Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

backup remote exec agent crash

Created: 17 Jul 2013 • Updated: 08 Aug 2013 | 21 comments
This issue has been solved. See solution.

Nom de l’application défaillante beremote.exe, version : 14.0.1798.0, horodatage : 0x4f1e02d7

Nom du module défaillant : esebcli2.dll, version : 15.0.516.26, horodatage : 0x5062b346

Code d’exception : 0xc0000005

Décalage d’erreur : 0x0000000000006890

ID du processus défaillant : 0x4aa0

Heure de début de l’application défaillante : 0x01ce82da65968e58

Chemin d’accès de l’application défaillante : C:\Program Files\Symantec\Backup Exec\beremote.exe

Chemin d’accès du module défaillant: C:\Program Files\Microsoft\Exchange Server\V15\bin\esebcli2.dll

ID de rapport : a98270de-eecd-11e2-bfb0-3c4a92792198

cannot you help?

Operating Systems:

Comments 21 CommentsJump to latest comment

CraigV's picture

...if that is Exchange 2013, it's not supported currently, but it will be. Check the link below:

https://www-secure.symantec.com/connect/forums/ann...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Lothar Müller's picture

Hello

I agree with CraigV.

BE 2012 SP2 isn't released yet.
The actual official Version is BE 2012 SP1

If this helped you to solve your problem, please mark this post as solution for this case.

souleymane's picture

ok.

how can i do i all already buy backup exec?

souleymane's picture

I have installed backup exec 2012 in Windows server 2008 but i cannot backup other thing in tape i have error "Remote Agent crash and Error "Dynamic Query Connection Logon failure"

lmosla's picture

Hello souleymane,

Is this for all your backups? Not just Exchange?  

Thanks,

lmosla's picture

Do you have all the updates installed? 

what type of tape drive are you backing up to?

can you test the backup on a b2d folder and post the results?

CraigV's picture

...the Beta programme is testing the patch which is scheduled for release at the end of this month.

So if you are trying to back up Exchange 2013 or Windows Server 2012 and DON'T have the Beta patch installed, you're going to run into problems. Best bet is to get hold of that patch or wait 2 more weeks...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

souleymane's picture

I have installed backup exec 2012 in Windows server 2008 but i cannot backup other thing in tape i have error "Remote Agent crash and Error "Dynamic Query Connection Logon failure"

CraigV's picture

Check the TN below for this:

http://www.symantec.com/business/support/index?page=content&id=TECH203907

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

souleymane's picture

hi,

thanks for your reply.

is not my problem  i have no entry to my host file.

CraigV's picture

...when does this happen? If you browse the server running Windows Server 2012 or when browsing Exchange 2013 resources?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

CraigV's picture

...so again, are you backing up either Windows Server 2012 or Exchange 2013?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

souleymane's picture

yes exchange 2013 is installed on server i use windows 2008 r2 but i am start to select backup exchange

lmosla's picture

Then as Craig has already said   'So if you are trying to back up Exchange 2013 or Windows Server 2012 and DON'T have the Beta patch installed, you're going to run into problems. Best bet is to get hold of that patch or wait 2 more weeks.'  

Note:  the Beta is no longer available and the patch will be released before the end of the month.

Kunal.Mudliyar's picture

Its released

Support for Exchange 2013(non GRT) and Windows server 2012 (remote servers)

Backup Exec 2010 R3 revision 5204 Service Pack 3

Backup Exec 2012 revision 1798 Service Pack 2

Technical Support

Symantec

MusSeth's picture

Kunal another post, all this post are old and there is no reply from the customer on the same for a while

souleymane's picture

hello,

is ok for me now.

i have installed backup exec SP2.

SOLUTION
souleymane's picture

hello,

i want to backup linux server by backup exec are you have solution.

Kunal.Mudliyar's picture

Please close this thread and post your query in a new thread.

Technical Support

Symantec