Backup Exec : Tape library error " Obstruction check picker"

Created: 13 Aug 2012

shakeelmo Certified

Hi,

We have Backup Exec 12 and Dell Power Vault 132T tape library. on the display screen of tape library it gives the error message " Obstruction check picker "

Please let me know; any possible solution

Thanks,

Shkeel

Filed Under

Tags:

Backup and Recovery, Backup Exec, Agents, Backing Up, Basics, Best Practice, Compatibility, Configuring, Error messages, Managing Backup Devices, Performance, Training, Troubleshooting

Comments

AmolZeroCool

Symantec Employee

Aug

2012

Its seems like an hardware

Its seems like an hardware issue, refer to below link.

http://support.dell.com/support/edocs/stor-sys/132TLTO2/en/ug_tl/trouble.htm

80h and E0h

Obstruction

Check Picker

The picker has reported a move failure, which may be caused by an obstruction of the picker, such as partially extended tapes into the picker path, an ejected tape from a drive, or a tape within the picker partially extending out of the picker.

Try to clear the obstruction. Contact Technical Support.

Amol

MCITP | STS | SCP

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pkh

Trusted Advisor

Aug

2012

Access the library using its

Access the library using its WebUI and check that there is nothing in the tape drive. Try moving a tape from one slot to another. If this fails, then you need to contact your vendor to look at the tape drive. It is a hardware fault.

Larry Fine

Aug

2012

Open the door, remove the

Open the door, remove the magazines and look with a flashlight for anything in the wrong place. Not a BE issue.

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