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Backup Selection and non-english chars?

Created: 12 Aug 2014 | 11 comments
Ziggy1941's picture

We have master server (7.6.0.1) on SUSE Linux. Client on MS Windows 2008.

And we've got the trouble with backup selection and non-english cars.

Job log:

08/12/2014 17:46:57 - Info nbjm (pid=14909) starting backup job (jobid=89079) for client adcs02.irro.ru, policy daily-backup-adcs02, schedule Full
08/12/2014 17:46:57 - Info nbjm (pid=14909) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=89079, request id:{5D2217BE-2216-11E4-ACF0-F25E72329AE3})
08/12/2014 17:46:57 - requesting resource pd
08/12/2014 17:46:57 - requesting resource nbu-s1.irro.ru.NBU_CLIENT.MAXJOBS.adcs02.irro.ru
08/12/2014 17:46:57 - requesting resource nbu-s1.irro.ru.NBU_POLICY.MAXJOBS.daily-backup-adcs02
08/12/2014 17:46:57 - granted resource  nbu-s1.irro.ru.NBU_CLIENT.MAXJOBS.adcs02.irro.ru
08/12/2014 17:46:57 - granted resource  nbu-s1.irro.ru.NBU_POLICY.MAXJOBS.daily-backup-adcs02
08/12/2014 17:46:57 - granted resource  MediaID=@aaaab;DiskVolume=PureDiskVolume;DiskPool=pd_pool;Path=PureDiskVolume;StorageServer=nbu-s1.irro.ru;MediaServer=nbu-s1.irro.ru
08/12/2014 17:46:57 - granted resource  pd
08/12/2014 17:46:57 - estimated 0 kbytes needed
08/12/2014 17:46:57 - Info nbjm (pid=14909) started backup (backupid=adcs02.irro.ru_1407844017) job for client adcs02.irro.ru, policy daily-backup-adcs02, schedule Full on storage unit pd
08/12/2014 17:46:57 - started process bpbrm (pid=38890)
08/12/2014 17:46:59 - Info bpbrm (pid=38890) adcs02.irro.ru is the host to backup data from
08/12/2014 17:46:59 - Info bpbrm (pid=38890) reading file list for client
08/12/2014 17:46:59 - Info bpbrm (pid=38890) accelerator enabled
08/12/2014 17:46:59 - Info bpbrm (pid=38890) There is no complete backup image match with track journal, a regular full backup will be performed.
08/12/2014 17:46:59 - connecting
08/12/2014 17:47:00 - Info bpbrm (pid=38890) starting bpbkar on client
08/12/2014 17:47:00 - connected; connect time: 0:00:00
08/12/2014 17:47:01 - Info bpbkar (pid=6088) Backup started
08/12/2014 17:47:01 - Info bpbrm (pid=38890) bptm pid: 38898
08/12/2014 17:47:01 - Info bptm (pid=38898) start
08/12/2014 17:47:01 - Info bptm (pid=38898) using 1049600 data buffer size
08/12/2014 17:47:01 - Info bptm (pid=38898) using 512 data buffers
08/12/2014 17:47:02 - Info bptm (pid=38898) start backup
08/12/2014 17:47:02 - Info bpbkar (pid=6088) change time comparison:<enabled>
08/12/2014 17:47:02 - Info bpbkar (pid=6088) accelerator enabled backup, archive bit processing:<disabled>
08/12/2014 17:47:03 - Info bpbkar (pid=6088) will attempt to use change journal data for <D:\����� �����������\�����>
08/12/2014 17:47:03 - Info bptm (pid=38898) backup child process is pid 38968
08/12/2014 17:47:03 - begin writing
08/12/2014 17:47:19 - Info bpbrm (pid=38890) from client adcs02.irro.ru: TRV - object not found for file system backup: D:\����� �����������\�����
08/12/2014 17:47:19 - Info bpbkar (pid=6088) accelerator sent 0 bytes out of 0 bytes to server, optimization 0.0%
08/12/2014 17:47:19 - Error bptm (pid=38968) system call failed - Connection reset by peer (at child.c.1306)
08/12/2014 17:47:19 - Error bptm (pid=38968) unable to perform read from client socket, connection may have been broken
08/12/2014 17:47:19 - Error bptm (pid=38898) media manager terminated by parent process
08/12/2014 17:47:20 - Info nbu-s1.irro.ru (pid=38898) StorageServer=PureDisk:nbu-s1.irro.ru; Report=PDDO Stats for (nbu-s1.irro.ru): scanned: 2 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
08/12/2014 17:47:20 - Error bpbrm (pid=38890) could not send server status message
08/12/2014 17:47:20 - Info bpbkar (pid=6088) done. status: 71: None of the files mentioned in the file list exist or may not be accessible
08/12/2014 17:47:20 - end writing; write time: 0:00:17
none of the files in the file list exist  (71)

