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Backup Exec Trust relationship

Created: 23 Aug 2012 • Updated: 24 Aug 2012 | 6 comments
vinayy's picture
This issue has been solved. See solution.

Hi All,

At time of Agent Installation we establish a trust relationship between the media server and the remote agent computer.

But after 6 months period Backup is failed with Trust Relationship Error. why it need  to reestablish trust relationship between Media server and Remote Agent.

What is SSL certificate Expiry period?


Vinay Yadav

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SuperBrain's picture
When connecting to a remote computer from the Backup Exec server, a trust needs to be established between the Backup Exec server and the remote computer.
Backup Exec issues a security certificate for both the Backup Exec server and the remote computer. The security certificate is valid for approximately one year and is automatically renewed during normal operations. However, if the certificate expires the trust must be re-established. - How to establish trust for remote servers in Backup Exec 2012.
pkh's picture

Push out the remote agents again to re-established trust.

vinayy's picture

Is there any specific reason to Expiry of SSL before period.


We are faceing issue in Exchange without GRT Backup, it failling with error " The Exchange store service not responding ".

Kindly find attached image file.

Environment :

Backup Exec 2010 R3 (

Backup_Exec's picture


This would only happen when there are issue with cert keys ,so establishing the trust would help to get new set of cert keys & thus establish the trust between Media server & remote agent on remote server



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CraigV's picture

...already mentioned in a couple of posts above!

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