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Backup Fails for oracle database

Created: 06 May 2014 • Updated: 07 May 2014 | 4 comments
This issue has been solved. See solution.


could anybody help me with this issue. 

when i try to backup test folder from x server it works fine. But when i try to backup the oracle database of x server it fails with below error message:

Job ended: Tuesday, May 06, 2014 at 6:19:51 PM
Completed status: Failed
Final error: 0xe0001403 - The logon account specified in the Remote Agent Utility cannot be authenticated. Update the entry in the list of authentication credentials on the Backup Exec server.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-5123

I have verified the logon credentials and all passed as in attachment2.

could anybody suggest what am i doing wrong?

i am running a trial version which is valid for 60 days.

Operating Systems:

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lmosla's picture


Have you verified the remote agent utility is set up as in this TN ?

What version of Oracle are you using? Check the SCL to make sure it is supported 

MahbubR's picture


thanks for the tips. now the issue is resolved arising another issue which says 

the correct version of the agent for windows must be running on the target computer : Resource error

but i installed the agent from the media server itself to the agent server, so it is of same version.

please see attached error log.

MahbubR's picture

thanks for the reply

now anohter issue after fixing authentication issue.

it says " the correct version of the agent for windows must be running on the target computer : resource errors.

although i installed the agent from media server to the agent server directly.

please see attached error log file.

backupExe version error.jpg
MahbubR's picture

surprisingly it is working now.

only a reboot was required for the agent server.