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backup failure with New backup tape

Created: 06 Oct 2009 • Updated: 21 May 2010 | 31 comments

Dear every professional here,

Im using the monthly backup tape to backup every month and using daily backup tape to backup everyday. (actually all the monthly and daily backup tape are same, there are IBM LTO just label are different)
p/s: This backup method had run almost 2 years.

But yesterday my backup job is fail to backup (my job list only have this backup job which is for monthly and daily backup), the backup tape im using is monthly backup tape.

So, i thought is backup tape problem and i manage to create a new backup tape. After created a new backup tape, i tried to backup but fail. (previously i had face this issue, but after i create new backup tape, problem solved)

Very weird, i tried using the daily backup tape but it's success to backup.
I had created 4pcs NEW backup tape, all fail to backup.
I had using cleaning cartridge to clean the IBM backup device many time.

If all the backup tape is fail to backup, i have confident to solve this issue. But now, some of the backup tape run with no error, some backup tape is fail to backup, i really no idea about this.

Is it hardware problem? i can backup with using daily backup tape.
is it tape configuration problem? i had create new backup tape before, i think should be no problem.

Backup exec error:
Final error: 0xe00084ed - A hardware error occurred.
Final error category: Backup Device Errors

An unknown error occurred on device "IBM 1".
V-79-57344-34029 - A hardware error occurred.

Do you face this issue before? please help me...

million thanks

Comments 31 CommentsJump to latest comment

Dev T's picture

Hello,

I would suggest you to

1  : Create a NEW monthly job with NEW selection list and run it on the problem tape...
2  : Perform a Long Erase on the problem tape and run the monthly backup

Its a best practice to have a "Support Contract" with Symantec...
 

xxizocxx's picture

2nd option i tried already, later i will try the 1st one.

Hope this can work.

Thank you very much

xxizocxx's picture

Dear CraigV,

I have refer this before.

I have no event ID 7,9,11, and 15.
I have no install the Robotic Library, but its can backup completely almost 2 years
I manage to backup with daily daily backup tape, so i think is not IO error.

Anywhere thank for your reference.

xxizocxx's picture

Dear Dev_T,

I have tried to create a NEW backup job.
Still same, unable to backup. 

Forgot to mention, all the test run is success.

Any idea?

Dev T's picture

Hello,

Please try:

1  : Turn OFF the Server and the Library
2  : Disconnect the library and turn ON the server
3  : turn OFF the server and connect the library back
4  : Turn the Library and let it come up...
5  : Turn ON the server and try to run the same NEW job...

Its a best practice to have a "Support Contract" with Symantec...
 

xxizocxx's picture

Dear Dev_T,

May i know where can turn the library off?

is it robotic library?

But i have no install robotic library.
is that affact? because ran the backup almost 2 years with out robotic library.

Regards

pkh's picture

Hi xxizocxx,

May i know where can turn the library off?
What he meant when he says turn off is to switch it off or remove power from the device.

What tape device are you using?  Let us know the brand and model no.

Check your alerts and see if there are any error alerts there.

xxizocxx's picture

OIC....

I using IBM Ultrium LTO 3 totalstarage, 3580-L33.

The alert show A hardware error occurred.....nothing else.

Is it possible hardware problem? so i can contact IBM to have a check, because still under warranty, but i afraid that IBM only take care about the hardware issue.

Thanks PKH

RahulG's picture

i belive its an issue with the hardware itself .  You can try updating the drivers for the SCSI card and then reinstall the Symantec drivers for the tape drive...

xxizocxx's picture

Dear PKH.

I have follow the step from the Dev_T, it's still same.

Run the backup job, then job status show: 
queued,
then snapshot,
then straight away jump to backup failure.

the process just within 1 minute.

error is same.

xxizocxx's picture

Dear RahulG,

Okie, i will try tomorrow.

very weird, i have no change any setting, no update, but suddenly got this problem.

As i said,
Is it hardware problem? i can backup using daily backup tape. monthly bcakup tape actually same with daily backup tape, just different label.
is it tape configuration problem? i had create new backup tape before, i think should be no problem.
Is driver problem? but i don't update any driver,patch even change system setting recently, Its automatic run out of function???-_-

Regards 

Bolivar's picture

recreate a new tape and give it the same label as the tape that is having the problem. associate the tape with the same media set.

xxizocxx's picture

Yes this method i tried before, even change the label name(for totally new tape). But still not function at all..

Bolivar's picture

how old are your tapes, do you retention them?

xxizocxx's picture

for new backup tape, i think 1 year....seal and put at store room

but for the monthly and daily backup tape are separate with the new backup tape. Put at safety box with drier.

CraigV's picture

Last thing to try do is create a manual backup job that doesn't include Exchange/SQL etc...just a couple of files. See if that then runs to tape. If not, it's hardware failure. You can log a call with IBM in your country to come check it out.
Otherwise see if there are any diagnostic tools on the IBM website for you to download and run against your hardware.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

xxizocxx's picture

I tried to create a manual backup job with local file (just a .txt file)...still same, cannot backup.

