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Backup job not getting completed

Created: 16 Oct 2012 | 21 comments

Hi,

I have a BE12.5 server in a branch office. When the weekly job runs, it doesnt get completed and the tape ejects automatically. So when i see the status of the job, it says the following:-

Completed status: Canceled, timed out
The job was automatically canceled because it 
exceeded the job's maximum configured 
run time.

How do i configure the job so that it completes the write operation to tape.

 

Thanks,

 

Comments 21 CommentsJump to latest comment

ZeRoC00L's picture

Check this technote:

http://www.symantec.com/business/support/index?page=content&id=TECH24337

disable Automatic Cancellation.

If this response answers your concern, please mark it as a "solution"

zak2011's picture

That option is not checked on that server.

Is there anything esle that could terminate the job every week?

Thanks

ArulPrasad's picture

it might be due to the schedule time window:

please ref:

 

http://www.symantec.com/business/support/index?pag...

Arul

ZeRoC00L's picture

You say the weekly backups are failing, are daily backups working fine ?

Isn't the tape full and is'nt it asking for a second tape ?

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zak2011's picture

The daily jobs are running fine.

Once the daily job runs during the night and copied to tape, the user changes the tape next day in the morning. The problem is only with the weekly.

Thanks

ZeRoC00L's picture

What is the difference between the daily and weekly backups ?

Did you see my comment about the full tape above ?

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zak2011's picture

The schedule time window is given as follows

Time window

Start no earlier than 23:00

and no later than 22:59:59 the following day

 

The user puts the weekly tape on Friday evening and the job is scheduled to run every sunday by 23:00.

The job runs throughtout Monday and takes more than 21 hours and it gets cancelled automatically with the tape ejected out on Tuesday morning.

Thanks

 

ZeRoC00L's picture

Is the sunday backup a full backup and the daily an incremental/differential backup ?

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zak2011's picture

Thats correct. The Sunday backup is a full backup and the daily is an incremental backup.

ZeRoC00L's picture

Can you check if the sunday tape is full ?

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zak2011's picture

If the sunday tape was full, would not the job be asking for another overwrittable media to be inserted to complete the job? Only the tape ejected out of the tape drive and the job gets cancelled.

 

Jaydeep S's picture

This would happen if the Media Insert alert was auto-responded as cancel. Look in Alerts history for such alerts.

Edit: To change the behaviour, you will need to go to Tools -> Alert categories, look fo the same alert in the list and change the way it is auto-responded or even set it not to be.

zak2011's picture

Thanks for the info Jaydeep. In the Configure Alert Categories, there is a category name called Media Insert and the settings are Automatically clear alert after 5 minutes and respond with yes.

What do i need to change here?

 

Thanks

ZeRoC00L's picture

That seems to be fine. Did you already check if the tape is actualy full ?

 

As a test, can you create a new job, and let that job create a full backup ?
Maybe there is something incorrectly configured in the exisiting job.

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zak2011's picture

Hi,

Will the tape eject out by itself in during the job if it gets full?

Thanks

ZeRoC00L's picture

Normaly yes, what kind of tape device do you have ?

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zak2011's picture

It is an LT03 tape used for weekly jobs and a LT02 tape used for daily.

ZeRoC00L's picture

As a test, can you create a new job, and let that job create a full backup ?

If this response answers your concern, please mark it as a "solution"

zak2011's picture

I tried the job again and the same thing happens. Its very strange that the tape is ejecting out and the job history says cancelled.

The job log says this:

Drive and media information from media mount: 22.10.2012 08:41:54
Drive Name: TANDBERG 1
Media Label: Monday
Media GUID: {fcb99ca2-4a14-4548-917c-01273747ce96}
Overwrite Protected Until: 28.10.2012 07:41:53
Appendable Until: 01.01.1900 01:00:00
Targeted Media Set Name: 001-Full backup

Backup set #7 on storage media #2 Drive and media mount requested: 22.10.2012 18:04:50 Media mount failed. User canceled a Physical Volume Library operation. V-79-57344-33861 - The media operation was terminated by the user.

Backup completed on 22.10.2012 at 20:46:50.
Backup Set Summary
Backed up 72153 files in 4658 directories.
Processed 275037014255 bytes in  11 hours,  20 minutes, and  45 seconds.
Throughput rate: 385 MB/min
Compression Type: Hardware
Encryption Type: Software
Job Completion Status
Job ended: 22. oktober 2012 at 20:46:51
Completed status: Canceled, timed out
The job was automatically canceled because it 
exceeded the job's maximum configured 
run time.

Errors
Click an error below to locate it in the job log

 

Backup- G:
Media mount failed. User canceled a Physical Volume Library operation. V-79-57344-33861 - The media operation was terminated by the user.

 

Thanks!

ZeRoC00L's picture

Have you seen this technote?

http://www.symantec.com/business/support/index?page=content&id=TECH136105

 

Are there any messages in the eventlog between 22.10.2012 18:00 and 21:00 ?
 

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