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Backup of Virtual Machines using the Agent for VMware (2012) or Agent for VMware Virtual Infrastructure (2010) causes beremote to crash on ntdll.dll

Created: 24 Jul 2012 | 3 comments

Backup of Virtual Machines using the Agent for VMware (2012) or Agent for VMware Virtual Infrastructure (2010) causes beremote to crash on ntdll.dll

 

Article URL http://www.symantec.com/docs/TECH190652

 

Does anyone have any information on this article?  The last update from Symantec was 06/08/2012. 

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pkh's picture

As the article said, you should log a support case so that Symantec can have a look at your problem.

Also, you can subscribe to the document so that you would get notified whenever the document is updated.

Colin Weaver's picture

We are still researching what appears to be multiple slightly different crashes of beremote during VMware backups that behind the scenes might all be related to the same root cause..

Late yesterday support were advised that an orphan (non public) update was being worked on and should be released to support soon. (for both BE 2010 R3 and 2012)

Unfortunately to get an orphan update a formal support case is needed,

Customer that receive orphan updates need to be aware that they have not been subject the the same testing regime that public updates have which is one of the reasosn why we need formal support cases so we can monitor for unexpected results.

 

Nabil polska's picture

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Revision 1798 Hotfix 180964