Messaging Gateway

Hi to all. I'm italian then sorry for my poor english skill.

Anyway.. I'm trying to backup BrightMail config and db for two days. I tryied either via BM interface and console but i get same result. The FTP server is the one that comes with IIS. The error is:

FTP:Can't transmit the file: /blablabla.tar.bz2: Access is denied.
ERROR: Unable to send to ftp://<ftpCredentialsAndIPAddress>/blablabla.tar.bz2

I try to send files to the same directory with the same account from my XP client using command prompt or explorer and anything works pretty well.

Moreover the event viewer of the FTP server says that the user authentication attempts (the one configured to gain access to the BM FTP folder) are successful.

Could you help me please?? I need this because I've to update BM version.. [EDIT] ah... I was missing the version of BrightMail Gateway: 8.0.2-12

:) [/EDIT]

Thanks in advance.

Francesco

 ah... I was missing the version of BrightMail Gateway: 8.0.2-12

:)

Hi,

We could tell you to check all sorts of things like space available on the FTP server and test FTPing an item from the CLI of the Brightmail Appliance, but the quickest and easiest way to get a backup off the appliance is to have it SCP the file to itself and then retrieve it using an SCP client. Here are the steps:

To backup settings without an SSH server

• Log in to the Command Line Interface as admin.
• At the prompt, type the following command and press Enter.

           set-support

          *This creates the support account.

• Log out of the Command Line Interface.
• Log back in to the Command Line Interface as admin.
• At the prompt, type the following command and press Enter.

           db-backup -f scp://support@IPOFSERVER/tmp/

           *Replace IPOFSERVER with the inbound IP of the Appliance.

• At the prompt to continue, type Y for yes.
• Enter the Support account password for the Appliance when prompted.
• Once  is complete, use an SCP client, such as WINSCP, and the support username and password to copy the file to another computer.