If hardware failure but i still can backup with those daily backup tape...so this is the point confusing me.

But final step i will contact IBM, so now try to search and downlaod see whether have tools to test and diagnostic the backup device.

Oh ya, i have another backup device which is same model as current backup device. Maybe i try replace the backup device and run the testing.
* If direct power off the backup device is not affacted to the system right? no need to shut the server down right?

Regards

xxizocxx's picture

Dear CraigV,

I have downlaod the IBM Backup device diagnostic software.

There is  ITDI GUI and ITDI command Edition.

Result from the diagnostic show no error for the backup device and backup failure tape.
So, i consider that not hardware issue, even i call IBM they will not take care about this due to hardware is functioning well.

So, i suspected that Symantec backup exex was the source to made backup failure.

I try troubleshoot now, if still cannot solve this issue, maybe pay for the support from software vendor.

Regards

xxizocxx's picture

Dear Bolivar,

Here is the job failure log.

Backup exec error:
Final error: 0xe00084ed - A hardware error occurred.
Final error category: Backup Device Errors

An unknown error occurred on device "IBM 1".
V-79-57344-34029 - A hardware error occurred.

Regards

Bolivar's picture

did you create the backup manually or just use the wizard with defalt settings? click on tools and options at the top to check all the default settings. also make sure the media is available (in scratch or expired status) check your dates to hold media. the job will fail if its choosing a media that is not expired to overwrite.

iZoC's picture

Dear Bolivar,

Yes, i've tried manual and using wizard to create a backup job, but all fail to backup into backup tape.
For the media, i've select allow to overwrite and sure that media is not in expired or offline media.

Regards

iZoC's picture

No...

So far, my vendor been here and try to use NT backup but fail!
After checked, My "Computer manaement > storage > Removable Storage > Library" have a red cross(disable).

So NT backup is not available, due to disable.
But my Backup exec still can backup data with disable status.

After restart, the cross still there.

I think need to reinstall the Backup exec. (not sure Backup exec have repair function?)

Regards

Ken Putnam's picture

I think need to reinstall the Backup exec. (not sure Backup exec have repair function?)

Backup Exec does indeed have a repair install option.

(Be sure to re-apply the latest service pack after the repair )
 

If this response answers your concern, please mark it as a "solution"

iZoC's picture

Dear Ken Putnam,

Thanks for you advice.
I will let you know the result soon.

Regards

iZoC's picture

Dear all,

I have tried to repair the backup exec, but still cannot work...
haiz...

So, actually backup failure, but fail to catalog also.

joydeepdutt@yahoo.com's picture

1) To me it seems more of  tape driver or scsi firmware issue  (issue on hardware side)
restinall tape drivers  & resitnall scsi drivers/update firmware

Drivers : http://www.symantec.com/business/support/knowledge...
select product : Backup exec for windows
search string : drivers

It should display whole list of drivers - downlaod the drivers according to your version of backup exec -- run the downloaded patch on backup exec server - once it is completed --
1  : Turn OFF the Server and the Tape Drive ( your backup device)
2  : Disconnect   Tape Drive ( your backup device) and turn ON the server
3  : turn OFF the server and connect theTape Drive ( your backup device)
4  : Turn the Tape Drive ( your backup device)and let it come up...

2) FOLLOW this doc complely :  http://seer.support.veritas.com/docs/255501.htm

As you mentioned that you tried to run backup on diffrent tape  & for some tapes its working good

Best way to isolate if its issue with Tapes / Tape drive (backup device) / Backup Exec  --Try below steps :

1) THIS STEP IS ONLY FOR TEST : Create a backup to DISK fodler (in devices tab - rt click on backup to disk and  create a FOLDER on DISK where you have ample space for backup  & run backup job on this Backup to DISK folder .
If job runs good then you come to know your software is not problem or does not need a repair or reisntall
Make sure you delete the Backup to DIsk folder after this job/test is compelted

2) run cleaning on tape drive - 3 times in row
3) do a long erase on tapes

Again try to run job on tape

This should help you to isolate problem majorly

Thanks

Joy D (joydeepdutt@yahoo.com)
VCP, CSP,MCP,CCNA
If you find this is a solution, please mark it as such.

iZoC's picture

Thank you Joy D i will try later.

will let you know the result.

Regards

iZoC's picture

Hi,

I did the joy D's second method, but dose not solve my problem.

Is it i can install the latest IBM tape drive driver to my server? But my tape drive driver provider is Symantec Corporation.
*the latest IBM tape drive driver is 93G6L3S.

I still searching for the SCSI driver.

May i know what is hard read error? Because i found that those tape which is successfully perform the backup job with no hard read error.
But those tape which is unsuccessfully perform the backup job have hard read error.  Once backup fail, hard read error increase.

Anywhere, Millon thanks to joy D.

Thank you