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Backup to Tape Stops

Created: 01 Dec 2012 • Updated: 07 May 2013 | 7 comments
This issue has been solved. See solution.

Hi!

Backup to Tapes stops on 87 MB or 77MB if there is a big file like more than 100 MB. Can it be because of big files or due to some other reason?

Any suggestions?

Thanks.

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Backup_Exec's picture

Hi

First of all would appreciate if you can give some detailed information about your issue

1 I presume Backup exec 2012 is fully patched up with sp1a and few updates after it using live update

2 Your tape drivers are installed with Symantec drivers 

3 Are all backup on tape failing at the above byte count described by you or it is more server specific

4 Have you checked for tape drive statistic in storage tab were you can double click on tape drive to check it is statistic to see if there are any hard ,read write errors and if there are any error please clean the tape drive first

5 Finally if the backup is failing on one specific tape please try using some other tape and check if that helps or else try doing a erase not tape ans check if that works

6 Finally if it is still failing what is the error it is failing and pat same time what are the events generated in application and system tab of event viewer on media server any error there too.

Hope that helps

 

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

create_share's picture

Well it seems that the problem is with the tapes. I will try to clean the tapes again or change them and then try the backup again. Is there any maximum life time limit for tapes?

Thanks.

Backup_Exec's picture

Hi

 

There is no as such limit and will be based h/w to h/w but as software Symantec gives you indication about it when you click on tape statistic in backup exec and if there are any hard read and hard write error and if they are in few mutiple s that indicate a sign of concern and good is to perform .long erase in such cases for those tapes.

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

create_share's picture

Yes every tape is showing hard write error 1. The error i am getting is

 

"Tape drive 0001" reported an error on a request to write data to media. Error reported: A device attached to the system is not functioning. V-79-57344-34036 - An unknown error has occurred.

 

 

Now i have also long erased one of the tapes but it is still showing 1 in Hard Write Errors and it is taking hours to long erase even a single tape. Is it normal?

 

Thanks.

Backup_Exec's picture

Hi

Thanks for the updates and few things you can try here

1 First of all if this HP server please disbale the following services by going to services for windows and once disabled please power cycle by powering off the library and media server and then power on tape drive first and wait for it to be initialized and then power on media server back again and then try performing long erase and see if that helps

Please check below link carefully 

http://www.symantec.com/docs/TECH61192 

   -  HP Insight Server Agents

   -  HP Insight Storage Agents

   -  HP Insight Foundation Agents
   -  HP WMI Storage Providers service
 
NOTE: Not all Four services may be present. Only disable what is listed above as these services conflict with the symantec drivers which are updated for tape drives.
 

 Uninstall the HP StorageWorks VDS Hardware Providers for MSA Disk Arrays software and test another backup. 

This software is installed on HP Storage Servers by default. This software may not be listed in Control Panel > Uninstall a program. Please contact HP Technical Support to uninstall this program.

Uninstall the HP Insight Manager software and test another backup. 

 

 

2 If still error persist then please look at same time in event viewer in application and system log for any hardware vents like 7,9,11,15

3 At last contacting your h/w vendor and checking for latest firmware and to run diagnostic steps from there end to ensure if it has torn faulty or not would be a good step in the end

Hope that helps

 

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

CraigV's picture

Hi,

Nope, if you are still getting that error it probably means you have faulty tapes. Stop the BE services and run a diagnostic check against the drive to rule out hardware issues.
If you have a new tape lying around, try the backup job using this tape and see if it goes through.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
create_share's picture

We have replaced our Tape Drive. The old tape drive was faulty. I will see now if the backup works.

Thanks.