BackupExec 2010 agent crash when backing up VmWare
Created: 04 Feb 2010 | Updated: 01 Nov 2010 | 3 comments
When backing up multiple vmware servers (vsphere 4.0 U1) after the first server is backed up the beremote agent on the backup server crashes and all the remaining backups are failed with an "Unable to create a snapshot of the virtual machine." error.
The following is the crash event in the windows event log
Faulting application name: beremote.exe, version: 13.0.2848.0, time stamp: 0x4acc2e76
Faulting module name: vmwaretools.dll, version: 188.8.131.52, time stamp: 0x4aca246d
Exception code: 0xc0000005
Fault offset: 0x0000000001c4ac94
Faulting process id: 0x768
Faulting application start time: 0x01caa59ade49bb0d
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\vmwaretools.dll
Report Id: 639a8b9a-119a-11df-b9a7-002655d1ba82
I have a debug dmp file that was generated at the time of the latest crash if needed as well.