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Backup Exec's backup job is failing with Hyper-v virtual machine

Created: 16 Feb 2014 | 5 comments
NBU_13's picture

Hi,

I need help..

Backup Exec server 2012 - configure Hyper-v for snapshot backup with 10 virtual machines, today one of the virutla machine's backup has failed with below error - 

v-79-57344-65233
 
snapshot technology used : Microsoft volume shadow copy service
 
snapshot technology error 0xE000FED1
 
Any one guide me to fix it.
Operating Systems:

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pkh's picture

In the VM, use a command prompt to issue

Vssadmin list writers

If any of the writers are not ready, then reboot the VM

Also take a look at this document

http://www.symantec.com/docs/TECH65179

NBU_13's picture

Hi,

Hyper-v server's backups are configured, there is no backup Exec Agent has installed in VM

We have 5 hyper-V in cluster, each Hyper-V host have seperate backup policy, 4 hyper-v server's VM backups are running fine, only 1 hyper-v host with 5 VMs are getting fail with below error.

Hyper-v server has rebooted and cleaned up temp directry also,

FYI - Vssadmin list writers - will used this command - it is showing as system writer, WMi writer and IIS writer are failed, 

 

V-79-57344-65233 - Snapshot Technology: Initialization failure on: "VRTSRV::\\xxxxxx\Hyper-V?HA?VM\xxxxxxx". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
 
Snapshot technology error (0xE000FED1): A failure occurred querying the Writer status. See the job log for details about the error.
 
Check the Windows Event Viewer for details.
 
Writer Name: Microsoft Hyper-V, Writer ID: {xxxxxDED-4F4B-8F17-FD23F8DDC3DE}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during prepare snapshot operation (8).
 
pkh's picture

1. What is the reason for not installing the remote agent in the VM's?

2. Did you reboot the problem VM's?

NBU_13's picture

Hi pkh,

Just for clarification,

For Hyper-v snapshot backup with Backup Exec, we need to install Backup exec agent only in Hyper-v server and take taking snapshot backup for VMs under the hyper-v host, so snapshot will store in hyper-v server, so we rebooted hyper-v host

please correct me, if Iam wrong..

pkh's picture

If you are doing GRT backup, especially for applications or databases, then you need to have the remote agent in the VM.  The remote agent will then call of a snapshot of the VM.