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Backup fails, error: Invalid Cluster

  • 1.  Backup fails, error: Invalid Cluster

    Posted Aug 31, 2007 03:19 PM
    Trying to backup a GoBook III running Win XP and get an Invalid Cluster error.  I have run Check Disk and it did not fix the problem.
     
    Error log:
    *********************************
    Date   : Thu Aug 30 11:26:03 2007
    Error Number: (15175)
    Message: Invalid cluster
    Running Scandisk should correct this problem
    cluster = 0x000000000000301f
    Version: 11.0.1.1533 (Apr 19 2007, Build=1533)
    OS Version: DOS v7.10
    Command line arguments: -Z2 -clone,src=1,mode=create,dst=@MCYLWAMEFS06pull339 -batch -igb -jm=U -sgt
    Active Switches :
           AutoName
    PathName            : \ )Õ*4Ð ó.€¬„
    DumpFile            : @MCYLWAMEFS06PULL339
    DumpPos             : 0
    FlagImplode         : 3
    FlagExplode         : 0
    CloneSrc            : 1
    BatchPartSrc        : 0
    BatchPartMSrc       :
    CloneDst            : @MCYLWAMEFS06PULL339
    BatchPartDst        : 0
    Operation Details :
      Total size.........0
      MB copied..........0
      MB remaining.......0
      Percent complete...0%
      Speed..............0 MB/min
      Time elapsed.......0:00  
      Time remaining.....0:00  
    Program Call Stack
    AbortLog
    Generic_Abort
    ValidCluster
    Xtrace
    BrGetNextDEin
    BrSendDir
    SizeFatPartition
    ProcessFATPartition
    CopyPartition
    ProcessAllPartitions
    CopyAllPartitions
    CopyDiskToFile
    CopyMainline
    AttemptOperation
    sub_main
    main
    Call Stack
      0x00397a4c
      0x0009cd91
      0x0009c5cc
      0x0009bca7
      0x0009d872
      0x0000b9fe
      0x00011c11
      0x00011fbe
      0x00012ffb
      0x00013461
      0x00014866
      0x000c99ba
      0x000c92db
      0x000c90bf
      0x000c60ea
      0x00002208
      0x00002374
      0x00005057
      0x00003f2f
      0x003a0c78
    End Call Stack

    Start heap available: 1063124992
    Cur   heap available: 993656832
    Total Memory:         1072496640
    Allocated
       1024 DpmiDjgpp.cpp:56
      33504 ghost.cpp:1396
         48 DiskDriveAccessExInt13.cpp:139
        528 IdeDmaServerPci.cpp:127
        528 IdeDmaServerPci.cpp:127
    Free
         64 GetDriveType.cpp:111
         80 DiskDriveAccessExInt13.cpp:102
        512 DiskDriveAccessInt13.cpp:184
      32768 MsdosFile.cpp:368
    Fat details:
      SRC:
      FatType..........16
      firstSector.......74123910
      ClusterSize......2048
      clusters.........12017
      root_next_avail..0
      data_next_avail..0
      dir_sector.......99
      root_sector......95
      data_sector......127
      FAT_sector.......1
    NTFS details:
    ----------------
    NTFS Global Flags:
    ----------------
      contiguousWrite=1 forceDiskClusterMapping=0
      inhibitCHKDSK=1 ignoreBadLog=0 ignoreCHKDSKBit=0
      enable_cache=0 xfrbuflen=0
      last_attr_type = 0
      loadExact = 0
    ----------------
     =======================================================
     NTFS volume 0:
     ----------------
     initialised..............1
     read cached..............N
     Selective caching........N
     flags....................Volume OK
     drive....................0x00
     part order...............0
     version..................0x0400
     volsize..................74123846
     blocksize................512
     clusterfactor............8
     clustersize..............4096
     mftrecordsize............1024
     indexrecordsize..........4096
     indexclustperrecord......1
     bootSectorCopyOffset.....74123846
     pagefileSys..............-1
     bootIni..................-1
     volumeLabel..............[89_331_6]
     sectorsInUse.............38116768
     totalNonCopiedBytes......33558528
     bytesToCopy..............0
     bitmapClusters...........283
     bitmapUsedBytes..........1158192
     estimatedClusters........283
     estimatedUsedBytes.......1158192
     clustersizeShift.........12
     blocksizeShift...........9
     mftrecordsizeShift.......10
     indexrecordsizeShift.....12
     totalRootMftRecs.........102844
     clustermap failover......N
     Boot sector details
      name....................[NTFS    ]
      blocksize...............512
      clusterfactor...........8
      reservedSectorsUnused...0
      mediaType...............0xf8
      secPerTrack.............63
      numHeads................255
      hiddenSectors...........63
      volsize.................74123846
      mftcluster..............786432
      mftmirrorcluster........16
      clustersPerMFTRecord....246
      clustersPerIndexBuffer..1
      -------------------------------------------------


