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Backup Failed SEPM

Created: 31 Jan 2013 | Updated: 11 Feb 2013 | 9 comments
Srikanth_Subra's picture
Srikanth_Subra
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This issue has been solved. See solution.

Hi,

When iam trying to take backup os SEPM sever the backup is getting failed and showing error as "backup failed due to database problem. I/O Error connecton Reset" what is that means?

Please help to solve the issue

Enclosed the screen shot

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Ashish-Sharma's picture
Ashish-Sharma Partner
Backup Failed SEPM - Comment:31 Jan 2013 : Link

Hi,

Try to restart Databse service.

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
Backup Failed SEPM - Comment:01 Feb 2013 : Link

Hello,

The SEPM services, including the Apache Server must be restarted to resolve this error.

Apparently, when the SEPM services are restarted, it synchronizes with the SQL database again, resolving the problem.

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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pete_4u2002's picture
pete_4u2002 Symantec Employee
Backup Failed SEPM - Comment:31 Jan 2013 : Link

can you check if the space is available. Actually you need 3X times the hard disk space while restoring.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Ambesh_444's picture
Ambesh_444 Partner Accredited
Backup Failed SEPM - Comment:31 Jan 2013 : Link

 

Hi, Please let me know?

What Database are you using SQL or Embedded?

If you have installed SEPM with Embedded database then please check

1) When you go to the Services.msc please check if Symantec Embedded Database Service is running or not?

2)And please open the Task Manager, under Processes you will be able to see the dbsrv11.exe, is that running?

 

Run the DbValidator from

Run the Windows Command Prompt (cmd.exe) as Adminstrator, then navigate to:
\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools\
And run dbvalidator from there.

 

If you have installed SEPM with SQL database:

Check SQL server

Check if the SQL client is running.

Check ODBC connection

 

Thank& Regards,

Ambesh

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Sumit G's picture
Sumit G Partner
Backup Failed SEPM - Comment:01 Feb 2013 : Link

Agree on above comment,Restart the DB service and then try again.

Regards

Sumit G.

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SebastianZ's picture
SebastianZ Symantec Employee
Backup Failed SEPM - Comment:01 Feb 2013 : Link

Can you check the connection to Database via ODBC?:

http://www.symantec.com/docs/HOWTO55031

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Srikanth_Subra's picture
Srikanth_Subra
Backup Failed SEPM - Comment:01 Feb 2013 : Link

Hi Guys,

Thanks for the replies..i tried restarting the database service now the problem solved.

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

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Sumit G's picture
Sumit G Partner
Backup Failed SEPM - Comment:01 Feb 2013 : Link

It great that your issue has been resolved. Kindly mark the solution to helpful comment. Thanks

Regards

Sumit G.

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Ambesh_444's picture
Ambesh_444 Partner Accredited
Backup Failed SEPM - Comment:01 Feb 2013 : Link

Hello Srikanth,

Please let me know which threads help you best.?

 

Thank& Regards,

Ambesh

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