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backup failure: (2074) Disk volume is down

Created: 22 May 2013 • Updated: 23 May 2013 | 3 comments
This issue has been solved. See solution.

hi, guys, I have a question.

NBU master Windows 2003 X64, NBU7.5.0.3

no media server, we backup the data to CIFS shares of EMC data domain directly........

all the NBU services are running with domain account: sc.scbackup, and the backups have been working well for months.....

but today I got  " (2074) Disk volume is down " error. and all the backups failed.

I tried to access CIFS shares of data domain \\DataDomain_IP\backup ,but failed. It always prompt me wrong username/password. but I am pretty sure the username/password are right since I can log in data domain with them.

and I also see some errors from Data domain logs..................but not sure how to resolve this.

so would you please help point me the right direction?

May 23 13:50:14 shadd1 lsassd[30893]: 20130523135014.718171:ERROR:0x43806960:[LsaSrvAuthenticateUserEx() ddr/cifs/lsass/server/api/a
uth.c:294] Failed to authenticate user (name = 'svc.scbackup') -> error = 32888, symbol = 'LSA_ERROR_DOMAIN_IS_OFFLINE', client pid
= 2832
May 23 13:50:14 shadd1 lsassd[30893]: 20130523135014.726214:ERROR:0x44808960:[LsaSrvAuthenticateUserEx() ddr/cifs/lsass/server/api/a
uth.c:294] Failed to authenticate user (name = 'svc.scbackup') -> error = 32888, symbol = 'LSA_ERROR_DOMAIN_IS_OFFLINE', client pid
= 2832
May 23 13:50:14 shadd1 lsassd[30893]: 20130523135014.734340:ERROR:0x42804960:[LsaSrvAuthenticateUserEx() ddr/cifs/lsass/server/api/a
uth.c:294] Failed to authenticate user (name = 'svc.scbackup') -> error = 32888, symbol = 'LSA_ERROR_DOMAIN_IS_OFFLINE', client pid
= 2832

Operating Systems:

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Marianne's picture

Seems you need to log a call with your DD support team.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Ivy_Yang's picture

maybe not netbackup issue...

well then I will try to hold data domain support for this.

Ivy_Yang's picture

it is resolved now.

the reason is that our account svc.scbackup was kicked out of domain admin group.........

DD support helped troubleshootting this. 

SOLUTION