  • 2.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 03, 2007 02:00 AM
    Hi, Looking at the path name in the error file, it almost looks like there is some kind of a corruption (file name contains some unusual characters). When you run chkdsk, did it report any errors? If it is the case, did you run chkdsk with /f parameter to fix them? However, looking at operation details, Ghost encountered this almost at start. Do you have any utilities installed that encrypt/compress the disk? Krish


  • 3.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 04, 2007 01:44 PM
    Thanks for your answer.
     
    No there where no errors when I ran Check disk. And no compression utilities on the laptop.
     
    Any other ideas?


  • 4.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 06, 2007 01:50 AM
    Hi,

    The file it is trying to process (from error file) is

    PathName : \ )Õ*4Ð ó.€¬„
    DumpFile : @MCYLWAMEFS06PULL339

    The address of that seems to be wrong and that's the reason for Ghost to think that the disk is corrupted. I had another look at the error file, seems there is a FAT partition in the disk. Do you have any diagnostic partitions? Could that be corrupted?

    Since the error is at the start of the disk, if the diagnostic partition(or any other system partition) is the first one, Ghost is complaining about it. Could you check if you do a partiton load of partition 2, if it works? This will omit the first partition.

    Krish


  • 5.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 06, 2007 11:19 AM
    OK thank you, how do I tell it to look at the second partition?


    Message Edited by Tammie @ BHP on 09-06-2007 08:19 AM


  • 6.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 07, 2007 03:04 AM
    Hi,

    In Console, open the task and go to Clone tab. Then you can select the partition load and which partition to use.

    Krish


  • 7.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 07, 2007 11:15 AM
    I am performing a backup, not a task, on the backup there is no clone tab.


  • 8.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 09, 2007 12:15 AM
    Hi, Backups does not allow you to omit partitions. Would you be able to try a image create task? Select the task menu and right click on the right pane, and then select image create. I presume you have used image creation tasks before, in image create tasks it is possible to select the second partition. Krish


  • 9.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 10, 2007 12:50 PM
    Tried creating a clone, selected partition 2 and it failed, same error: invalid cluster
    Any other ideas?


  • 10.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 11, 2007 03:02 AM
    Hi, Could you post the first 20 lines of the new error file? That may help me to see where the problem is. This is still strange, since chkdsk does not report any errors but Ghost seems to think there is a problem. The usual case for this is having some kind of a encryption driver that does not allow access to the file system when boot from a different operating system. Since you do not have such drivers, I was suspecting a different partition. Hopefully new error file should have some more clues. Krish


  • 11.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 11, 2007 11:19 AM
    *********************************
    Date   : Mon Sep 10 09:41:54 2007
    Error Number: (15175)
    Message: Invalid cluster
    Running Scandisk should correct this problem
    cluster = 0x000000000000301f
    Version: 11.0.1.1533 (Apr 19 2007, Build=1533)
    OS Version: DOS v7.10
    Command line arguments: -Z1 -clone,src=1:2,mode=pcreate,dst=@MCYLWAMEFS06pull381 -batch -igb -jm=U -sgt
    Active Switches :
           AutoName
    PathName            : \ )Õ*4Ð ó.€¬„
    DumpFile            : @MCYLWAMEFS06PULL381
    DumpPos             : 0
    FlagImplode         : 2
    FlagExplode         : 0
    CloneSrc            : 1
    BatchPartSrc        : 2
    BatchPartMSrc       : 2
    CloneDst            : @MCYLWAMEFS06PULL381
    BatchPartDst        : 0
    Operation Details :
      Total size.........0
      MB copied..........0
      MB remaining.......0
      Percent complete...0%
      Speed..............0 MB/min
      Time elapsed.......0:00  
      Time remaining.....0:00  
    Program Call Stack
    AbortLog
    Generic_Abort
    ValidCluster
    Xtrace
    BrGetNextDEin
    BrSendDir
    SizeFatPartition
    ProcessFATPartition
    CopyPartition
    ProcessAllPartitions
    CopyAllPartitions
    CopyPartToFile
    CopyMainline
    AttemptOperation
    sub_main
    main
    Call Stack
      0x00397a4c
      0x0009cd91
      0x0009c5cc
      0x0009bca7
      0x0009d872
      0x0000b9fe
      0x00011c11
      0x00011fbe
      0x00012ffb
      0x00013461
      0x00014866
      0x000c99ba
      0x000c92db
      0x000c90bf
      0x000c69e1
      0x0000222b
      0x00002374
      0x00005057
      0x00003f2f
      0x003a0c78
    End Call Stack