Where "D:\����� �����������\�����" is backup selections with non-english chars. When I try to change selection for example to "D:\Temp" all works fine.

Any ideas?

 

Operating Systems:

Comments 11 CommentsJump to latest comment

Riaan.Badenhorst's picture

Which language?

Regards,

Riaan Badenhorst

You need an OpenVision to see the truth about Backups. Restores are a plus. But that's just Semantics ;)

ITs easy :)

Nicolai's picture

I guess its Russian Cyrillic

 Info bpbrm (pid=38890) from client adcs02.irro.ru: TRV

While the Netbackup 7.6 release notes in chapter "NetBackup internationalization and localization notes" does not mention file paths I guess this issues will fall in the "not supported" category. 

From the release notes:

  • Specific NetBackup user-defined strings must not contain non-US ASCII characters

http://www.symantec.com/docs/DOC6138

If possible put the directory with special characters below a directory with "pure" US characters and specify "pure" path in Netbackup (d:\data according to exampel below)

So

d:\jordbærgrød med fløde\

become:

d:\data\jordbærgrød med fløde\

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

Walker_Yang's picture

hi,

Non-US ASCII character is allowed in Data Selection in policy.
So this should be another issue.

Can you create a policy with user backup schedule, and choose the same path and initiate backup from client, to see if the backup is ok?

NOTES: accelerator backup is only supported for full and incremental schedule types.

Thanks

Ziggy1941's picture

I guess its Russian Cyrillic

Yep!

Non-US ASCII character is allowed in Data Selection in policy.

It's working with another installation - master server on WIndows 2008 and client on Windows 7.

May be problem in SUSE Linux?

Nicolai's picture

Possible locale (language) setting ?

Could it be that the Windows box run with Russian setting while the SUSE box is configured as native English ?

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

Ziggy1941's picture

We use EN version of MS Windows.

What do you mean about SUSE setting? $LANG for root account?

nbu-s1:~ # echo $LANG
POSIX

Maybe we should try something like this?
 
nbu-s1:~ # export LANG=ru_RU.utf8
Nicolai's picture

Possible somthing in that direction (try it out). Just ensure the Shell start start Netbackup has the language setting set correctly. The issue here is unicode (at least I think).

Pls take a look at this thread as well.

https://www-secure.symantec.com/connect/forums/net...

 

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

Ziggy1941's picture

I've tried to change default locale to ru_RU.utf8. It did not help ((

 

Possible somthing in that direction (try it out).

I don't think so. When I use selection like "D:\*" or "ALL_LOCAL_DRIVE" this dirs backup and restore correctly.

Nicolai's picture

How do you enter the file path into Netbackup - copy & past or entered manual (see the link in my previous post). 

What GUI do you use for the SuSE box - Windows GUI or Windos Java GUI ?

Does the string look right in the GUI or is it �

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

Ziggy1941's picture

How do you enter the file path into Netbackup - copy & past or entered manual (see the link in my previous post). 

Copy & paste.

 

What GUI do you use for the SuSE box - Windows GUI or Windos Java GUI ?

Both.

 

Does the string look right in the GUI or is it �

When I fill the backup selection field string looks right.

Nicolai's picture

On my red hat server using Netbackup 7.6 i tried creating a directory in /home with the name of æøå. Backup ran successful, however the file path in Windows Java  GUI (activity monitor)  showed Ã¦Ã¸Ã¥ instead of æøå.

My last advice would be pasting the string into notepad++ before pasting into Netbackup to ensure no special charters sneak thou.

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.