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Backup jobs fail

Created: 29 Apr 2013 | 7 comments

Greetings, we have a BE 2010 R2 Running on 2008 R2 STD server and currently experiencing backup problems. Looks like I have 2 issues, a few vss writers are in error state and also Event ID 11 "The driver detected a controller error on \Device\Harddisk1\DR4"

 

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
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Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {2d04dd9e-7f50-4d73-a209-80e9948d2460}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {18d13944-9659-4b05-a29f-254176b9b83f}
   State: [7] Failed
   Last error: Timed out

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {316433d1-184e-4b49-b119-531ad256f861}
   State: [1] Stable
   Last error: No error

Writer name: 'Microsoft Hyper-V VSS Writer'
   Writer Id: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de}
   Writer Instance Id: {5a5e8043-d7b4-42e5-89dd-e039472b677a}
   State: [7] Failed
   Last error: Timed out

Writer name: 'FRS Writer'
   Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
   Writer Instance Id: {db6fab26-69d8-4906-b876-5ce442d03c8e}
   State: [7] Failed
   Last error: Timed out

Writer name: 'FSRM Writer'
   Writer Id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}
   Writer Instance Id: {5355b534-732a-4f2b-b8ba-73bf64063263}
   State: [7] Failed
   Last error: Timed out

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {1bf8aaa9-a5f7-4fa7-bfca-dcbf3f2a880d}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {a03128e5-ee5f-4291-9782-aefa7ef3ab9c}
   State: [7] Failed
   Last error: Timed out

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {627bd54e-9888-443a-ae46-09c5913ae911}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {d180c79c-c74f-4f3f-bff6-7029c764d465}
   State: [1] Stable
   Last error: No error

Writer name: 'Dhcp Jet Writer'
   Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
   Writer Instance Id: {eeea94bc-4ecf-453b-83db-8ce7f080156e}
   State: [7] Failed
   Last error: Timed out

Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {21ce4154-6e49-4a03-929d-8d6bad8a7080}
   State: [7] Failed
   Last error: Timed out

thanks in advance for your help!

Operating Systems:

Comments 7 CommentsJump to latest comment

lmosla's picture

Is there antivirus software running on this server? If there is make an exclusion for the BackupExec processes.  Regarding the Error 11,this error points to a hardware issue. Try updated the SCSI drivers and firmware.

 

AndreyS's picture

Hi there, thanks for your reply, we have symantec endpoint protection small business installed on the server.

The Event ID 11 error is generated by a WD USB Backup Disk, the error disappears from the system logs on the server when I disconnect the drive. Any idea how to fix this? chkdsk finds no errors:

CHKDSK is verifying files (stage 1 of 3)...

File verification completed.

CHKDSK is verifying indexes (stage 2 of 3)...

Multiple object id files found.  Ignoring extra object id files.

Multiple quota files found.  Ignoring extra quota files.

Multiple reparse file found.  Ignoring extra reparse files.

Multiple Usn Journal file found.  Ignoring extra Usn Journal files.

Index verification completed.

CHKDSK is verifying security descriptors (stage 3 of 3)...

Security descriptor verification completed.

CHKDSK is verifying Usn Journal...

Usn Journal verification completed.

Windows has scanned the file system and found no problems.

No further action is required.

   2861554 MB total disk space.

   3185760 KB in 9 files.

         0 KB in 16 indexes.

         0 KB in bad sectors.

    156660 KB in use by the system.

     65536 KB occupied by the log file.

   2858290 MB available on disk.

      4096 bytes in each allocation unit.

732558079 total allocation units on disk.

731722474 allocation units available on disk.

AndreyS's picture

The Event ID 11 error is generated by a WD USB Backup Disk, the error disappears from the system logs on the server when I disconnect the drive. Any idea how to fix this? chkdsk finds no errors:

CHKDSK is verifying files (stage 1 of 3)...

File verification completed.

CHKDSK is verifying indexes (stage 2 of 3)...

Multiple object id files found.  Ignoring extra object id files.

Multiple quota files found.  Ignoring extra quota files.

Multiple reparse file found.  Ignoring extra reparse files.

Multiple Usn Journal file found.  Ignoring extra Usn Journal files.

Index verification completed.

CHKDSK is verifying security descriptors (stage 3 of 3)...

Security descriptor verification completed.

CHKDSK is verifying Usn Journal...

Usn Journal verification completed.

Windows has scanned the file system and found no problems.

No further action is required.

   2861554 MB total disk space.

   3185760 KB in 9 files.

         0 KB in 16 indexes.

         0 KB in bad sectors.

    156660 KB in use by the system.

     65536 KB occupied by the log file.

   2858290 MB available on disk.

      4096 bytes in each allocation unit.

732558079 total allocation units on disk.

731722474 allocation units available on disk.

CraigV's picture

Hi,

 

Run a backup without that drive connected and see if you still get your VSS errors...backups will fail if writers aren't all stable and running. This is normally fixed by restarting the server.

You might also want to consider upgrading to BE 2010 R3 which is free and you can use the same license keys you currently have. Just grab copies of the Data/Catalogs folders before doing anything, and run LiveUpdate to install BE 2010 R3 SP2 and any subsequent patches. Once done, push-install these to any remote servers you have and try the full backup job again.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

AndreyS's picture

Thanks Craig for your reply, just discovered something interesting, re-booting the server without USB drives attached clears all VSS Writers errors, had 7 of them before. Also how do I upgrade to the R3 version, after running the life update it picked up 4 hot fixes and an upgrade to BE 2012? thx

CraigV's picture

Download the ISO here:

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

Either burn to DVD or mount it, and run the install (don't forget to grab copies of the Data/Catalogs folders first!).

Once done, run LiveUpdate etc...it is a straight-forward upgrade.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

lmosla's picture

The Event ID 11 is a controller issue usually caused by hardware not functioning correctly.  Please checkout the two following links: http://www.symantec.com/business/support/index?page=content&id=TECH128041 and  http://support.microsoft.com/kb/154690/en-us

Also do you have exclusions in place for Symantec Endpoint Protection? 

Exclude these paths from the virus scan

C:\Program Files\Symantec\Backup Exec\beremote.exe
C:\Program Files\Symantec\Backup Exec\beserver.exe
C:\Program Files\Symantec\Backup Exec\bengine.exe
C:\Program Files\Symantec\Backup Exec\benetns.exe
C:\Program Files\Symantec\Backup Exec\pvlsvr.exe
C:\Program Files\Symantec\Backup Exec\BkUpexec.exe

and from the remote server
C:\Program Files\Symantec\Backup Exec\beremote.exe