    Start heap available: 1063124992
    Cur   heap available: 993722368
    Total Memory:         1072496640
    Allocated
       1024 DpmiDjgpp.cpp:56
      33504 ghost.cpp:1396
         48 DiskDriveAccessExInt13.cpp:139
        528 IdeDmaServerPci.cpp:127
        528 IdeDmaServerPci.cpp:127
    Free
         64 GetDriveType.cpp:111
         80 DiskDriveAccessExInt13.cpp:102
        512 DiskDriveAccessInt13.cpp:184
      32768 MsdosFile.cpp:368
    Fat details:
      SRC:
      FatType..........16
      firstSector.......74123910
      ClusterSize......2048
      clusters.........12017
      root_next_avail..0
      data_next_avail..0
      dir_sector.......99
      root_sector......95
      data_sector......127
      FAT_sector.......1
    NTFS details:
    ----------------
    NTFS Global Flags:
    ----------------
      contiguousWrite=1 forceDiskClusterMapping=0
      inhibitCHKDSK=1 ignoreBadLog=0 ignoreCHKDSKBit=0
      enable_cache=0 xfrbuflen=0
      last_attr_type = 0
      loadExact = 0
    ----------------
     =======================================================
     NTFS volume 0:
     ----------------
     initialised..............1
     read cached..............N
     Selective caching........N
     flags....................Volume OK
     drive....................0x00
     part order...............0
     version..................0x0400
     volsize..................74123846
     blocksize................512
     clusterfactor............8
     clustersize..............4096
     mftrecordsize............1024
     indexrecordsize..........4096
     indexclustperrecord......1
     bootSectorCopyOffset.....74123846
     pagefileSys..............-1
     bootIni..................-1
     volumeLabel..............[89_331_6]
     sectorsInUse.............37982432
     totalNonCopiedBytes......0
     bytesToCopy..............0
     bitmapClusters...........283
     bitmapUsedBytes..........1158192
     estimatedClusters........283
     estimatedUsedBytes.......1158192
     clustersizeShift.........12
     blocksizeShift...........9
     mftrecordsizeShift.......10
     indexrecordsizeShift.....12
     totalRootMftRecs.........0
     clustermap failover......N
     Boot sector details
      name....................[NTFS    ]
      blocksize...............512
      clusterfactor...........8
      reservedSectorsUnused...0
      mediaType...............0xf8
      secPerTrack.............63
      numHeads................255
      hiddenSectors...........63
      volsize.................74123846
      mftcluster..............786432
      mftmirrorcluster........16
      clustersPerMFTRecord....246
      clustersPerIndexBuffer..1
      ---------------------------------------------------
      Cluster Allocation Map
      ---------------------------------------------------
      Start: 9265480 Length: 0 Next: 9265480

     =======================================================
    Disk Info :
      remote.............0
      drive..............0
      sectorsUsedCount.......78124032
      estimatedUsedCount.....41849843
      numPartitions..............1
      Version............0
     # Ord Boot Id Ext     First        Num       Last       Used NTFS
     0  1    0   e No   74123910      48195   74172105        155 No
    Disk Info :
      remote.............0
      drive..............0
      sectorsUsedCount.......0
      estimatedUsedCount.....0
      numPartitions..............0
      Version............0
     # Ord Boot Id Ext     First        Num       Last       Used NTFS
    Fixed Drives
    Drive 128 TOSHIBA MK4032GAX            Z5QR4614T
    Int 13h
    Total Sectors            16434495
    Bytes per Sector         512
    MB                       8024
    Cylinders                1023
    Heads                    255
    Sectors per Track        63
    Successful IO Count      0
    Extended Int 13h
    Total Sectors            78140160
    Bytes per Sector         512
    MB                       38154
    Successful IO Count      0
    IDE using PIO
    Total Sectors            78140160
    Bytes per Sector         512
    MB                       38154
    Cylinders                16383
    Heads                    16
    Sectors per Track        63
    Successful IO Count      0
    IDE using UDMA (Active)
    Total Sectors            78140160
    Bytes per Sector         512
    MB                       38154
    Cylinders                16383
    Heads                    16
    Sectors per Track        63
    Successful IO Count      166
    Floppy Drives
    Remote Drives
    AsyncIo : 0
    ConvMemoryAllocationFactoryDpmi diagnostic...
    =============================================
    Conventional Memory
    Initial Conventional Memory Size = 374048
    Current Conventional Memory Size = 170992
    Allocated
       1024 DpmiDjgpp.cpp:56
      33504 ghost.cpp:1396
         48 DiskDriveAccessExInt13.cpp:139
        528 IdeDmaServerPci.cpp:127
        528 IdeDmaServerPci.cpp:127
    Free
         64 GetDriveType.cpp:111
         80 DiskDriveAccessExInt13.cpp:102
        512 DiskDriveAccessInt13.cpp:184
      32768 MsdosFile.cpp:368

