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Backup Failed: Access is Denied

Created: 06 May 2013 | 6 comments

Hello all,

I am having an issue where its backing up a network drive, and then it comes upon a few files and says access denied. Instead of skipping them, and calling them exceptions, it causes Backup Exec to stop backing up files. It then tries to resume the backup, but only last for a few seconds and then completes. It considers the backup as a failed backup, yet it backed up almost everything.

How can I get it to skip the files that is allegedly cannot access and not fail the backup? I'm guessing that it's because someone is using it, but shouldn't it just skip it? It skips other files but not these.

Thanks in advance.

Operating Systems:

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CraigV's picture

Hi,

If AOFO is turned on it would backup the files with a lock, not skip them...so make sure AOFO is indeed on.

Otherwise, if those files aren't necessary, put in an exclusion for them which will cause BE to skip them.

Thanks!

EDIT: Read below on how to do this:

https://www.symantec.com/business/support/index?pa...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Edgedev's picture

The files that it's failing to back up are needed. They are part of the groups of files that are constantly being used and modified. I would be fine with it skipping them, but they aren't doing that. I don't want to make an exception, because it's never the same files twice. 

We have people working late in the company around the time that the backups are running, or people are working from home through the VPN.

I also don't know how to access the AOFO or know how to check if it's on. I looked around, and the files are installed on the server being backed up.

I just need it to not fail, and not said "Access is denied" for whatever files it cannot access. How can I arrange that?

CraigV's picture

...if you open up the job itself there should be a section for Advanced Open File Option...make sure it is ticked to enable it.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Edgedev's picture

It's already been checked for all options where it says "Use snapshot technology", "Process logical volume for backup one at a time", and "enable checkpoint restart".

Like I said before, it's not the same files all of the time, and is says:

File xxxxxxxxxx/xxxxxxxxx/xxxxxxx/xxxxxxxx/xxxxxxxx.zip  was not found, or could not be accessed.

This time it was 7 files with that error. Five are in the same folder, and 2 in another folder. None are the same files, or folders from the last time that I had this same problem. 

It also came back with this:

V-79-57344-33928 - Access is denied.

And then I just got a flat Access is Denied error for another file.

pkh's picture

It could be that the disk is corrupt.  Run chkdsk /f on the disk.  Make sure you use the /f switch which will fix any disk errors.

Edgedev's picture

Ran everything and the disk is fine. I had to run the scan last night at 1am to avoid disruption of services.