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BackupExec 2010 R3, Pauses inside job between resources

Created: 09 Dec 2012 • Updated: 09 Dec 2012 | 10 comments

After migrating to new Server with Windows Server 2008 backup jobs became more quickly but only for one time.

after investigation, I found that during job between resources such as disk "C" "D" "System state" "Shadow Copy Components" from same server, it make PAUSES...

not a pause between jobs or etc.. pauses inside job.
 

Do some one know where the problem is?

Previous weekends were not such delay inside job.

Also no errors or any information regarding backup in System Event log

Look for delay between backup completes and starts

for Disk "D"

Backup started on 12/7/2012 at 10:15:33 PM.
Backup completed on 12/8/2012 at 5:01:47 AM.

for Disk "C"

Delay from 5.01.47 AM till 8.12.55 AM

Backup started on 12/8/2012 at 8:12:55 AM.
Backup completed on 12/8/2012 at 8:32:12 AM.

Shadow Copy Components

Delay from 8.32.12 AM till 11.35.53 AM

Backup started on 12/8/2012 at 11:35:53 AM.
Backup completed on 12/8/2012 at 11:47:20 AM.

System State

Delay from 11.47.20 Am till 12.56.29 PM

Backup started on 12/8/2012 at 12:56:29 PM.
Backup completed on 12/8/2012 at 2:27:04 PM.

 

LOG

 

 

Job Operation - Backup
 
Backup Options
Media operation - Overwrite media.

Compression Type: Hardware [if available, otherwise none]

Encryption Type: None

WARNING: The option 'Verify after backup completes' was not selected.

Performing a verify operation to make sure that media can be read after the backup has completed is recommended.

Server - *******
AOFO: Started for resource: "D:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot provider used by VSS for volume D: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Set Information - D:
Backup Set Information
Family Name: "Media created 12/7/2012 10:01:01 PM"
Backup of "D:"
Backup set #1 on storage media #1
Backup set description: ""
Backup Method: Full - Back Up Files - Reset Archive Bit

Backup started on 12/7/2012 at 10:15:33 PM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is created/updated.
Backup completed on 12/8/2012 at 5:01:47 AM.
Backup Set Summary
Backed up 2198520 files in 310164 directories.
Processed 2,330,573,766,756 bytes in  6 hours,  46 minutes, and  14 seconds.
Throughput rate: 5471 MB/min
Compression Type: Hardware
AOFO: Started for resource: "C:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Set Information - C:
Backup Set Information
Family Name: "Media created 12/7/2012 10:01:01 PM"
Backup of "C:"
Backup set #2 on storage media #1
Backup set description: ""
Backup Method: Full - Back Up Files - Reset Archive Bit

Backup started on 12/8/2012 at 8:12:55 AM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is created/updated.
Backup completed on 12/8/2012 at 8:32:12 AM.
Backup Set Summary
Backed up 23375 files in 5522 directories.
Processed 20,954,762,527 bytes in  19 minutes and  17 seconds.
Throughput rate: 1036 MB/min
Compression Type: Hardware
AOFO: Started for resource: "Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" "D:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The snapshot provider used by VSS for volume D: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Set Information - Shadow?Copy?Components
Backup Set Information
Family Name: "Media created 12/7/2012 10:01:01 PM"
Backup of "Shadow?Copy?Components"
Backup set #3 on storage media #1
Backup set description: ""
Backup Method: Full - Back Up Files - Reset Archive Bit

Backup started on 12/8/2012 at 11:35:53 AM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is created/updated.
Backup completed on 12/8/2012 at 11:47:20 AM.
Backup Set Summary
Backed up 2 Shadow Copy Writers
Backed up 5 Shadow Copy Components
Processed 35,035,300 bytes in  11 minutes and  27 seconds.
Throughput rate: 2.92 MB/min
Compression Type: Hardware
AOFO: Started for resource: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Set Information - System?State
Backup Set Information
Family Name: "Media created 12/7/2012 10:01:01 PM"
Backup of "System?State"
Backup set #4 on storage media #1
Backup set description: ""
Backup Method: Full - Back Up Files - Reset Archive Bit