    DiskManager diagnostic...
    =========================
    Fixed Drives
    Drive 128 TOSHIBA MK4032GAX            Z5QR4614T
    Int 13h
    Total Sectors            16434495
    Bytes per Sector         512
    MB                       8024
    Cylinders                1023
    Heads                    255
    Sectors per Track        63
    Successful IO Count      0
    Extended Int 13h
    Total Sectors            78140160
    Bytes per Sector         512
    MB                       38154
    Successful IO Count      0
    IDE using PIO
    Total Sectors            78140160
    Bytes per Sector         512
    MB                       38154
    Cylinders                16383
    Heads                    16
    Sectors per Track        63
    Successful IO Count      0
    IDE using UDMA (Active)
    Total Sectors            78140160
    Bytes per Sector         512
    MB                       38154
    Cylinders                16383
    Heads                    16
    Sectors per Track        63
    Successful IO Count      166
    Floppy Drives
    The following devices do not use an IRQ:
       (0x00, 0x00, 0x00):   IRQ: 0x00, INT#: -, Link: 0x00
          Class: Bridge, SubClass: Host/PCI
          Vendor: 0x8086, Device: 0x3580
       (0x00, 0x00, 0x01):   IRQ: 0x00, INT#: -, Link: 0x00
          Class: Base System Periph, SubClass: Other System
          Vendor: 0x8086, Device: 0x3584
       (0x00, 0x00, 0x03):   IRQ: 0x00, INT#: -, Link: 0x00
          Class: Base System Periph, SubClass: Other System
          Vendor: 0x8086, Device: 0x3585
       (0x00, 0x01, 0x00):   IRQ: 0x00, INT#: -, Link: 0x00
          Class: Bridge, SubClass: PCI/PCI
          Vendor: 0x8086, Device: 0x3581, RoutePINS: 0x60, 0x61, 0x00, 0x00,
       (0x00, 0x1e, 0x00):   IRQ: 0x00, INT#: -, Link: 0x00
          Class: Bridge, SubClass: PCI/PCI
          Vendor: 0x8086, Device: 0x2448
       (0x00, 0x1f, 0x00):   IRQ: 0x00, INT#: -, Link: 0x00
          Class: Bridge, SubClass: PCI/ISA
          Vendor: 0x8086, Device: 0x24cc, RoutePINS: 0x62, 0x61, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 255:
       (0x00, 0x1d, 0x00):   IRQ: 0x09, INT#: A, Link: 0x60
          Class: Serial Bus, SubClass: USB UHCI
          Vendor: 0x8086, Device: 0x24c2, RoutePINS: 0x60, 0x63, 0x62, 0x6b,
       (0x02, 0x05, 0x00):   IRQ: 0xff, INT#: A, Link: 0x60
          Class: Bridge, SubClass: PCI/CardBus
          Vendor: 0x1180, Device: 0x0475, RoutePINS: 0x60, 0x61, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 9:
       (0x00, 0x1f, 0x05):   IRQ: 0x09, INT#: B, Link: 0x61
          Class: Multimedia, SubClass: Audio
          Vendor: 0x8086, Device: 0x24c5, RoutePINS: 0x62, 0x61, 0x00, 0x00,
       (0x00, 0x1f, 0x06):   IRQ: 0x09, INT#: B, Link: 0x61
          Class: Simple Com, SubClass: Generic Modem
          Vendor: 0x8086, Device: 0x24c6, RoutePINS: 0x62, 0x61, 0x00, 0x00,
       (0x02, 0x05, 0x01):   IRQ: 0x09, INT#: B, Link: 0x61
          Class: Serial Bus, SubClass: IEEE 1394 OpenHCI
          Vendor: 0x1180, Device: 0x0551, RoutePINS: 0x60, 0x61, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 9:
       (0x00, 0x1d, 0x02):   IRQ: 0x09, INT#: C, Link: 0x62
          Class: Serial Bus, SubClass: USB UHCI
          Vendor: 0x8086, Device: 0x24c7, RoutePINS: 0x60, 0x63, 0x62, 0x6b,
       (0x00, 0x1f, 0x01):   IRQ: 0x00, INT#: A, Link: 0x62
          Class: Mass Storage, SubClass: IDE Controller
          Vendor: 0x8086, Device: 0x24ca, RoutePINS: 0x62, 0x61, 0x00, 0x00,
       (0x01, 0x00, 0x00):   IRQ: 0x09, INT#: A, Link: 0x62
          Class: Display, SubClass: VGA compatible
          Vendor: 0x1002, Device: 0x4c66, RoutePINS: 0x62, 0x00, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 9:
       (0x00, 0x1d, 0x01):   IRQ: 0x09, INT#: B, Link: 0x63
          Class: Serial Bus, SubClass: USB UHCI
          Vendor: 0x8086, Device: 0x24c4, RoutePINS: 0x60, 0x63, 0x62, 0x6b,
       (0x02, 0x02, 0x00):   IRQ: 0x09, INT#: A, Link: 0x63
          Class: Network, SubClass: Ethernet
          Vendor: 0x10ec, Device: 0x8139, RoutePINS: 0x63, 0x00, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 0:
       (0x02, 0x03, 0x00):   IRQ: 0xff, INT#: A, Link: 0x68
          Class: Bridge, SubClass: PCI/CardBus
          Vendor: 0x1217, Device: 0x7114, RoutePINS: 0x68, 0x00, 0x00, 0x00,
       (0x02, 0x03, 0x01):   IRQ: 0x00, INT#: A, Link: 0x68
          Class: Bridge, SubClass: PCI/CardBus
          Vendor: 0x1217, Device: 0x7114, RoutePINS: 0x68, 0x00, 0x00, 0x00,
    The following hard wire-ord devices share IRQ 9:
       (0x00, 0x1d, 0x07):   IRQ: 0x09, INT#: D, Link: 0x6b
          Class: Serial Bus, SubClass: USB EHCI
          Vendor: 0x8086, Device: 0x24cd, RoutePINS: 0x60, 0x63, 0x62, 0x6b,
     

