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Backup lotus notes, and the LOG.NSF

Created: 25 Jan 2012 | 14 comments
NathanNieman's picture
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Ok this happens for no reason. 

 

When I am backup Lotus notes for some reason the Lotus notes policys are locking the LOG.NSF file and not releasing it.  Which crashed lotus and well causes me a huge problem.

 

this happens out of know were and I can't figure out the issues. "policy was running today, but last week the policy wasn't"

 

I have two policys to get everything we have on our Lotus server.

First Policy is a Lotus-Notes type

Second is a MS-Windows NT

Why is this policy locking the file when the backup has finished, or running?

 

Lotus is a Windows server 2003 RS SP2

Netbackup is Windows Server RS SP2

Running 6.5.5

 

Help please

 

 

Comments

MKT's picture
25
Jan
2012
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some clarifications

What version of Lotus and is the backup successful or do you see it fail? 

 

As a standard, NetBackup uses the Lotus API's to run backups/restores so I wouldn't expect NetBackup to 'lock' the file on the Lotus backup.  The Windows backup are you using VSS or VSP as the Open File Backup method for that client?  I'd switch to VSS just to clear up any random issue with VSP.

wr's picture
25
Jan
2012
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two policys to get everything

I'm hoping their schedules do not overlap; that one job is finished before the other starts

good Will backing-up

Kernel_Panic's picture
25
Jan
2012
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could be that you are backing

could be that you are backing up your frontend instead of your backend server for lotus notes? it´s recommended to take backups from the backend.

On the other hand verify that the snapshot option for that server is turned off.

Don´t Panic... 

NathanNieman's picture
26
Jan
2012
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Both Policys are running at

Both Policys are running at the same time. 

 

I will change that now, and I will check if it is VSS or VSP.  what do you mean frontend, or backend?

NathanNieman's picture
26
Jan
2012
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Currently we are not running

Currently we are not running Shadow copy on this server due to space.  Does this need to be enabled for VSS to work.  I just add our lotus server to the Client Attributes and checked VSP. 

MKT's picture
26
Jan
2012
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I'd configure Shadow copy to work

VSS needs Shadow Copy and is a lot more stable than VSP which was EOL'd after the 6.x version of NetBackup.  Just out of curiosity, do you know what process has the lock on LOG.NSF? 

NathanNieman's picture
26
Jan
2012
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^ not sure what Process logs

^ not sure what Process logs the Log.NSK.  what would be the best way to figure this out.  If I could find that out I should be able to back track what is doing this.  Last night backup ran fine with no isses.

 

I have changed the policys to not run at the same time.

the backup server didn't have VSS, or VSP on when I went to the master server, and then Client Attributes I added it.

 

I have been told there isn't surficient space on the server to turn on Shadow Copy.  Should I turn removed the server from Client Attributes and make sure VSP?

 

Thank you for all your help.  I didn't set this netbackup system up so I am slowly, very slowly trying to figure out what the last Admin did.

wr's picture
26
Jan
2012
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I have changed the policys to not run at the same time

Pretty sure that was the problem. 

good Will backing-up

MKT's picture
26
Jan
2012
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VSP will use space as well

If you have space limitations, I'd undo VSP as well as that has a cache requirement as well to capture the files. 

next time this happens, I'd have Process explorer ready and handy to figure who exactly is locking Log.nsk, could be netbackup, could be unrelated but happening overnight who knows.  Here's a nice tutorial on how to capture the info and from there you'll have a good idea what/where to target. 

http://www.microsoftnow.com/2008/10/unlocking-file...

Marianne van den Berg's picture
27
Jan
2012
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You can also download

You can also download SysInternals utilities such as 'handle' or 'process explorer' :

http://technet.microsoft.com/en-gb/sysinternals/bb...

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows.
Handy NBU links

NathanNieman's picture
27
Jan
2012
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Backups ran find last night. 

Backups ran fine last night.  I will keep an eye on this and if it happens again I will check to see what process is holding up this file. 

 

Might give Sysinternals a try also to see what is going on.

 

I also unchecked VSP.

 

I have a feeling that maybe both backups running at the same time was the issue but we will see.

 

I will report back if there is a issue.

NathanNieman's picture
30
Jan
2012
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Well it happened

Well it happened again.

 

This time i was opening my backup and restore windows on my Master/Media server and the host files seemed to lock up on the Lotus server. "Was still pointing to the lotus client before I changed it"

 

We find this error every time the LOG files locks up.

 

Netbackup San Client Fiber Transport service.

 

Here is what we are seeing.

at 1:10 Netbackup Client service is started  "about when I opened the backup and restore program"

1:10 netbackup client has been started

1:10   Started the version control agent "normal startup"

1:10  Symantec Private branch exchange service started   "source is VxPBX Service"

1:10  Service is stopping  "Netbackup SAN Client Fibre transport service

1:10  Service is stopped

and then hell breaks lose.

1:10  SDGetPortDatabase returned non-standard error while querying count

1:10  RetrieveLunDataForTargets  Unable to get Lun Data (0x45d) (the request could not be preformed because of and I/O device error"

 

and then we reboot.

 

HELP me please.

 

 

 

 

 

 

 

 

wr's picture
30
Jan
2012
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RetrieveLunDataForTargets Unable to get Lun Data

looks like Qlogic HBA driver or hardware issue

good Will backing-up

wr's picture
21
Feb
2012
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@Nathan

did you get this figured out?

good Will backing-up