) Started Automatic Local System
SQL Server Browser   Disabled Local Service
SQL Server Integration Services 10.0 Started Automatic Local System
SQL Server Reporting Services (MSSQLSERVER) Started Automatic Local System
SQL Server VSS Writer Started Automatic Local System

 

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AmolZeroCool's picture
AmolZeroCool Symantec Employee
Backup Exec Services cannot start - Comment:21 Nov 2012 : Link

When you install BE with the default SQL express instance than BE creates BKUPEXEC

instance to store BE database. Since you are using a full version of SQL the service is replace

by MSSQLSERVER service.

Amol

MCITP | STS | SCP 
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harnsu.goh's picture
harnsu.goh
Backup Exec Services cannot start - Comment:21 Nov 2012 : Link

hmm i see .. but I am pretty sure my sql server is running ...

i can even login to it and assign user login and create databases ... 

i read some where that one way is to uninstall the BE and reinstall with the SQL server express instance. 

I am doubtful of that solutions. 

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pkh's picture
pkh Trusted Advisor
Backup Exec Services cannot start - Comment:21 Nov 2012 : Link

What service pack are you using for your SQL Server 2008 R2?  If it is SP2, it is not currently supported.  See the SCL below

BE 2012 SCL

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harnsu.goh's picture
harnsu.goh
Backup Exec Services cannot start - Comment:21 Nov 2012 : Link

yes I am using win2k8 R2 with SP1 and SP2 applied... 

 

so I haev to switch to sql express ? will that impact my full verison somehow ? 

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AmolZeroCool's picture
AmolZeroCool Symantec Employee
Backup Exec Services cannot start - Comment:21 Nov 2012 : Link

Its better to you SQL express instead of a full version.There will be no impact on the full version if 

you use SQL express instance.

Amol

MCITP | STS | SCP 
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pkh's picture
pkh Trusted Advisor
Backup Exec Services cannot start - Comment:21 Nov 2012 : Link

Install your BE using the default SQL Express database.  There will be no impact on your BE functiionality.

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harnsu.goh's picture
harnsu.goh
Backup Exec Services cannot start - Comment:22 Nov 2012 : Link

Deng it.... after installation with SQL SErver Express ... BackupExec Server give internal error ...

 

 

The Backup Exec Server Service did not start.  An internal error (-1) occurred in object 51. 
 
 For more information, click the following link: 
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
 
what now? 
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harnsu.goh's picture
harnsu.goh
Backup Exec Services cannot start - Comment:22 Nov 2012 : Link

here is the list of service that is running 

 

 

Name Status   Startup Type Log On As
Backup Client Agent Service   Manual Local System
Backup Exec Agent Browser   Automatic SUCCESS\backupexec
Backup Exec Deduplication Engine   Disabled Local System
Backup Exec Deduplication Manager   Disabled Local System
Backup Exec Device & Media Service Started Automatic SUCCESS\backupexec
Backup Exec Error Recording Service Started Automatic Local System
Backup Exec Job Engine   Automatic SUCCESS\backupexec
Backup Exec Management Service   Automatic SUCCESS\backupexec
Backup Exec PureDisk Filesystem Service   Manual Local System
Backup Exec Remote Agent for Windows Started Automatic Local System
Backup Exec Server   Automatic SUCCESS\backupexec
SQL Active Directory Helper Service   Disabled Network Service
SQL Full-text Filter Daemon Launcher (MSSQLSERVER) Started Manual Local Service
SQL Server (BKUPEXEC) Started Automatic Local System
SQL Server (MSSQLSERVER) Started Automatic Local System
SQL Server Active Directory Helper   Disabled Network Service
SQL Server Agent (MSSQLSERVER)   Manual Local System
SQL Server Analysis Services (MSSQLSERVER) Started Automatic Local System
SQL Server Browser   Disabled Local Service
SQL Server Integration Services 10.0 Started Automatic Local System
SQL Server Reporting Services (MSSQLSERVER) Started Automatic Local System
SQL Server VSS Writer Started Automatic Local System

 

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harnsu.goh's picture
harnsu.goh
Backup Exec Services cannot start - Comment:22 Nov 2012 : Link

i did a search on symantec.com ... and i came across this KB .. .i followed the instruction and i discovered that the Restric access option in SQLExpress is already set to multi users .... 

 

i even went on a step further to assign the user account that run BE2012 server to be the sysadmin ... but it is still not working. 

 I am still unable to start the BackupExec Server ... 

 

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pkh's picture
pkh Trusted Advisor
Backup Exec Services cannot start - Comment:22 Nov 2012 : Link

Try this solution

https://www-secure.symantec.com/connect/forums/bac...

SOLUTION
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harnsu.goh's picture
harnsu.goh
Backup Exec Services cannot start - Comment:22 Nov 2012 : Link

thanks pkh ... actually i found that as well... very painful and dangerous process. restarting my server now... see how it goes. 

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