     


  • 12.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 13, 2007 03:35 AM
    Hi,

    I'm running out of options, since the command line is correct for the partition clone, and chkdsk does not complain but Ghost find an invalid cluster.

    This strongly suggests that there is some kind of a driver installed in the machine which is not available in DOS. However, the NTFS partitoin structure seems to be valid. The other possibility is, some kind of a confusion with another external drive you have. However, It looks like there is only one disk in the system.

    Could you run windows disk manager and see what kind of partitions you have in the disk?

    Would you be able to run a file transfer/command execution task to transfer omnifs.exe to Ghost partition and execute
    \Command.com

    in Ghost partition?

    This will boot the machine to DOS.

    Could you type Gdisk and see if there are more than one disk.

    Then could you change the directory to C:\Ghost\Incoming and use Omnifs to see the contents of the disk?

    For example,

    Omnfis dir 1.1:\

    Would display the root directory of the disk. In this way we can see if the files are actually accessible.

    Once you complete this, type exit to go back to Windows. If you stay longer in DOS session it may time out and client may just stay in DOS, but communicating with server. In that case, press Ctrl+C which will boot back to Windows.

    Another option is using WinPE and Ghost32 if you have WinPE. If there is a Windows driver, it may work with WinPE.


    Krish


  • 13.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 14, 2007 02:45 PM
    Thanks Krish, I was able to perform a backup.
     
    There turned out to be 3 partitions on the drive.  I deleted 2 and then the backup worked.  In the future though I may not be able to remove the partitions so it would be good to know another workaround.
     
    Thanks for your help.
    Tammie


  • 14.  RE: Backup fails, error: Invalid Cluster

    Posted Sep 15, 2007 09:17 PM
    Hi,

    Good to hear that you managed to get the backup.

    Yes, it is not a good idea to delete the partition, especially if you don't know what it is. I thought there was only 2 partitions, probably your windows installation was in partition 3. If you did a partition image creation of part 3, it would have worked.

    Most probably the reason for this is having a unformatted partition. Due to residual data that may present in the partition, Ghost would assume it is a partition of a known type and try to image it. This could happen with a proprietary partition too, that has a similar structure to a known partition type. If need to create an image of such a partition, the best option is creating a sector image of that partition using -ia. This will be a larger image since Ghost will copy all the sectors.

    Krish