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Backup failing with error 25

Created: 05 Dec 2012 • Updated: 29 Jan 2013 | 8 comments
rajeshthink's picture
This issue has been solved. See solution.

Hi I have backup for linux , which are failing with error 25.

 * The telnet from client to master and vice versa works.

 

 * my bptestbpcd -client <client_name> -debug -verbose work and provide right output.

but when i initiated the Job it failes with error 25.

I have selected mount point and ALL_LOCAL_DRIVES , But as soon i change the mount point to / , /boot and /var it is success.

Observed the backup fails after begin Stream Discovery: Stream Discovery and then fails.

 

I have selected multistreaming in the backup policy.

 

cheer,

Rajesh Kumar

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Marianne's picture

Do you have separate master and media server?

If so, you need to check connectivity from master and media server.

Ensure that bpcd log folder exists on client. copy log file after next failure to bpcd.txt and post here as File attachment.

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

rajeshthink's picture

Yes I have a connectivity from media but not from Master . ( and That the way i want)

as i mention connectivity from Media is perfect , Also the STU which are been used in Policy are associated with the same media server.

 

I dont have client access  , Any suggestion from you past expirences or logic can be helpfull.

 

Cheer,

Rajesh Kumar

Syed saied's picture

HI,

Refer below artical, and also restart the services of master and client server.

http://www.symantec.com/docs/HOWTO50802

 

Thanks In Advance...

Syed Saied

If the suggestion has helped to solve your problem, please mark the post as a solution

Syed saied's picture

Refer this one also might be help full.

http://www.symantec.com/docs/TECH45382

 

Thanks In Advance...

Syed Saied

If the suggestion has helped to solve your problem, please mark the post as a solution

rajeshthink's picture

Syed .. If my backup are working with individual mount point  , why do we suspect that Netbackup client services would have some issue.

 

I dont agree with NBU service Refresh.

 

Cheer,

Rajesh Kumar

Marianne's picture

Yes I have a connectivity from media but not from Master . ( and That the way i want)

Then you can never use ALL_LOCAL_DRIVES.

When ALL_LOCAL_DRIVES is used, Master needs to connect to the client to determine streams.

I believe this is documented in Appendix A of the Troubleshooting Guide.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
rajeshthink's picture

I  Dont agree with the Statment " Master needs to connect to the client to determine streams "

I some how fix the problem with Changing the Volume Pool.

But still My master doent have connectivity with client and give error 25 while doing bptestbpcd , But now my problem is resolved since i am able to Backup ALL_LOCAL_DRIVES with specific media server.

 

Cheer,

Rajesh Kumar

 

revaroo's picture

>> I  Dont agree with the Statment " Master needs to connect to the client to determine streams "

You might disagree with it, but its true. When you use ALL_LOCAL_DRIVES the master connects to the client, the clients runs bpmount, and that information is sent to the media server from the Master.