Backup Job Hangs
Running BE 9.1 on Windows 2003 Server with an IBM LTO2 Ultrium tape drive. Backup jobs run normally and verify over 80Gb with no problems for several days and then the next day the job will hang at the first few bytes of the backup stage. Tried all suggestions on the Veritas knowledge base, updated and rolled back drivers for tape drive,installed SP1 for BE1 and emailed Veritas support several times to no avail. No errors are recorded in the Event log but when running SGMon the job appears to be hanging at this point in the log:
beserver: 0x09a0 08-0113:182527:AdammAdminBO: Get - NULL MEDIA
beserver: 0x09a0 08-0113:182527:AdammAdminBO: end get.
bengine: 200 13/01/2005 18:40:04: DeviceManager: timeout event fired
bengine: 200 13/01/2005 18:40:04: DeviceManager: processing pending requests
bengine: 200 13/01/2005 18:40:04: DeviceManager: going to sleep for 900000 msecs
bengine: 200 13/01/2005 18:55:04: DeviceManager: timeout event fired
Cancelling the hung job and restarting th services seems to resolve the problem as the job will restart OK.
Has anyone suggestions as to what I can try next? BE is no use if it fails this regularly and I will have to move to other backup software if I can't resolve this.