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Backup exec services getting stuck in stopping mode

Created: 10 Feb 2014 | 2 comments

I am facing one more issue in backup exec 12.5 version.  My all backup exec services are getting stuck in stopping state.  But if i disabled the Tape library then all services gets start properly...

How Tape liberary is creating problem to start or restart services.

Please Help.....

Operating Systems:

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pkh's picture

Check that the tape library is listed in the Device Manager as an Unknown Medium Changer with a Microsoft driver and the tape drive has a Symantec driver.  Also, make sure that they are listed as functioning correctly.

Stop all the BE services and run the manufacturer's diagnostic utility against the tape library.  Make sure that you select the write test.

Larry Fine's picture

How Tape liberary is creating problem to start or restart services.

It is because BE does things or checks things on your tape laibrary when services are starting & stopping.

Here is a good start to troubleshooting  http://www.symantec.com/docs/TECH24414

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