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Backup Job gives error, but completes...

Created: 04 Feb 2013 | 14 comments

I have been getting this error recently, but have not been able to resolve it.

The weird thing is that all the backup tasks are completed, but it still throws this error.

Error category    : Resource Errors
Error             : e000ff12 - A communications failure has occurred with an Exchange Store resource.

For additional information regarding this error refer to link V-79-57344-65298
One or more Microsoft Exchange databases were backed up but the Symantec Backup Exec Active Directory Recovery Agent is not installed. Symantec recommends that you install and use the Active Directory Recovery Agent to better manage your Microsoft Exchange data.

Does anyone know what is going on?  It recently started doing this.

Comments 14 CommentsJump to latest comment

Backup_Exec's picture

Hi

If this is exchange 2003 backup with GRT enable ,then please check below link and also verify if remote Agent on media Server is crashing

http://www.symantec.com/docs/TECH168651

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Backup_Exec's picture

Hi

This was known issue in BE2010 r2 please check link below

http://www.symantec.com/docs/TECH152847

If you are on BE2010 R2 version please upgrade to BE2010 R3 first it is an free upgrade and will use same licenses and would be in place upgrade keeping all your job settings and configuration as it is.

BE 2010 R3  Installer -http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso
(Same can be used for SBS)

 

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Prvt.Donut's picture

Thanks,

 

I will schedule the upgrade and report back.

Prvt.Donut's picture

Will I want to update the agents on the Servers also?

I found that I am already on R3, but am running updates on the Backup Exec now.

 

 

pkh's picture

After you do your updates, you should push put the remote agents again.

Prvt.Donut's picture

Well,

I am upto date and it is still giving the same error.

Do I need to install that agent to get it to stop giving the error message?

 

We have the full version, not the SBS version.

Backup_Exec's picture

Hi

 

Yes once you upgrade to BE 2010 r3 sp2 and all updates using live update then push install remote agent on remote server to update them too and once done check remote agent version on Media server and Remote Server to check they are matching & then try again

To check remote agent version you need to go C-program file- Symantec-Backup Exec- look for beremote.exe

 

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Prvt.Donut's picture

Sorry, there is some confusion here.

Yesterday I pushed out the updated all the agents to the media servers (Nav, Exchange 2010 and a 2008 fileserver)

As per the error message "Symantec recommends that you install and use the Active Directory Recovery Agent to better manage your Microsoft Exchange data."

Should I install that agent?

If so, where do I go to install it?

 

 

Backup_Exec's picture

Hi

This is only recommendation and it is your decision to install Active directory recovery agent and not an error or warning

Also this Agent is useful for doing individual restore of user in Active direcotry for example when particular user is deleted using this agent you can do a restore if you have done GRT backup of Domain controller

http://www.symantec.com/docs/TECH168076

If you want to install the agent you can go tools-install options and licenses & then if you have license for Acitive Directory recvoery agent you can enter it or else you can also install in trialware to see how it works and later on you can decide to purchase it

http://www.symantec.com/docs/TECH49602

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Prvt.Donut's picture

If it is just a suggestion, then why does it say my jobs fail?

I don't like having my jobs report that they fail, I have it set to email me in the event of a failure and so it always emails me.

 

Is there nothing we can do to stop this evil?

Backup_Exec's picture

Hi

 

There is no way to stop this recommendation as said earlier it is recommendation and not an erorr ,you can post the entire job log here , Error always would be in red color and warning in orange color and the above recommendation which will be in job log will neither in red or orange color

 

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

Prvt.Donut's picture

No, it appears in red, and says job failed

 

Job name            : Tape Drive 001 - Mon,Wed (no verify)
Job type            : Backup
Job status          : Failed
Error category    : Resource Errors
Error             : e000ff19 - A communications failure has occurred with a SQL Server resource.

For additional information regarding this error refer to link V-79-57344-65305
One or more Microsoft Exchange databases were backed up but the Symantec Backup Exec Active Directory Recovery Agent is not installed. Symantec recommends that you install and use the Active Directory Recovery Agent to better manage your Microsoft Exchange data.


 

All the backup tasks in the list if I go through the log say completed.

 

But it gives me a big job failed message in the job history section with a cross mark through it.

Backup_Exec's picture

Hi

The below mention is error

 

Error category    : Resource Errors
Error             : e000ff19 - A communications failure has occurred with a SQL Server resource.

For additional information regarding this error refer to link V-79-57344-65305

The one mention below it is recommendation so please ignore it

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.