Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Backupexec 2010 & Enterprise Vault v8.0 nightmare

Created: 03 Mar 2010 | 7 comments
nick_j_bacon's picture
0 0 Votes
Login to vote

Repeatedly getting

Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.

and

Backup
Remote Agent not detected on C-EV01.

Have reinstalled backup agent and checked permissions for service account against EV & SQL server. Data is clearly being backed up as 100gig of data in backed up in roughly 90mins and then I get the failure alert. Job History just shows the following:

-- Backup Exec has successfully put the Enterprise Vault services on C-EV01 in read-only mode. --
Remote Agent not detected on C-EV01.
-- Backup Exec has successfully taken the Enterprise Vault services on  C-EV01 out of read-only mode. --

but this doesn't indicate what part of the backup is failing.

Any pointer or suggestion would be greatly appreciated!

Cheers
Nick

Comments

Ben L.'s picture
03
Mar
2010
0 Votes 0
Login to vote

Do you have a SQL Alias setup

Do you have a SQL Alias setup for your EV SQL Server?

If this response answers your concern, please mark it as a "solution"

nick_j_bacon's picture
03
Mar
2010
0 Votes 0
Login to vote

Hi Ben, Not that I know of! I

Hi Ben,

Not that I know of! I am just using the EV Agent in BE2010. Having run further backups they all error out on the EV-IRP part of the backup. I am just running a backup with the Index location unselected to confirm whether this is the problem.

nick_j_bacon's picture
04
Mar
2010
0 Votes 0
Login to vote

I have now redeployed the

I have now redeployed the BackupExec Agent on both the Enterprise Vault server and the SQL Server. Once again I am getting the the following:

Completed status: Failed Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource. Final error category: Resource Errors

Not helpful because I KNOW the agent is installed correctly. However, the error section of the log now has the following:

Backup- \\c-ev01.clarks.int\System?State
Remote Agent not detected on C-EV01.

I am going to change the selection list for the backup so it is only doing the EV data. Unfortunately I don't expect anything other than a different error message........ AM also going to try building a test network to see if I can replicate these problems.

nick_j_bacon's picture
09
Mar
2010
0 Votes 0
Login to vote

So I bit the bullet and

So I bit the bullet and formated the server and reinstalled botht he OS and BE2010. Also uninstalled and reinstalled agents on relevant servers. EV selection list now correct. Full backup has just completed successfully.

I guess upgrading from BE 12.5 to BE2010 is not best practice if you are using Enterprise Vault.......

Mark Ludgate's picture
21
Mar
2010
0 Votes 0
Login to vote

I am seeing this exactly same

I am seeing this exactly same problem.
Any idea how to fix.

Ideally I do not want to rempve BEWS and reinstall.

Sush...'s picture
27
Jul
2010
0 Votes 0
Login to vote

Technotes

Take a look at these technotes:
http://support.veritas.com/docs/357650

http://support.veritas.com/docs/348467

One of them is sure to resolve the issue that you are facing about EV backups with BE 2010

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

Sush...'s picture
29
Jul
2010
0 Votes 0
Login to vote

Any Updates

Any updates on this??

If this has resolved your issue then please Mark it as Solution.....

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!