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Backup Exec was unable to initialize and communicate with the device \\.\Tape0 [HP Ultrium 4-SCSI U64D] (Access is denied.)

Created: 02 Sep 2013 | 12 comments

Hi All,

 

i installed a backup exec 2012 on Windows 2008 R2 and i have the below error message

 

Backup Exec was unable to initialize and communicate with the device \\.\Tape0 [HP      Ultrium 4-SCSI  U64D] (Access is denied.)

 

any Idea

Thanks

Dimitris

Operating Systems:

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Jaydeep S's picture

Look in the Windows Device Manager and see if you are able to view the Tape Drive / Robotic Library correctly.

Ensure that the Tape drive is/are using Symantec Drivers and if it is a Autoloader/RL then the Changer is using Microsoft drivers and showing as Unknown Medium Changer.

Check if these technotes help

http://www.symantec.com/docs/TECH202455

http://www.symantec.com/docs/TECH201785

http://www.symantec.com/docs/TECH24414

graggd's picture

Hi

the tape is installed corrercty on Windows Devices

Now i used the windows drivers, i can see the tape BUT when i trying to take a backup the job is on status Queued

 

 

VJware's picture

Run HP L&TT diagnostic tools against the tape drive - http://h20000.www2.hp.com/bizsupport/TechSupport/D...

Check if there any errors under event viewer - system logs or adamm.log (found under \Program Files\Symantec\Backup Exec\Logs)

Jaydeep S's picture

Once you have changed the drivers, go to the devices tab in BE, disable/delete the Tape drive and changer. Restart the BE services and it should be recognized again. Try a backup and see if it works.

CraigV's picture

Hi,

 

Is this tape drive connected to a supported SCSI controller (NOT SCSI RAID card, as this isn't supported)?

Have you removed the tape drive completely from within BE and Windows, and then re-added it with the Symantec drivers?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

graggd's picture

Hi

the tape is connected via SAS

 

is there any posibility any windows service to creating a conflict

Thanks

Dimitris

CraigV's picture

...the same holds true of a SAS card. It has to be supported for connections to a tape drive. If it is a SAS RAID card, then chances are good it won't work.

I guess the question to ask is whether or not this has ever worked, or if something changed in the environment to stop this.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

graggd's picture

The sas card is only for the tape

 

yes the question is if any windows service holding the usage of the tape drive via backup exec

graggd's picture

i installed again symantec tape drivers and i still have errors to communicate with the device and access denied error!

 

graggd's picture

I did that and i have two issues

when i trying to delete the device the BE said that i have one pending job but the job log is empty

even if i restart the services i still get access deniedfrown

CraigV's picture

You can try the following:

* upgrade the firmware on the card & the drive and try again.
* repair BE using Add/Remove Programs, and the repair the BEDB using BEutility.exe.
* use HP LTT as suggested above to test the drive.

You would get a clash if some otHer backup application was using the library, but Win2k8 R2 doesnt have tape support with the built-in backup utility from what I remember.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

pkh's picture

1) If you are running the HP Insight software on the media server, then remove it.  It is known to cause problems with BE and the tape library/drive.

2) Although you are using the SAS card only for your tape drive, check that it does not support RAID.  See the support policy here

Support policy for HBA that feature RAID