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Backup NAS storage

Created: 04 Apr 2012 • Updated: 03 May 2012 | 23 comments
This issue has been solved. See solution.

I have an external backup NAS storage configured on the Backup Exec 2012. Under storage it shows me as a device. However when i try to create a job and try to choose the storage i see only the backup disk volume  and not the Backup NAS as an optional storage . Is there anything i need to do here. An inventory was done and completed for the NAS.

Thanks!

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ltjimster's picture

Have you created a Backup to disk folder in the DEVICES TAB and a Media Set in the MEDIA TAB??

You need both to run it properly

Thanks

James

zak2011's picture

I guess this option you mentioned  is for BE2010. I am using BE2012.

Thanks!

CraigV's picture

...if you're backing up to the NAS, and it's capable of iSCSI, turn that on. Present however many iSCSI LUNs you want to the backup sevrer (span within BE if need be to create a much larger drive), and your problem should be solved.

I've done this with 3 different types of Iomega NAS devices and it works like a charm!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

zak2011's picture

Unfortunately the NAS drive has no SCSI support. It is connected via ethernet to the Backup Server. When you look under the storage tab it does show up along with the Backup volume. However when you create a job and want to specify the storage location for the backup job only the Backup volume is listed.

Thanks!

CraigV's picture

...what make is it?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

zak2011's picture

It is called Data Domain and model is DD610.

Thanks!

zak2011's picture

I hope i can explain the problem better.

When i go to Storage i can see the NAS device.( the storage Type is shown as Legacy backupto disk folder). I was using the NAS with the old backup server. I have not recreated any  backup to disk folder on the NAS after the migration. Do i need to recreate it again ?  However when i try to create a job  and under Backup Options--Storage--Under Full or Incremental  when i click on Storage the NAS folder does not show up in the Storage pools.

Thanks!

CraigV's picture

OK, now it makes a bit more sense...check the forum below, specifically teiva-boy's comments on where to find the information in the Admin Guide (not taking credit if I just posted it). Post back here if it helps...

https://www-secure.symantec.com/connect/forums/howto-use-datadomain-b2d-backup-exec-2012

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

zak2011's picture

Thanks for the link, Craig. I have created ta new  CIFS share on the data domain, but somehow it doesnt seem to show up when i am specifying a storage location for a new job.

Not sure what i am missing here.

Thanks!

CraigV's picture

...restarted the services for BE or refreshed?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

zak2011's picture

Yes i restarted the BE services. However still not able to add the NAS  to the job.

Thanks!

 

teiva-boy's picture

On the DD610 unit, upgrade to the latest 5.1 DDOS.  It gives you the most performance to date for CIFS.

Create your CIFS share as you've done already.

Verify you can access said share from the BE server via \\device\sharename

Write files to the share, and delete them.

You may need to turn on LDAP integration in the DD to sync with your permissions.  Or you create a service account on the DD that matches your BE service account.

 

Re-run through the setup wizard for the storage device.  Chapter 9 I believe in the Admin Guide.

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."

SOLUTION
zak2011's picture

Hi,

I have rebooted the NAS and recreated a new CIFS share. Tried accessing the share from the backup server however, couldnt access it via network due to permission issue. I am using the same Backup service account to access the data domain and create the share.However not using LDAP..have a local user account. Do i log in as sysadmin on the NAS and change the permission of the user? Is that command based?

Thanks!

CraigV's picture

...never got to working on a DD I'm afraid, but in order for BE to access the NAS, the service account in use for the BESA should have access to the NAS (preferably be the same account).

So add that account in on the NAS and see what happens if you browse it.

If you can't browse to the NAS via name, have you tried IP address? If this works, it could indicate a possible DNS issue on your network which you'd need to resolve first.

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

teiva-boy's picture

If you cannot access your share on the DD from your Windows server, you have other configuration issues you need to address first.  Like Craig mentioned, try using \\IP\sharename instead of using \\server\sharename\

Upgrade to DDOS5.1, and you can add an LDAP server via the GUI.  Unified permissions is always easier!  Than local service accounts

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."

zak2011's picture

Now i can access the share and have tried using the \\IP\sharename. I am not able to add it as a storage though. It tell me that the path entered contains a legacy backup to disk device and to use import legacy backup to disk option. I tried using import legacy backup to disk folder and it says the backup to disk folder was found at the specified device and it  is already a device and cannot be added as a shared device.

Previously another colleague has tried adding it during the installation and i can see it as a folder. Since there is a legacy folder on it which was used by BE2010 this may be causing some issue. I tried deleting the backup device, and to add it once again and it doesnt allow me to do this also.

Attaching two snapshots if it gives any clue.

NAS error1.jpg NAS error2.jpg
zak2011's picture

Thanks Craig for that information. That makes a lot of sense. The intention of having the back to disk folder on the NAS device in the previous setup was to take image backups of all VMs as this device has deduplication built in.So, the only possibility of having a backup to disk folder ( not legacy backup to disk folders) on the NAS is to delete the existing one and create a new one. I hope it will be possible once i create a new folder.

Thanks!

zak2011's picture

Hi,

Can anyone guide as how to recreate a new directory in the Data Domain as i was only able to recreate the share name from the gui. Since the exisiting  directory /backup was created when the NAS was connected to BE2010, it is a legacy backup to disk folder,  and it doesnt help to use it any longer. Once i recreate a new directory then BE2012 will be able to send backup data. I googled for some hints but couldnt get much help.

Thanks!

teiva-boy's picture

Have you even looked in the manuals for the DataDomain OS?  Those are all topics covered quite well.

Have you upgraded the DD OS like I mentioned?  It would be plain as day once you do, within the GUI how to create mtree directories.

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."

zak2011's picture

Hi,

I have been trying to get hold of the manual from mydatadomain.com, however for some strange reason even after registering on the data domain website i couldnt get it  due to some issue with the site. Got the manual for OS 4.8 only from another private website. Went through it and unfortunately didnt come across what i was looking for, i just came across creating a subdirectory under the default /backup directory which is not the case for me. If you come across creating the mtree in the manual, please mention it.

Again i was not able to download the OS update as you recommended from the data domain website , since the link to the OS update was not opening again. I have registered prior on the data domain website, however it doesnt seem to be working due to some issues with their site. Will keep trying the site.If you have any other alternative to get the OS 5.1 from, let me know.

Thanks!

WikiDonor's picture

Hi

I have attached few screenshots. Are you trying to use the same way to configure the diskstorage?

 

 

 

 

Thanks

1.JPG 2.JPG 3.JPG 4.JPG 5.JPG

If you find my comment informative and helpful please mark the post as resolved.

zak2011's picture

Thanks tevia-boy for your help in getting the NAS up and running. I just got hold of the new OS today as there were some problems getting it from EMC. Once i upgraded it to the new OS, i created a new path and a share name using the MTree and immediately Backup Exec  recognized  the NAS.

Thankyou very much!