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Backup job will not run "No Idle device available"

Created: 27 Mar 2013 | 3 comments
qnsjmh's picture

Installed a new HP Dat 160 to replace a bad tape deck, booted up and BU Exec found the new device and installed it with BU Exec Drivers.  Now the Backup job will not run.  Job status is Ready, No idle devices are available.  When I look at the devices tab it shows the tape deck “HP1 – In use” I have not been able to get the deck out of this mode,  deleted the deck and reinstalled it.  Applied the latest HP firmware.  Any ideas

Server OS is Windows SBS 2011 Standard
Backup exec 12.5 for Windows

Operating Systems:

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CraigV's picture

...have you tried to target the DAT drive directly in your job?

You can also go to the Devices tab, right-click your server name and choose the option to Pause the server. Leave it for 30 seconds, right-click again and choose the Unpause option.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

pkh's picture

Go to the BE installation directory and use tapeinst.exe to delete any existing entries for the DAT tape drive.  After that, use tapeinst.exe to install the DAT tape drive.

You may need to change your job to target the new tape drive.  For example, if your old tape drive is HP1 and your new tape drive is HP2, without changing your job to target HP2, they will encounter an error.

Sush...'s picture

Server OS is Windows SBS 2011 Standard
Backup exec 12.5 for Windows

Backup Exec 12.5 does not support SBS 2011. Please refer to the following SCL document

http://www.symantec.com/docs/TECH62301 : Backup Exec 12.5 Software (SCL)

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!