Backup started on 12/8/2012 at 12:56:29 PM.
Backup Set Detail Information
The .DR file that is required for Intelligent Disaster Recovery is created/updated.
Backup completed on 12/8/2012 at 2:27:04 PM.
Backup Set Summary
Backed up 17 System State components
Processed 10,595,184,195 bytes in  1 hour,  30 minutes, and  35 seconds.
Throughput rate: 112 MB/min
Compression Type: Hardware

 

Comments 10 CommentsJump to latest comment

NetworkAdm's picture

and some more information from same server but from another job

Look at Job started time

Job Information
Job server: 
Job name: All - in - one-All-in-one Weekly- - profiles
Job started: Saturday, December 08, 2012 at 12:09:47 AM
Job type: Backup

Look at Backup started time

 

Server - *********
AOFO: Started for resource: "D:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot provider used by VSS for volume D: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
Set Information - D:
Backup Set Information
Family Name: "Media created 12/7/2012 10:00:01 PM"
Backup of "D:"
Backup set #17 on storage media #1
Backup set description: ""
Backup Method: Full - Back Up Files - Reset Archive Bit

Backup started on 12/8/2012 at 3:42:54 AM.

 

CraigV's picture

Hi,

 

It would pause between resources, but not to that extent. Are you backing up to disk or tape?

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

NetworkAdm's picture

to Tape library ibm3100 with 2 drives LTO5

in that time period there was active job for second drive but there weren't any conflicts between drives.

as I can see, previous backup was without any delay and there weren't any changes made in jobs etc..

pkh's picture

To rule out any conflicts between the two tape drives, stop all activities on the second tape drive and see what happens.

Dismay69's picture

Hi we have exactly the same problem in Backup Exec 2012, I have 8 servers 4 of which are Virtual and running Windows 2008 R2.

7 of the servers backup without any issue to the same tape, one server takes up to 4 hours longer than it should, as during the backup of it and between drives it pauses and waits for about an hour before starting on the next drive.

Job started: 01 February 2013 at 07:16:10
Job type: Backup

Set Information - \\ \D:

Backup Set Information

Backup started on 01/02/2013 at 07:59:20.
Backup completed on 01/02/2013 at 08:29:33.

Backup Set Summary

Snapshot Technology: Started for resource: "\\ \C:". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot technology used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

Set Information - \\ \C:

Backup Set Information

Backup started on 01/02/2013 at 09:29:45.
Backup completed on 01/02/2013 at 09:42:27.

Backup Set Summary

Snapshot Technology: Started for resource: "\\ \F:". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot technology used by VSS for volume F: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

Set Information - \\ \F:

Backup Set Information

Backup started on 01/02/2013 at 10:42:35.
Backup completed on 01/02/2013 at 10:54:44.

There is only one tape drive and one LTO 5 tape holds all the backups for all 8 servers.

I've also tried changing this job to run at a different position in regards to the other servers, but that makes no difference.

What could be causing this and how do I fix it?

Dismay69's picture

I take it no one from Symantec Support checks these, as it's two months since I posted this, we still have the problem and I have had absolutely no contact from Symantec.

CraigV's picture

...Connect is a best-effort, community-based forum that just happens to have some Symantec engineers trawling the forums as well. If nobody has contacted you, then you should revert to logging an official call with Symantec to resolve the issue.

With no further engagement from any forumites either, you should assume nobody has an answer which might now be resolved by logging an official query.

If you do get a solution, please post back here with the details.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

vmds's picture

I would like to push this as we have the same problem with BE2012 (fully patched) in a reeeeeeeally small environment.

Backup 80gb to tape takes around 1Day and 15hours because there is a large gap between ressource 1 and ressource 2. The tape and the drive are ok. 

 

What is causing this? 

 

mtechnical's picture

We had a problem with backup times after a power cut.  Resetting the backup drive and drivers fix the problem but there was still a speed issue where a pause/gap happened between jobs causing the total backup time to double.  After opeing the job and selection lists, making a small change and saving, the job reverted back to their previous speed.

Colin Weaver's picture

I am not aware that anything liek this has been offically reported to us and as craigV has already said the user community has nto been able to comment, then you shoudl resally log a formal support case for us to look into it.

 

However as a test - what happens if you backup the same servers to a disk storage device ?